Experience

Chattanooga Gas

• United States
• Utilities
• 1 - 100 Employee

• Operations Supervisor

  • Jun 2018 - Present



Missouri Gas Energy

• Utilities
• 100 - 200 Employee

• Operations Supervisor Installation and Service/AMR - South Division

  • Aug 2010 - May 2018

  -Works directly with internal and external customers to assure safe delivery of natural gas in the most efficient manner-Leads staff of 39 total employees/ 22 direct reports-Assure that leak survey code compliance work is accomplished-Works with Pressure and Measurement Department on all system upgrades-Train, evaluate and coach field employees in their expertise of service work-Works closely with fleet management in the service and maintenance of fleet vehicles Coordinate with customer service and dispatch in the day to day workforce management Respond and resolve varies customer concerns/complaints-Assist collection department with bad debt collectionsOversee the day to day operations of Automatic Meter Reading Department

• Central Dispatch Supervisor – Corporate Office

  • Jun 2008 - Aug 2010

  -Led staff of 20 dispatchers-Required professionalism on all recorded communications Developed emergency backup plan for possible power outage Maintained workforce management for entire company-Trained, evaluated and coached dispatcher's phone and radio etiquette-Worked closely with entire company in assuring both workforce and workload ran efficient. -Exceeded company overall goal of <30 minutes leak response times

• Operations Supervisor Installation and Service - Central Division

  • Aug 1999 - Jun 2008

  -Led staff of 15·40 employees at various times-Worked as night supervisor from 1999-2002-Worked with Internal and external customers to assure safe delivery of natural gas in efficient manner-Worked on monthly Company/Union partnership panel-Trained, evaluated and coached field employees -Implemented a meter change program that incorporated a team of service techs upgrading sectors-Instrumental in conversion of service orders from paper to computer terminals-Responded and resolved varies customer concerns/complaints-Assisted in company collections via company employees and contractor collectors



Missouri Gas Energy/Western Resources

• Dispatcher (Union Position)

  • Jul 1993 - Aug 1999

  -Processed incoming calls from phone center and public-Dispatched emergency and routine work out to field employees Assisted field employees with facility locations from mapping system Worked with outside emergency agencies (Fire Department and Police)-Maintained time sensitive quota of <10 minutes dispatching time for emergency orders-Proficient with computer for all customer premise Information-Multi tasked with relative ease-Calm and efficient under extreme demands (outages, over odorization, reportable incidents)



KPL Gas Service/Western Resources

• Lead Serviceman

  • Dec 1988 - Jul 1993

  -Investigated trouble orders (leaks, high/low pressure, fires, no gases)-Routine orders (turn on, shut off, removes, time limit meter changes) Non pay collections-Lead on two man truck working large volume commercial accounts-Sizing loads for correct meter and regulators-Changing orifices in regulators-Setting reliefs-Differential testing of rotary meters -Investigated trouble orders (leaks, high/low pressure, fires, no gases)-Routine orders (turn on, shut off, removes, time limit meter changes) Non pay collections-Lead on two man truck working large volume commercial accounts-Sizing loads for correct meter and regulators-Changing orifices in regulators-Setting reliefs-Differential testing of rotary meters