Experience

NatWest Mentor

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Content Manager

  • Jan 2018 - Present

  - experience of working to the GOV.UK style guide - experience of user-centred content design and mapping content to user needs - proficient in writing clear content for a range of digital and offline channels - experience of using design systems, and tone of voice and style guides - excellent communication skills - experience of managing relationships with stakeholders - familiarity with user research and analytics data - familiarity with information architecture (IA), wireframes and prototypes - knowledge of Web Content Accessibility Guidelines (WCAG) - agile experience and working in a multidisciplinary team



Royal Bank of Scotland Mentor

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Employment Law Consultant

  • May 2007 - Dec 2020

  - provided end to end HR & employment law telephone support to SME business customers - expert in all areas of employment law including disciplinary and grievance, TUPE and redundancy - provided training and support in areas such as disciplinary and grievance meetings / TUPE / collective redundancy - coached colleagues and carried out internal technical training - drafting and negotiation of settlement agreements - passionate about helping and supporting clients to achieve the needs of their business and manage risk - strong attention to detail excellent oral and written communication skills - self-motivated and able to work with autonomy - actively committed to self-development