Experience

Loveday & Co

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Care and Quality

  • Jan 2021 - Present



Care UK

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Lead Quality Development Manager

  • Feb 2017 - Jan 2021

  - Lead and manage a team of 7 Quality Development Managers who support and drive quality improvement within their respective regions - Lead and manage a team of 6 Regional Clinical Lead Nurses who provide hands on clinical support and leadership to those homes with quality concerns - Joint project lead for the implementation for an electronic medication system (eMAR) across 118 homes including the transition to a new pharmacy provider across all homes and a change to patient pack dispensing from blister packs - Policy author and manager for all clinical policies / procedures / competencies within the company - Relationship manager with Nursing and Midwifery Council employer link service Jan 2015 - Feb 2017 - Responsible for developing and initiating training packages in clinical areas, such as pressure ulcer prevention and care planning which require national rollout - To directly oversee and support the quality of services within new build homes, of which Care UK are opening approximately 9 per calendar year - Business partner to the Operations Director (South), advising on quality concerns in homes and developing plans of action and support in order to help improve these, and advising of changes both nationally and locally in clinical areas - Support and oversee the placement of overseas nurses into company ensuring that appropriate training, and competency assessments take place - Coach for multiple homes within the South region to enable them to achieve an outstanding rating by CQC at their next inspection Show less



Bupa

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Quality Manager

  • Jun 2015 - Feb 2017

  Undertake clinical and quality audits of service standards including compliance with legislative and regulatory requirements- Support the effective implementation of the Quality Framework, as well as effective and efficient care systems and practices within all clinical areas- Provide sound, evidence based clinical and professional advice to managers- Monitor and ensure the accurate production of quality indicators and metrics- Support operations teams with the implementation of quality improvement plans forservices with quality challenges- Conduct investigations and support root cause analysis of critical incidents andserious safety concerns / complaints- Identify clinical training needs of staff- Support the operational team in meetings with external agencies Show less

• Policy Advisor / Project Management

  • Feb 2015 - Jun 2015

  Undertake clinical and quality audits of service standards including compliance with legislative and regulatory requirements- Support the effective implementation of the Quality Framework, as well as effective and efficient care systems and practices within all clinical areas- Provide sound, evidence based clinical and professional advice to managers- Monitor and ensure the accurate production of quality indicators and metrics- Support operations teams with the implementation of quality improvement plans forservices with quality challenges- Conduct investigations and support root cause analysis of critical incidents andserious safety concerns / complaints- Identify clinical training needs of staff- Support the operational team in meetings with external agencies Show less



Healthcare at Home

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Team Manager

  • Jul 2014 - Feb 2015

  - Involved in implementation of new clinical services at the Hospital - Attendance at senior management / executive level meetings to discuss the performance of the service - Delivering presentations to medical staff and managers about the service - Recruitment and management of junior staff, including undertaking appraisals, ensuring adequate training available, dealing with per- formance issues - Involved in implementation of new clinical services at the Hospital - Attendance at senior management / executive level meetings to discuss the performance of the service - Delivering presentations to medical staff and managers about the service - Recruitment and management of junior staff, including undertaking appraisals, ensuring adequate training available, dealing with per- formance issues



MediHome

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Clinical Manager

  • Jan 2014 - Jul 2014

  - Involved in implementation of new clinical services at the Hospital - Attendance at senior management / executive level meetings to discuss the performance of the service - Delivering presentations to medical staff and managers about the service - Recruitment and management of junior staff, including undertaking appraisals, ensuring adequate training available, dealing with per- formance issues - Involved in implementation of new clinical services at the Hospital - Attendance at senior management / executive level meetings to discuss the performance of the service - Delivering presentations to medical staff and managers about the service - Recruitment and management of junior staff, including undertaking appraisals, ensuring adequate training available, dealing with per- formance issues



Cromwell Hospital

• United Kingdom
• Hospitals and Health Care
• 300 - 400 Employee

• Charge Nurse / Ward Manager

  • Jul 2012 - Jan 2014

  - Implementing and undertaking clinical audits - Taking charge of the ward - responsible for up to 32 patients - Ensuring high standard of clinical safety is upheld - undertaking clinical training and competencies - Caring for high dependency patients, including patients on PCA’s and epidurals - Involved in various hospital workstreams such as communication and clinical leadership which help to transform the Hospital and its clinical safety / effectiveness - Budget Holder for the Ward, responsible for 45 staff members. Show less



Spire Healthcare Group plc

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Senior Staff Nurse

  • Jan 2012 - Jul 2012

  - Taking the role of duty manager in the absence of senior manage- ment, being responsible for bed management, several clinical and non-clinical departments, up to 65 patients, and 50 staff members. - Publishing and managing the staff roster, and managing staff mem- bers annual leave. - Lead nurse for 4 bedded high dependency unit. - Implemented and undertook new audits to ensure clinical effective- ness and quality of nursing care, and implemented new clinical evi- dence based practice as a result of these audits. - Education lead for ward based staff, ensuring they met any profes- sional development goals they may have, and supporting them dur- ing courses they were undertaking at University, such as mentor- ship courses. Show less



The Princess Grace Hospital

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Staff Nurse

  • Jul 2010 - Jan 2012

  - Caring for HDU Step-down patients - Link nurse for high dependency care - took audits on the ward to ensure compliance of staff when using observation charts, and pa- tient controlled analgesia pumps. Also involved teaching new staff members of these if they were not familiar with them. - Taking charge of the ward, being responsible for several staff members, often bank staff members, student nurses, clinical sup- port workers and up to 16 patients. - Main link between Universities in London and the Ward to ensure university documentation and guidelines at the hospital are up to date, and that student nurses on the ward were supported. Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Staff Nurse

  • Sep 2008 - Jul 2010

  - Responsible for the admission of elective and emergency pa- tients, preparing them for surgery, and caring for them post oper- atively. - Medicines management including intravenous, oral, injections, and palliative care infusions. - Highly involved in multidisciplinary meetings, and meeting social care needs of patients for when they are discharged - Took charge of the ward, being responsible for up to 4 nurses, 2 HCA’s, 4 students and 30 patients - Often being the surgical bleep holder, which involved being re- sponsible for nursing issues on 6 surgical wards, such as staffing, and locating of drugs when out of pharmacy opening hours. Show less