Experience

REV Business

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• ABS Tech

  • Apr 2019 - Present

  United States



Salisbury's Chrysler Dodge Jeep Ram

• New Car Sales

  • Apr 2018 - Feb 2022

  9550 Airline Hwy Baton Rouge, LA 70815



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• QA Tech III

  • 2008 - Mar 2018

  Baton Rouge, Louisiana Area • 45-100 monthly quality checks on work performed by both in-house and vendor/contracted technicians. • Ensure quality work is completed accordance with Cox's industry-leading specifications and documented all findings in tracking software (QEDataMax). • Perform various duties as assigned/required by supervisor. • Assist leadership with quality refreshing via periodic ride-outs by technicians/supervisors to survey quality checks. • Work with escalation group to maintain and install… Show more • 45-100 monthly quality checks on work performed by both in-house and vendor/contracted technicians. • Ensure quality work is completed accordance with Cox's industry-leading specifications and documented all findings in tracking software (QEDataMax). • Perform various duties as assigned/required by supervisor. • Assist leadership with quality refreshing via periodic ride-outs by technicians/supervisors to survey quality checks. • Work with escalation group to maintain and install VIP accounts - executing SRO'S and resolving multiple repeat trouble calls (since 2009). • Perform image inspections on work completed by in-house techs and contractors/vendors (early 2010). • In 2014, was selected to serve on a team dedicated to assisting Cox Business with installs and trouble calls for a seven-month period during a time of high volume. Show less



Cox Communications

• Inspector

  • 2006 - 2006

  Baton Rouge, Louisiana Area • Accomplished quality checks on work performed by technicians (in-house and contractors/vendors). • Verified all work completed in accordance with Cox's specifications and documenting/following up with findings • Aided Field Service when needed while continuing to carry out all other duties as assigned by superior.