Darren Gallagher

Technical Team Lead - POS Systems at Dualtron Ltd
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
IE
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • MTA: Introduction to Programming Using Python
    Microsoft
    May, 2022
    - Nov, 2024
  • CompTIA Network+
    CompTIA
    Jun, 2021
    - Nov, 2024
  • PRINCE2 Certificate
    PEOPLECERT

Experience

  • Dualtron Ltd
    • Ireland
    • Retail Office Equipment
    • 1 - 100 Employee
    • Technical Team Lead - POS Systems
      • May 2015 - Present

      Manage the implementation and support of Point Of Sale systems.Implement project management policies to support operations strategyManage the vetting and preparation of new products before they are introduced to the productlineRefine and develop these products and solutions to deliver the best performance outcomes for customersDevelop and implement best practice for installation, training and support of the company’s productsCreate a strong support network within the role by developing junior colleaguesWork with Sales and Support in engaging customersBe an integral part of the company’s innovation management teamTrain Sales, Business Development and Tech Support colleagues on new solutions, products andfeaturesResponsible for achieving performance targets to achieve Dualtron business goalsGenerate continuous improvement through proactively identifying areas of business processimprovement to enhance the overall customer experience.Actively contribute to maximising product usage and promoting additional functionalities andupgrades to help customers achieve their performance goals and in turn delivering consistentsupport and hosting renewals.Take an active role in cross departmental communication Show less

    • Technical Support Team Lead
      • Aug 2011 - May 2015

      Supervision of a team of Tech Support Technicians delivering first class, professionalcustomer service to our customers in a most efficient manner.To develop and support the Tech Support Team to ensure resolution of queries,complaints and request for services at the earliest possible opportunity.Supervision, coaching and monitoring the Tech Support TechniciansMonitoring the changing needs of the service, liaising with company managementand customers to identify areas for improvement and make recommendations forservice improvement and implementing those improvements to the satisfaction ofcompany management and external customers.Ensuring that the team follows established procedures for each service request,including logging, processing and progress outstanding issues, adhering to agreed KeyPerformance Indicators, Service Level Agreements and quality standards to maximisecustomer satisfaction.Ensuring statistical information is produced, collated and analysed on a daily basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements.Support the Tech Support Manager in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities. Show less

    • Field Service Engineer
      • Jun 2001 - Aug 2011

      Support of Cash Handling Equipment and Cashless Point of Sale systems.Delivery of first class support to customers.Banknote Recirculation Framework (BRF) introduction - Preparation and delivery of new cash handling equipment to major banks2001-2002 Update equipment for introduction of Euro currency

  • Motorola
    • County Dublin, Ireland
    • Test Engineering Technician
      • Mar 1998 - May 2001

      Maintenance of HP test equipment, test rigs. Process improvement. Quality control. Fault analysis. Support of third party suppliers. Maintenance of HP test equipment, test rigs. Process improvement. Quality control. Fault analysis. Support of third party suppliers.

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Test Technician
      • Apr 1995 - Mar 1997

      Maintain HP ICT test equipment, bespoke Apple test equipment. Support Debug technicians.

    • Debug Technician
      • Sep 1993 - Apr 1995

      Debug to component level of a range of Apple Personal Computers including laptops.

Education

  • Institute of Technology, Tallaght
    Bachelor of Engineering (B.Eng.), Electronics
  • Dundalk Institute of Technology
    Electrical and Electronics Engineering, Diploma
    1990 - 1993

Community

You need to have a working account to view this content. Click here to join now