Head of PMO & Governance

• Jun 2022 - Present

Delighted to be volunteering with this amazing Foundation. Delighted to be volunteering with this amazing Foundation.

eCommerce PMO Manager

• Aug 2020 - Present

Project Manager & PMO Manager

• Nov 2019 - May 2020

PMO Manager

• Mar 2019 - Nov 2019

PMO Manager leading an experienced team of 10 Senior PMO resources, on the client site for Nokia in a world first Network Migration programme. PMO Manager leading an experienced team of 10 Senior PMO resources, on the client site for Nokia in a world first Network Migration programme.

Avalon PMO Manager

• Apr 2018 - Mar 2019

Big Data Transformation Programme• 360 PMO Management of Big Data Transformation Programme• Budget holder for all work streams, maintaining transparent, accurate and up to date financial budgeting for a variety of governing bodies• Procurement SPOC (single point of contact) for all internal & external vendors, managing end to end procurement cycle from quote to invoicing and year end accruals processes• Agile mentor to Project Managers / Product owners• Hybrid Agile / Waterfall methodology required to deliver complex requirements within a waterfall senior management reporting framework• Process and organisational design and implementation• Management Financial Reporting across a wide range of governance models• PPM Solution implementation champion• Planview SME for all Programme requirements, including KPI’s, BAU cost acceptance, Monthly cost forecasting and reforecasting, RoI• Ensure product release governance is adhered to across the programme• SharePoint owner for all programme documentation

PMO Manager

• Dec 2016 - Apr 2018

12 Month Fixed Term Contract, extended. • Increased the PMO maturity• Managed succint project financial tracking for Project Managers, providing training and governance• SME, Super User and Single Point of Contact for IT Projects on Oracle Procurement & Project Modules• Managed IT Project Procurement • Established and managed programme and portfolio level financial reporting and governance• General PMO Management and support 12 Month Fixed Term Contract, extended. • Increased the PMO maturity• Managed succint project financial tracking for Project Managers, providing training and governance• SME, Super User and Single Point of Contact for IT Projects on Oracle Procurement & Project Modules• Managed IT Project Procurement • Established and managed programme and portfolio level financial reporting and governance• General PMO Management and support

Senior PMO Co-ordinator

• Jun 2014 - Dec 2016

• PMO Lead for all Cluster Accounts; creating new policies & processes for PMO Cluster Services crossing different service lines.• Establish standardised, efficient and sustainable reporting, tools, templates and processes across all accounts and various service lines.• Identify requirements, tools and metric to enhance the ability of the Cluster accounts to perform across its project/programme delivery.• Reviewing and ensuring high quality client value reports and efficiency in project delivery.• Manage & co-ordinate activities across the PMO Cluster team.• Deliver decision data to enable performance metrics both internally to International Senior Management and externally to Client PMO & Senior Management teams.• Responsible for Governance on several accounts that are Transition and Transformation & BAU aligned. • Provide support to the Cluster accounts to enable the delivery within the internationally mandated standards.• Planning and managing projects in category E and/or internal projects according to project standards set by T-Systems and the customer.• Project acceptance into Delivery, initialisation due diligence (project acquisition, project scoping and prioritisation / resources).• Project closure due diligence (project sign off check point for project closure)• Supporting the project, from order placement to installation and handover to the customer (internal/external) and Billing.• Managing collaboration with the (internal and external) units involved in the project.• Establishing effective measures and solutions to multi-layered problems in order to avoid or eliminate project risks, taking into account economic and technological developments and customer requirements.• Create and deliver project template documentation.• Facilitating project meetings and meetings with customers at Programme level.• Functional management of project employees.

PMO Manager

• Jun 2013 - Jun 2014

• 12 months Maternity cover, Managing the PMO function • Define, improve and maintain the standard for Project Management within the Company, including management policies, processes, methods and tools. • Provide guidance, documentation, and metrics related to the practices involved in managing and implementing projects within the organization.• Monitor progress and complete regular reports on milestone targets and overall Project status including producing ad hoc analysis and reports on delivery project management. • Create and deliver new project tools for project field teams, enabling them to use cut delivery time and give greater visibility to the rest of the company departments, leading further to more efficient hand over processes• Perform detailed analysis of delivery data to ensure consistency within Delivery and to inform an improvement programme• Oversee Risks and Issues management, maintain the risks and issues database and provide updates to the Risk Review Board, ensuring project teams and all other departments update and manage their risks and issues in a timely and proficient manner• Chair the Risks & Issues Board meetings• Chair and manage the weekly Delivery team meetings• Oversee Change management and manage the Change Control board.• Carry out Project Server Administration and support to Project Server Users. • Review and redesign Project Deployment Method & processes• Review performance against the Project Quality Targets.• Analyse and report Delivery Team performance on key metrics – Timesheet and Utilisation.• Develop processes and play a key role in the implementation of the new SharePoint 2013 implementation throughout all departments, ensuring integration of all processes. • As part of the Quality team ensure the company ISO procedures are adhered to and provide direction and guidance with approach to moving the company policies forward.

Project Manager

• Jul 2011 - Jun 2013

• Implement and manage a PMO function on client sites.• Implement and manage a PMO framework across all MSC projects, ensuring consistency and efficiency of Project Managers.• Maintain a PMO function closely working with the project Development teams using an Agile methodology to development• Report against sprint velocity and manage planning processes• Create and manage project and programme reporting techniques, calculating project efficiency, forecasting accuracy and project profitability.• Create and manage a Document Management process for all projects.• Manage the budget of the client job and report on time revenue and costs incurred.• Help to define and implement performance management metrics on key accounts through collaboration with project management and senior management teams.• Manage client documentation process through to client sign off. • Confidently contribute to high level client meetings. Run Project Manager review meetings• Maintain a full awareness of the services offered by other departments in the firm and continually look for cross selling opportunities.• Participate in the preparation of internal / external presentations.

Associate Consultant - NHS South West SHA

• Jun 2011 - Jul 2011

• Overall day to day responsibility for the Programme Management Office within the existing, complex SW SHA Skills for Health programme• Provide clear support for the programme through the development and maintenance of the programme and resource plans• Develop, disseminate and ensure compliance with agreed Standard Operating Procedures• Ensures risks and issues are identified and communicated through the maintenance of a live risk register and weekly highlight reporting mechanisms• Escalates risks and issues where required to the Programme Director• Day to day management of operations; tracking programme plan; issues, risks, actions and decision log• Track work stream interdependencies. Coordinate change management and communication planning and delivery• Develop the Benefits Register• Set up the Aspyre Project Management tool to ensure appropriate and succinct project and programme level reporting.• Train all staff on the Aspyre PM tool.

Consultant

• Jan 2010 - Jun 2011

Specific assignments during my time with Capita are shown below. Overall:• Project Manager from Business Cases, Project Mandate or pre-sales through to client Sign off and Support handover. • PMO specialist Consultant, implementing a PMO function, mentoring PMO staff and delivering a sustained PMO onsite • Aspyre Champion, often training clients on this Project Management tool in ad hoc Classroom training or via WebEx. • Write an Aspyre and Programme Management Office (PMO) Manual/ Handbook, adapted to be specific for all new Aspyre clients.• Delivered successful Academy presentation on Data Gathering & Analysis.• Exceeded utilisation target of 80% chargeability.

Head of PMO, Excellence in Information Management

• Nov 2010 - May 2011

Service Birmingham Transformation Programme; eRecords - 7 month placement• As Head of PMO set up & manage a sustainable programme governance structure within the existing, complex eRecords programme. • Produce & maintain a base lined project plan for CYP&F & Housing eRecords projects.• Programme and Project level Resource Task Management working across multi stream projects.• Work closely with each EIM team member to ensure the project plans are updated / followed.• Manage Action, Risk & Issues logs, ensuring internal & externally owned items are updated on Aspyre. • Ensure Aspyre, the Project Plans & Milestones plans are succinct & up to date.• Ensure future resource/ task conflicts when planning are escalated & mitigated in a timely manner.• Quality Assurance on Aspyre, documents & any other relevant items when required version numbers stored and signed documents on Aspyre.• Follow CHAMPS methodology, including managing Champs gateways, Ensure Champs 2 deliverables and process is followed.• Ensure contractual documents uploaded onto SharePoint.• Ensure PIDS, PQP etc are maintained and up to date.• Ensure focus on Champs 2 deliverables, managing through to review and sign off.

Head of PMO

• Aug 2010 - Nov 2010

Department for Work & Pensions - 4 month placement• Work with the Programme Director to ensure the smooth reporting of the complex engagement programme.• Set reporting governance for the programme, ensuring fit for purpose with the demanding client and wide ranging skill set of the project team.• Configuration Management of Research material, including document management governance in loading onto Aspyre and updating reference document.• Standardise the nine Sector Plan documents, ensuring consistency, standardisation and version control.• Train and mentor the Engagement team on the Aspyre Project Management tool, ensuring consistency across each sector. Manage user issues on an ad hoc basis, including IT related technical support.• Produce appropriate training materials for the Enagement team for Aspyre, reporting and timesheet requirements.

Head of PMO

• May 2010 - Aug 2010

Capita Insurance Distribution - 4 month placement• As Head of PMO, to set up and run a succint programme team within a very complex matrix of projects. • Alongside the Programme Director, define the programme governance across all areas, including a Change Management process to be used across the programme & throughout the business. • Create & maintain ownership of various MS Project plans, ensuring a robust dependency network throughout operational & IT projects. • To implement the Aspyre Project Management tool across the programme, delivering training & mentoring to all users.• Create a reporting structure using Aspyre to ensure that the Steering Group receive fit for purpose updates on all projects, including summary programme board reports in a timely manner.• Closely worked with several Project Managers, Site Operations Managers, IT Managers, Group Facilities Managers, Transformation Director & Steering Group members in ensuring communication & reporting is succinct throughout the complex and ever evolving transformation programme.

PMO

• Mar 2010 - Apr 2010

Capita Children's Services - 2 month placement• Initially as part of the proposal team, present options to CCS with the aim of implementing a Project Management tool & PMO. This included producing the proposal options of moving forward, finance options and the first draft PID. • For the implementation, work onsite with the clients’ Project Management team to produce best practice project management. • Train and mentor the clients’ on the Aspyre Project Management tool, ensuring consistency across each work stream. • Manage issues onsite as and when they occur, ensuring minimumal disruption to the project.• Build close relationships with the clients’ Project Managers to agree and produce the PMO Manual, to be owned by the client following project closure.

SharePoint Reconfiguration

• Feb 2010 - Mar 2010

Service Birmingham Transformation Programme; Children's, Young People & Families - 1 month placement• Configuration Management of the CYP&F SharePoint site. This included redesigning the CYP&F SharePoint Structure to increase usability and build confidence in the document management tool, ensuring it was used to its’ maximum potential.• Introduce and implement a document naming and management consistency.• Create best practice for Project Governance, including document templates and process taken on by the PMO.

Project Manager, Corporate Services

• Dec 2008 - Jan 2010

Educate on & implement project management methodology within each service area. Train & mentor services on project start up, team structures & PID creationProvide project management, logistical support to the Corporate ProjectsSet up, manage & report on success of local government partnership events Build strong and positive relationships with project team members and stakeholders providing leadership, advice and support as appropriateBuild strong and positive relationships with project team members and stakeholders providing leadership, advice and support as appropriateRepresent the council and strategic services at a range of internal and external meetings as required.

Project Manager - PMO

• May 2007 - Oct 2008

Create & manage a fully integrated, 3 tier Project Server structure for the NAA National Curriculum Project Manage, train & mentor work stream project managers throughout the life cycle of the projectCreate workflow & project cycle overviews for internal & external Senior Management Liaise with all stream leads to ensure constant and consistent communications throughout the project Manage stream coherence to the project plan & escalation risks & issues Ensure Marking stream documentation is controlled, current and complied with, including method statements, product descriptions and change control notices Deputise for other members of the Project Management Office (PMO) & run weekly cross-stream meetings, weekly customer checkpoint meetingsManage Risks & Issues within Marking stream through to mitigation and/ or solution Achieve sign-off of all Marking PID documents, assessing adequacy of changes and decisions to revise or alter processes Manage Project Web Access (PWA) access & structure, training new staff as and when required Liaise with server partners Occam to ensure constant availability of Remote Desktop Connection (RDC) & PWAImplement onsite marking panels, being single point of contact & general manager to up to 150 markers & 50 data entry staff Manage deliveries to and from on site events to ensure marking process is efficient & critical deadlines are met

Managing Microsoft Software Assurance Channel

• Mar 2006 - Apr 2007

Manage all Software Assurance bookings, meeting monthly targets Establish & maintain 3rd party & Large Added Reseller (LAR) relationships Provide regular reports on Sales figures to internal & external sources Maintain monthly reports for LAR rebates Account Manage 50 + customer Microsoft Software Assurance Benefits Manage invoicing & redemption of all Software Assurance received & delivered

Project Co-ordinator

• May 2005 - Mar 2006

Acting as central point of contact for all project resources Attend pre-project start-up meetings to establish responsibilities & time scales Coordinate the tailored / onsite course process Assisting in writing proposals/ Project Initiation Documents/ Service level Agreements Coordinate distribution, collection and analysis of Course Evaluation Feedback forms / data where project relatedCreation & Preparation of data for Customer Reports in line with project requirements Supporting management of training projects and rollouts Creating and maintaining project plans, project escalation, risk and issue logs Assist in the creation of bespoke course material for tailored courses for projects plus any surrounding marketing literatureProvide pre-sales advice on tailored / bespoke desktop/application enquiries Sourcing external resources including; Technical kit, training rooms, knowledge experts and training material for bespoke requirementsContinually monitor and revise, when necessary, relevant project processes to ensure consistency of quality and efficient delivery of projects Coordination of project files and data Acting as central point of contact for all project resources

Product Co-ordinator

• Apr 2004 - May 2005

In conjunction with the Product Roadmap Manager / Product Manager, I have helped develop and agree user requirements for new product / service introduction Develop & supply Product Statement of Work & Product Definitions to support new products/ services Develop project briefs for introduction of new products/ services and obtain sign-off Agree resource requirements from other functional areas for successful delivery Monitor & review to ensure individual projects are delivered to cost, time & budget - provide progress reports and escalate issues as necessary Identify & manage internal and external stakeholders Develop a methodology for ensuring consistency of project delivery including change control and ensure fit with TRACKER ISO QA process

Project Co-ordinator

• Sep 2001 - Apr 2004

Assisting the Project Manager in all areas and ensuring the smooth running of the Project Management department. The role handled new implementations of innovative Satellite Navigation GPS / GSM vehicle tracking hardware and software solutions throughout the UK. Technologies include Internet and WAP access and stand alone hostsManage the customer relationship throughout implementation Define complex implementation plans for multiple projects to meet customer and TRACKER business objectives Management of supplier/ customer/ sub-contractor relationships Clarify and record architecture of bespoke solutions both technically, and in terms of operations delivery and future servicing Project tracking, communication and escalating issues effectively and efficiency Internal and external Resource Management, while producing internal and customer status reports Training customer on Internet solution Highly involved in National Account Management & International Value Added Reseller Management GSM Market Knowledge (Tariff's, Mobile Data, ISDN, Voice), Invoice Management

Customer Services Executive

• May 2000 - Sep 2001

Proactively managed all sales orders from receipt through to completion. After promotion I was first point of contact for many of Guilbert's largest customers, such as Credit Suisse, Merrill Lynch, Imperial College and Ford, often visiting these companies on a daily basis to ensure the accounts are running smoothly. Dealing with basic to complex queries, complaints, invoice queries and orders After a third promotion, I became permanently based at Imperial College, managing the helpdesk and working closely with the Account Manager to build customer relations and customer base.

Club Shop Supervisor

• Sep 1998 - May 2000

This job initially began with duties including working on the tills, cashing up and processing mail orders from the Internet After being promoted to supervisor, duties included delegating tasks, checking deliveries, managing stock checks, changing the layout of the shop, and ensuring that the shop is running smoothly on a day to day basis Liaising with the public on a face-to-face basis, offering assistance and dealing with customer complaints This job initially began with duties including working on the tills, cashing up and processing mail orders from the Internet After being promoted to supervisor, duties included delegating tasks, checking deliveries, managing stock checks, changing the layout of the shop, and ensuring that the shop is running smoothly on a day to day basis Liaising with the public on a face-to-face basis, offering assistance and dealing with customer complaints