Customer Service Representative

• Dec 2021 - Present

Pro Shop Manager

• Feb 2020 - Dec 2021

• Attend to customer needs as they pertain to retail and golf.• EOD reconciliations• Yield Management through online tee times and Golf Now• Staff Hiring and Training Staff• Onboard Staff Paperwork• Receiving pro shop merchandise• Merchandise pro shop; such as displays and organization• Monthly Inventory• Follow Cardinal Golf Clubs Policy and Procedures at all times• Assist with tournament set up and scoring.• Answer phone inquiries in a professional and knowledgeable manner.• Act as a liaison with Player assistants and Starters.• Facilitate the rental club program including paperwork and club condition.• Be familiar and efficient with the cash procedures for opening and closing.• Collect and properly organize data from league play.• Manage Power Cart usage.• Assist the Director of Operations and Tournament Coordinator with assigned tasks.• Ensure a high standard of cleanliness throughout the facility, including the Pro Shop and counter.• May be assigned additional projects by the Director of Operations in order to enhance career development.• Assist in Golf in Schools and Winter Academy Show less

Program Coordinator

• Mar 2018 - Feb 2020

• Manage Yield Management, Pricing and Promotions - outlined by the Director of Golf• Manage Golf Now and any other their party seller • Attend to customer needs as they pertain to retail and golf.• Assist with tournament set up and execution• Act as a liaison with Starters and Back Shop Staff.• Daily Cash Reconciliation from all point of sales• Collect and properly organize data from all customers.• Help with the set up and organization of all leagues.• Manage the weekly Mens RedCrest Golf League• Coordinate all merchandising for the RedCrest Pro Shop.• Acting Manager on duty when, Director of Golf or Assistant Golf Pro are absent• Assist Tournament Coordinator • Book all Small Groups • Book and assist in Single Tee Tournaments Show less

Pro Shop Supervisor

• Jan 2018 - Mar 2018

• Manage Yield Management, Pricing and Promotions - outlined by the Director of Golf• Manage Golf Now and any other their party seller • Attend to customer needs as they pertain to retail and golf.• Assist with tournament set up and execution• Act as a liaison with Starters and Back Shop Staff.• Daily Cash Reconciliation from all point of sales• Collect and properly organize data from all customers.• Help with the set up and organization of all leagues.• Manage the weekly Mens RedCrest Golf League• Coordinate all merchandising for the RedCrest Pro Shop.• Acting Manager on duty when, Director of Golf or Assistant Golf Pro are absent Show less

Golf Services Pro shop attendant

• Sep 2014 - Feb 2018

• Work in pro shop and book tee times• Run men's league • Help run tournaments and make sure everyone is enjoying themselves • Learned the value of being organized and spontaneous within the daily routine

Golf Services Intern

• Sep 2014 - Dec 2014

• Work in pro shop and book tee times• Help make and schedule tournaments • Help run tournaments and make sure everyone is enjoying themselves • Learned the value of being organized and spontaneous within the daily routine

Intern

• Jan 2015 - May 2015

• Collected and recorded results of the event • Entered results to central data base • Assisted with the setting up and taking down of required equipment for events • Learned the value of team work • Collected and recorded results of the event • Entered results to central data base • Assisted with the setting up and taking down of required equipment for events • Learned the value of team work

Co-op Student

• Jan 2011 - Jun 2011

Helped run a grade two class Helped run a grade two class