Darren Macneall
Call Centre Coordinator at Polytechnic West- Claim this Profile
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Topline Score
Bio
Wayne McCarrol
Darren has excellent ICT and technical skills. He can resolve technical, programming and network issues with the IP Telephony system. He can self manage and prioritise and be relied on to get things completed and or resolved but seek help if needed. He learns new skills quickly and is very adaptive.
Linda McCarrol
Darren is reliable, self motivated and organised. He is a valuable member in a team.
Wayne McCarrol
Darren has excellent ICT and technical skills. He can resolve technical, programming and network issues with the IP Telephony system. He can self manage and prioritise and be relied on to get things completed and or resolved but seek help if needed. He learns new skills quickly and is very adaptive.
Linda McCarrol
Darren is reliable, self motivated and organised. He is a valuable member in a team.
Wayne McCarrol
Darren has excellent ICT and technical skills. He can resolve technical, programming and network issues with the IP Telephony system. He can self manage and prioritise and be relied on to get things completed and or resolved but seek help if needed. He learns new skills quickly and is very adaptive.
Linda McCarrol
Darren is reliable, self motivated and organised. He is a valuable member in a team.
Wayne McCarrol
Darren has excellent ICT and technical skills. He can resolve technical, programming and network issues with the IP Telephony system. He can self manage and prioritise and be relied on to get things completed and or resolved but seek help if needed. He learns new skills quickly and is very adaptive.
Linda McCarrol
Darren is reliable, self motivated and organised. He is a valuable member in a team.
Experience
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Polytechnic West
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Australia
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Professional Training and Coaching
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200 - 300 Employee
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Call Centre Coordinator
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Jun 2012 - Present
Highlights:Being involved with the implementation of a new organisation wide telephony systemManagement of Switchboard teamManagement of telephony systemsManagement of mobile fleetProcessing telephone accountsCoordinator of complaints & feedback system
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Schools Liaison Officer
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Aug 2012 - Dec 2012
Deliver presentations to high school groupsConduct campus tours for high school groupsDeliver application workshops for high school students
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Coordinator of Prospective Student Services
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Aug 2012 - Aug 2012
Supervision of Course Information Call Centre OperationsMaintenance of the Polytechnic West Products & Services Catalogue
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Community Liaison Officer
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Jun 2012 - Aug 2012
Collaborating with community organisations to promote awareness of Polytechnic West and what they can offer their clients.
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Technical Support Officer
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Aug 2011 - Jun 2012
Maintenance of mobile fleet, including satellite phones and mobile broadband devices Analysis of existing services Reporting on usage trends Maintenance of mobile fleet, including satellite phones and mobile broadband devices Analysis of existing services Reporting on usage trends
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Polytechnic West
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Australia
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Professional Training and Coaching
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200 - 300 Employee
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Call Centre Coordinator
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May 2011 - Aug 2011
Management of Switchboard teamManagement of telephony systemsManagement of mobile fleetProcessing telephone accounts
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Coordinator of Prospective Student Services
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Jun 2011 - Jun 2011
Supervision of Course Information Call Centre OperationsMaintenance of the Polytechnic West Products & Services Catalogue
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Community Liaison Officer
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Feb 2011 - May 2011
Collaborating with community organisations to promote awareness of Polytechnic West and what they can offer their clients.One-on-one career advice appointments
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Call Centre Coordinator
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May 2009 - Jan 2011
Management of Switchboard teamManagement of telephony systemsManagement of mobile fleetProcessing telephone accounts
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Coordinator of Prospective Student Services
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Jul 2010 - Jul 2010
Supervision of Course Information Call Centre OperationsMaintenance of the Polytechnic West Products & Services Catalogue
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Information Officer
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May 2008 - May 2009
Highlights:Involved with the implementation of a new customer management system and the development of an agency specific user guide.Providing information on Polytechnic West's courses to Prospective StudentsAttending career expos and other marketing stands as required
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Duty Of Care Officer
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Jul 2008 - Jul 2008
Reporting on the absence of minors
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GameStop Canada
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Retail
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700 & Above Employee
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Sales Assistant
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May 2008 - Sep 2008
Cashier Cleaning Stocktake Cashier Cleaning Stocktake
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Education
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Kent Street
Community
