Experience

PFH Technology Group

• Ireland
• IT Services and IT Consulting
• 300 - 400 Employee

• IT Support Specialist

  • Jan 2023 - Present



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Intern, Remote Proactive Services

  • Feb 2019 - Sep 2019

  • Working as part of the Data Domain Upgrade and Technical Consult team. • Using DellEMC Secure Remote Service daily to access systems e.g Webex and SRS. • Using Salesforce/Service Cloud to update product cases and service requests. • Also using Webex and BT Cloud phone to contact customers and carryout necessary troubleshooting. • Communicating with customers via email and over the phone. • Working with members of the escalation teams to resolve issues and further my working knowledge of the products. • Liaising with support analysts to ensure as little impact on the customer environment as possible. Show less



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Conveyor Operator

  • Jul 2018 - Sep 2018



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Conveyor Operator

  • Jul 2017 - Sep 2017



Clarion Hotel Cork

• Ireland
• Hospitality
• 1 - 100 Employee

• Food And Beverage Assistant

  • Jun 2015 - Feb 2016