General Manager

• Jun 2022 - Present

General Manager

• Jul 2018 - May 2022

As General Manager, I am responsible for the profitability, processes, and synergy of the store. This role consists of being the liaison between ownership, Corporate, and the staff. While in this position I have led my store to the 2020 national winner for Top Sales Satisfaction within Kia Motors, Increased profitability by over 400% in three years, Increased average new car volume by 110% YOY, and Earned Kia Dealer of Excellence for 2020, 2021, and 2022. As General Manager, I am responsible for the profitability, processes, and synergy of the store. This role consists of being the liaison between ownership, Corporate, and the staff. While in this position I have led my store to the 2020 national winner for Top Sales Satisfaction within Kia Motors, Increased profitability by over 400% in three years, Increased average new car volume by 110% YOY, and Earned Kia Dealer of Excellence for 2020, 2021, and 2022.

Sales Manager

• Nov 2015 - Jul 2018

Finance Manager

• May 2014 - Jul 2018

* Communicate with a wide variety of clientele to promote vehicle financing and insurance service* Provide Complete explanations on manufacturer and dealership service procedures and policies* Collaborate with new lending partners to secure competitive interest rates and financing programs* Maintain accurate records, process paperwork, and secure approvals through the proper channels* Ensure consistent compliance with various federal, state, and local standards and regulations* Create innovative programs and collaborate with the sales department to streamline operations* Help to train and mentor sales staff on the benefits of financing and extended service options Show less

Business Development Manager

• Jun 2013 - May 2014

* Developed and implemented effective strategies to increase sales revenues by as much as 30%* Managed the dealership website, helped to enhance online traffic stats, and establish policies* Interacted extensively with sales management and service personnel to meet operational goals. * Coordinated digital marketing campaigns, SEM, SEO, Pay-Per-Click advertising, and other media* Trained, mentored, supervised, and monitored performance for 1 Assistant Manager and 7 Reps

Service Operations

• Jun 2012 - Jun 2013

Field Operations Intern

• May 2011 - Aug 2011

*Created a database to track and improve dealership customer satisfaction *Generated weekly sales analysis and weekend business reports for Regional Sales Manager *Presentation to dealer was a key factor in zone manager selling them a multi-point inspection program *Analyzed dealership operations and provided input on how to improve processes *Created a database to track and improve dealership customer satisfaction *Generated weekly sales analysis and weekend business reports for Regional Sales Manager *Presentation to dealer was a key factor in zone manager selling them a multi-point inspection program *Analyzed dealership operations and provided input on how to improve processes

Defense, Space, and Security Intern

• Jun 2010 - Aug 2010

*Updated and re-organized supplier registries for Defense, Space, and Security *Created and edited Proprietary Information Agreements *Generated invoices and discovered a $35,000 dollar error that saved Boeing capital *Initiated conferences with buyers to market new supplier technology *Updated and re-organized supplier registries for Defense, Space, and Security *Created and edited Proprietary Information Agreements *Generated invoices and discovered a $35,000 dollar error that saved Boeing capital *Initiated conferences with buyers to market new supplier technology

Insurance Sales Intern

• May 2010 - Jul 2010

*Frequently received feedback reports from customers for my great customer service *Ranked in top quartile of insurance sales out of 12 associates *Frequently achieved #1 status in weekly sales *Selected to assist at alternative locations due to high sales ranking *Frequently received feedback reports from customers for my great customer service *Ranked in top quartile of insurance sales out of 12 associates *Frequently achieved #1 status in weekly sales *Selected to assist at alternative locations due to high sales ranking