Experience

Holy Family Hospital

• India
• Hospitals and Health Care
• 700 & Above Employee

• Front Office Supervisor

  • Sep 2020 - Present

• Assistant Front Office Supervisor

  • Sep 2019 - Aug 2020

• Receptionist / Telephone Operator

  • Jan 2019 - Aug 2019



Millennium Hotels and Resorts

• Singapore
• Hospitality
• 700 & Above Employee

• Front Desk Officer

  • Apr 2017 - Apr 2018



Hotel Muscat Holiday

• Oman
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Jan 2015 - Jan 2017

  Smile and greet Every Guest Perform Front Office duties like guest check-in, check-out, create reservations, render assistance to guests and their inquires Process guest folios and collect payment. Manage cash handling responsibilities. Check Arrival/Departures. Check-in & Check-Outs. Be up to date with all F&B activities, theme events, entertainment and costs, opening timings at the hotel. Audit cashier duties daily, solving all discrepancies related to the Receptionist / cashier, reported from accounts Department. Handle guest requests and concerns promptly and with courtesy Handle additional duties as needed by guests or management Attend Telephone Calls. Provide a high level of Guest service to the guests Identify and record special billing instruction Advise the Manager and all concerned departments of VIP arrivals. Handling incoming messages, parcels and communications of guests in coordination with the bell desk and maintain a record Check correspondences and guest histories of all arrivals of the day. Maintain Reservations Office procedures when Reservation Office is closed. Make sure all departures with account to company have supporting documents attached. Offer luggage assistance upon check out and request guest comments about their stayer and all concerned departments of VIP arrivals, Vouchers etc. Show less



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • Jun 2012 - Dec 2014

  Smile and greet Every Guest. Speak in a warm friendly and courteous manner. Give undue attention and show appreciation. Anticipate Guest Needs. Be knowledgeable about hotel operation. Take ownership of guest problems and resolve it. Room reservations, Check-In & Check-Outs. Handling Currency Exchange & Cashiering. Group Handling. Airline Crew handling. Listen to Complaints & provide solution. Follow-up for stay extensions & later departures. Follow up traces with reservations, housekeeping & other departments. Room allocation according to guest preferences. Follow high balance report for in house (cash list) guests. Anticipate guest needs & follow customer inquiries. Check-In & Check-Outs & Escorting VIP arrivals Group Handling. Walk In & Telephone Reservations. Show less



RAMADA PLAZA BY WYNDHAM KARACHI AIRPORT

• Pakistan
• Hospitality
• 1 - 100 Employee

• Reservations Agent

  • Nov 2011 - Jun 2012

  Answer all incoming calls promptly, in an attentive, courteous and efficient mannerAnswer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions.Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.Enter reservations into the computer according to standard operating procedures.Communicate and work closely with the Sales Department concerning group bookings.Maintain availability calendar and communicate all relevant information to the operations staff.Maintain accurate files and reports.Handle all special reservations, to include V.I.P. reservations, packages and discounts.Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.Act as the primary liaison between the guest and the hotel.Post no-show revenue daily, if required at property.Process travel agent checks, if required at property.Be able to perform all duties of Guest Services Agent and assist at front desk as needed.Communicate availability to wholesalers.Call for occupancy at area hotels.File reservations and group contracts.Review Reservations logbook and Guest Request log on a daily basis.Send confirmations.Process advance deposit/balance sheet.Process brochure requests.Research travel agent commissions.Perform other assignments as requested. Show less

• Airport Representative

  • Nov 2010 - Nov 2011

  Ensure that all arrival guests with flight details are paged and assisted with luggage and transportation.Ensure to be neatly groomed and well attired at all times whilst on duty - To report to Front Office Manager prior leaving for airport to obtain necessary reports and highlights of the day. To meet & greet guest with limousine and after assistance given with luggage, the airport-rep to call the Duty Manager informing him/her of the guests arrival.To bid fond farewell and thank them for staying with us.Participate in departmental meetings with all Concierge team.Ensure that standards and procedures are set and understood.Sell the Hotel outlets as much as possible.Ensure that Concierge Executive is kept informed of all developments and guest feedback.Ensure that a high standard of guest relations and service within the airport-reps is consistently maintained.Co-ordinate all limousine bookings as per policy.Continuous communication with Concierge on various aspects such as guest arrival, fleet management etc.Airport Representative must check the car, car amenities on a routine basis prior to the guest arrival.Ensure the well-being of all Airport-reps team members.Adopting a proactive sales attitude.Must know all Hotel products and services and actively recommend to our guests.Maintain a high standard of personal appearance, grooming and hygiene in accordance with the hotel policy Show less



Medical Informatics, Inc

• Information Technology & Services

• Medical Transcriptionist

  • Apr 2006 - Jan 2010

  Listen to the recorded dictation of a doctor or other healthcare professional. Transcribe and interpret the dictation into diagnostic test results, operative reports, referral letters, and other documents Review and edit drafts prepared by speech recognition software, making sure that the transcription is correct, complete, and has a consistent style Translate medical abbreviations and jargon into the appropriate long form Identify inconsistencies, errors, and missing information within a report that could compromise patient care Follow up with the healthcare provider to ensure the accuracy of the reports Submit health records for physicians to approve Follow patient confidentiality guidelines and legal documentation requirements Enter medical reports into electronic health records systems Show less