Experience

St Edmund's College Ipswich

• Australia
• Primary and Secondary Education
• 1 - 100 Employee

• Director of Information and Technology Services

  • Jul 2021 - Present



QUT (Queensland University of Technology)

• Australia
• Higher Education
• 700 & Above Employee

• Digital Portfolio Manager (Research & Innovation) (DBS) (Acting)

  • Sep 2020 - Jun 2021

  Provide strategic advice and high level leadership to key stakeholders within the portfolio to ensure digital capabilities support portfolio objectives in a way that aligns to QUT’s broader needs. Stay abreast of current practice and work in partnership with key business areas to ensure portfolio roadmaps reflect the future needs of the university. Collaborate closely with Digital Partners and other stakeholders to understand cross Faculty, Institute and Divisional needs and opportunities as identified in faculty and divisional plans.As a key interface for the Division, work collaboratively to communicate the capabilities and benefits of the portfolio across the University community and engage with clients throughout the lifecycle of initiative development, implementation and benefits realisation. Engagement with client areas to ensure portfolio initiatives deliver expected value, facilitating outcomes between customers, areas and providers. Work collaboratively with the leadership team to lead strategic initiatives, policy development, and planning activities in alignment with business priorities and needs. Work with appropriate service leads to plan and implement specific responses to aspects of recommendations arising from internal and external university review activities in this area. Develop and leverage relationships to facilitate good business outcomes and act as a conduit for new ideas, best and emerging practice in important areas of technology development and policy for the portfolio.

• Digital Partner, Digital Business Solutions (DBS)

  • Dec 2018 - Jun 2021

  •Continuously develop, manage and maintain the relationship between the Division and the business unit. •Consult at all levels within the business unit to understand business processes, pain points and improvement/ transformation opportunities which require technology enablement. •Influence business unit and Division team stakeholders to drive strategic alignment while maximising benefits of technology investment. •Manage demand for services and advocate on behalf of the business unit to ensure service delivery aligns with required business outcomes. •Work with key stakeholders to develop and deliver the technology support strategy for the business unit to support corporate goals. •Liaise with the Division to promote advocacy for services and ensure that the business units needs are considered in corporate-level strategic and operational plans.

• IT Manager, Institute of Health Biomedical Innovation (IHBI)

  • Aug 2016 - Dec 2018

  Providing strategic advice and information to IHBI management about IT issues, including the development of strategic management plans.Identifying opportunities for business improvements and addressing barriers to facilitate outcomes.Providing strategic leadership to the IT Team through building and maintaining a high performance culture of continuous improvement, and guiding the Team to see the opportunities change provides.Leading the IT Team in providing specialist technology services to staff and studentsLeading the IT team and applying specialist expertise in contributing to the delivery of specialist technology services



The University of Queensland

• Higher Education
• 700 & Above Employee

• Information & Communications Technology Manager (The University of Queensland Diamantina Institute)

  • Aug 2010 - Aug 2016

  -Manage the Information and Communications Technology Support Operations.-Provide leadership and mentoring to foster excellence within the support team (including helpdesk) and supervise the service delivery of other providers.-Manage the Institute’s ICT resources, including the di.uq.edu.au domain server client environment and high throughput data management facilities

• Senior Systems Administrator (ITS)

  • Jan 2008 - Aug 2010

  •Leading the Systems Management server team within the Microsoft Services Group•Co-ordinating the day-to-day operational tasks of the team including maintaining a roster of core operational tasks, meeting SLA levels and maintaining the quality of work•Managing projects for both external clients and internally•Providing IT expertise to clients and supplying solutions for their requirements•Configuring and procuring IT equipment for the group and organising quotes from third parties•Administering, Designing and Configuration of Windows Server Management Components, including SCOM, MOM, VMware Infrastructure, Sophos Anti-Virus Enterprise, WSUS and Commvault backup solutions.

• Systems Administrator (ITS)

  • Nov 2006 - Jan 2008

  •Designing, deploying and maintaining the ITS VMware ESX Infrastructure.•Systems administration and management of managed Microsoft servers. Tasks include system builds, applying patches, configuration, file management, security monitoring and trouble-shooting within a high availability environment•Administering and maintaining services and applications running on managed Microsoft servers for ITS and other clients. These services include Active Directory, VMware ESX Infrastructure, Citrix, File & Print, Web Hosting (IIS), Exchange, MS SQL, Backup (Legato Networker & Commvault) and patch management and deployment (WSUS & SMS).•Providing and coordinating design, development and deployment of Microsoft systems and infrastructure for ITS and clients.

• Computing Support Officer (ITS)

  • Apr 2005 - Nov 2006

  •Providing Tier 2 (phone/email) and Tier 3 (on site) support to diagnose and resolve hardware and software faults on networked and stand-alone personal computers, workstations, printers, and other computing equipment.•Installing and configuring personal computers, software and peripherals, including operating systems, networking software, general applications, network cards, storage devices and graphics adaptors.•Undertaking projects relating to the management, development or maintenance of computing equipment for clients in a team member role.



Invizage Technology

• Systems Engineer

  • May 2001 - Apr 2005

  •On-site troubleshooting, installation, configuration and maintenance of Microsoft Servers to external clients in small to medium enterprise•Installation and configuration of Microsoft Exchange 2000 and 2003, ISA Server•On-site computer support for home and business users on Windows 9X, ME, 2000,and XP operating systems•Installation, configuration and maintenance of Symantec Anti-virus Corporate Edition and Veritas Backup Exec•Sales and support of computer systems and hardware and software packages•Consistently achieved Client Satisfaction scores of 90% and higher