Experience

Invacare Australia & New Zealand

• Product Manager

  • Apr 2019 - Present



Roche

• Product Manager/Product Specialist - Tissue Diagnostics

  • May 2013 - Apr 2019

  * Responsible for the products within my portfolio* Budget management* Creation of business plans and strategies for the coming year* Responding to RFPs and tenders* Create and maintain strong customer relationships* Negotiating and implementing new contracts and installations* Identifying new opportunities* First line product support for customer issues* Determining market fit of new products and releasing them to the local market if appropriate* Achieving… * Responsible for the products within my portfolio* Budget management* Creation of business plans and strategies for the coming year* Responding to RFPs and tenders* Create and maintain strong customer relationships* Negotiating and implementing new contracts and installations* Identifying new opportunities* First line product support for customer issues* Determining market fit of new products and releasing them to the local market if appropriate* Achieving budget for my business area. (consistently achieved or exceeded under my guidance)* Install instruments and train customers in appropriate use* Customer presentations as required* Attend international and local meetings on behalf on my affiliate (Roche Diagnostics NZ) Show more Show less



Leica Microsystems

• Regional Account Manager

  • 2007 - May 2013

  * Product Manager for Leica Advanced Staining and Tissue Processing platforms within NZ* ANZ Lead Sales Person for Cerebro, Leica Microsystems’ newly released specimen tracking system. I placed 2 systems in NZ, the first in APAC.* Perform product presentations to customers and groups* Establish and maintain good customer relationships* Continually grow the Leica client database and look for new opportunities* Promote Leica manufactured equipment and Leica Novocastra… * Product Manager for Leica Advanced Staining and Tissue Processing platforms within NZ* ANZ Lead Sales Person for Cerebro, Leica Microsystems’ newly released specimen tracking system. I placed 2 systems in NZ, the first in APAC.* Perform product presentations to customers and groups* Establish and maintain good customer relationships* Continually grow the Leica client database and look for new opportunities* Promote Leica manufactured equipment and Leica Novocastra antibodies* Negotiate and manage contracts and conditions with prospective customers* Sell and install Leica manufactured equipment and Novocastra antibodies* Optimise client antibody panels * Support and troubleshoot faults with both our equipment and Leica Novocastra antibodies* Assist in the organisation of trade displays at conferences and meetings* Arrange and organise demonstrations of Leica equipment at client sites* Work towards achieving sales budget within NZ* Assist other regional Sales Engineers with installations and optimisations at client sites within Australia and New Zealand* Train and support staff at client sites in the correct use of equipment* Work as part of a global team to promote and raise the profile of the Leica brand internationally* Attend science meetings in Australia and NZ to meet both existing and potential customers* Coordinate NZ and Australian based staff to optimally service and satisfy the requirements of the New Zealand Market* Manage the service requirements of my customers.* Manage demonstrations and subsequent contract negotiations and sales.* Drive any potential sales to conclusion* Liaise with the Global product teams to ensure the customer’s requirements are met and their expectations exceeded* Provide the customer with the “first point of contact” for any issues which may arise and build confidence with the customer that, once communicated to me, their needs will be addressed Show more Show less



Vision BioSystems

• Sales Engineer

  • Dec 2004 - Jul 2007

  * Establish and maintain good customer relationships* Continually grow the VBS client database and look for new opportunities* Represent VBS throughout New Zealand* Promote VBS manufactured equipment and Novocastra antibodies* Negotiate and manage contracts and conditions with prospective customers* Sell and install VBS manufactured equipment and Novocastra antibodies* Optimise client antibody panels on the Bond max platform* Support and troubleshoot faults with both… * Establish and maintain good customer relationships* Continually grow the VBS client database and look for new opportunities* Represent VBS throughout New Zealand* Promote VBS manufactured equipment and Novocastra antibodies* Negotiate and manage contracts and conditions with prospective customers* Sell and install VBS manufactured equipment and Novocastra antibodies* Optimise client antibody panels on the Bond max platform* Support and troubleshoot faults with both our equipment and Novocastra antibodies* Assist in the organisation of trade displays at conferences and meetings* Arrange and organise demonstrations of VBS equipment at client sites* Work towards achieving sales budget within NZ* Assist other regional Sales Engineers with installations and optimisations at client sites within Australia* Train and support staff at client sites in the correct use of VBS equipment* Work as part of a global team to promote and raise the profile of Vision BioSystems and Novocastra internationally* Attend National science meetings to meet both existing and potential customers* Coordinate NZ and Australian based staff to optimally service and satisfy the requirements of the New Zealand Market* Manage the service requirements of my customers.* Supervise and manage the activities of the NZ based Applications/Service Specialist Show more Show less



Kestral Computing

• Support Consultant

  • Nov 2002 - Apr 2004

  * Assisting in the installations of Kestral software for new customers, and provided ongoing support to existing clients including documentation, account management (in both primary and backup capacities),* Version upgrades,* Technical support (in association with technical account managers), and training.* Securing additional support revenue, by being proactive in identifying and offering appropriate additional services to the customers they manage (such as additional… * Assisting in the installations of Kestral software for new customers, and provided ongoing support to existing clients including documentation, account management (in both primary and backup capacities),* Version upgrades,* Technical support (in association with technical account managers), and training.* Securing additional support revenue, by being proactive in identifying and offering appropriate additional services to the customers they manage (such as additional training, consultation time, and/or work station licenses).* Participate in the development of procedures that benefit the team and the company as a whole* Working in a team environment, understanding the dynamics of the team, considering others , and performing to the benefit of the team as a whole Show more Show less



Clinipath Perth

• Senior Laboratory Scientist

  • Mar 2002 - Nov 2002

  Participation and supervision of:* Routine Histology.* Frozen sections* Perform and supervise all aspects of routine Histology to a high standard.Responsible for:* Performing and supervising special techniques such as immunoperoxidase, frozen sections, special stains.* Liaise with other senior members of staff to ensure the smooth running of the Histology department.* Training staff in the correct use and maintenance of vital pieces of equipment.



ePath Pathology

• Head of Department-Histology, Senior Scientist-Serology

  • Oct 1999 - Mar 2002

  Scientist in Charge of HistologyParticipation and supervision of:* Routine Histology.* Perform all aspects of histology to a high standard including special techniques, frozen sections and Quality Assurance panels from the RCPA* Assist in the documentation of laboratory procedures.* Ensure adequate levels of consumables are available* Train and supervise staff in correct procedures relating to HistologyScientist running Serology… Scientist in Charge of HistologyParticipation and supervision of:* Routine Histology.* Perform all aspects of histology to a high standard including special techniques, frozen sections and Quality Assurance panels from the RCPA* Assist in the documentation of laboratory procedures.* Ensure adequate levels of consumables are available* Train and supervise staff in correct procedures relating to HistologyScientist running Serology DepartmentParticipation and supervision of:* All aspects of the daily running of the Serology Department* Perform daily ELFA assays for common diseases as well as screen for immunity post immunisation.* Perform pre insurance screening for Hepatitis C and HIV.* Perform manual ELISA assays for diseases peculiar to Australia (Ross River and Barmah Forest Viruses), as well as more widespread diseases such as EBV, Syphilis and Helicobacter pylori infection.* Set up, run, report and supervise others in the performing of Roche Amplicor PCR for Chlamydia and Gonorrheae* Perform Quality Assurance panels for several QA programmes i.e. RCPA, NRL, PathCentre.* Interpret results for all serology assays and issue results to Doctors based on my findings.* Ensure adequate levels of consumables are available.* Train and supervise staff in correct procedures relating to Serology.General Laboratory Duties* Assist in supervision of junior staff and Lab Assistants.* Assist in the ordering of consumables for the laboratory as well as meet with Sales Reps to discuss laboratory needs.-Joint Fire and Safety Officer-Member of the QA Committee Show more Show less



Path West Perth

• Technical Officer-Histology

  • Jul 1998 - Oct 1999

  Participation and supervision of:* Routine Histology.* Frozen sections* Performing all aspects of histology to a very high standard.Responsible for:* Training staff in the correct use and maintenance of vital pieces of equipment.* Special Techniques.* Setting up and running of the Small Biopsy Unit within the histology department to improve workflow within the department and assist in reducing reporting turn-around-time



Medlab

• Second in Charge-Histology

  • Jul 1995 - Apr 1998

  Participation and supervision of:* Routine Histology.* Frozen sections.Responsible for:* Stock control.* Liaise with Sales Reps.* Immunohistochemistry supervisor, which included evaluation new antibodies to add to our panel and training of staff in methodology.* Instrumentation.* Safety Officer.* New Technology, which included evaluation of new equipment prior to purchase, followed by training of staff in new methods.



Middlemore Hospital

• Senior Scientist-Histology

  • Mar 1988 - Jun 1995

  Participation and Supervision of:* Routine Histology* Frozen Sections* Immunohistochemistry* Orthopaedic Work i.e. liaising between Radiology, Pathologists and Surgeons to ensure adequate material available for diagnosis of cases* Specialised in undecalcified bone and resin techniques- developing and modifying methods to achieve a higher quality end product for the reporting Pathologist* Assisting academic and research units at Auckland Medical School in the… Participation and Supervision of:* Routine Histology* Frozen Sections* Immunohistochemistry* Orthopaedic Work i.e. liaising between Radiology, Pathologists and Surgeons to ensure adequate material available for diagnosis of cases* Specialised in undecalcified bone and resin techniques- developing and modifying methods to achieve a higher quality end product for the reporting Pathologist* Assisting academic and research units at Auckland Medical School in the development of their techniques in undecalcified bone work. Show more Show less