Experience

Central Oregon Radiology Associates

• United States
• Medical Practices
• 1 - 100 Employee

• IT Help Desk Analyst

  • Apr 2020 - Present

  Bend, Oregon, United States



Redhawk Network Security, LLC

• Service Desk Manager\Managed Security Services Supervisor

  • Feb 2018 - Mar 2020

  Bend, Oregon, United States

• Managed Security Services Supervisor

  • Mar 2017 - Feb 2018

  Bend, Oregon Area

• Network Security Engineer

  • Oct 2015 - Mar 2017

  Bend, Oregon Area Redhawk Network Security provides evolutionary information security services, utilizing the best information technology solutions and cybersecurity professionals in the Pacific Northwest. Redhawk works with organizations of all sizes to help develop security infrastructure and programs to secure their information, assets, and reputation. Redhawk's proven security program methodology and technology integration allows customers to build world-class security programs that include assessment and… Show more Redhawk Network Security provides evolutionary information security services, utilizing the best information technology solutions and cybersecurity professionals in the Pacific Northwest. Redhawk works with organizations of all sizes to help develop security infrastructure and programs to secure their information, assets, and reputation. Redhawk's proven security program methodology and technology integration allows customers to build world-class security programs that include assessment and compliance; managed security services; and networking engineering.



IBEX | Global

• Technical Support Team Supervisor

  • May 2014 - Oct 2015

  Bend, Oregon Area • Supervised a team of 16-20 technical support employees. • Addressed issues with resource access in a domain environment. • Tracked performance against estimates as well as reported project performance and labor analysis. • Implemented corrective action procedures and appropriate coaching when applicable.

• Assistant to IT Administrator

  • Feb 2013 - May 2014

  Bend, Oregon Area • Provide IT Support for off-site vendor specific call center with over 500 users and 400+ workstations • Assist IT Administrator with onsite hardware\software installation, configuration, setup and troubleshooting. • Troubleshoot network issues, including wireless, Ethernet, LAN and WAN, VoIP phones • Successfully implemented and completed numerous specialty IT projects



TRG CUSTOMER SOLUTIONS

• United States
• 1 - 100 Employee

• Help Desk Technician

  • May 2012 - May 2013

  Bend, Oregon Area • Provided prompt, reliable, and accurate technical support to customers via verbal communication and remote desktop software. • Maintained customer relationships through effective communication and timely response. • Diagnosed and isolated computer issues pertaining to hardware, software, or improper configuration. • Consult and implemented repair techniques, solutions, procedures, and upgrades. • Efficiently perform in a dynamic environment with multiple clients having a wide… Show more • Provided prompt, reliable, and accurate technical support to customers via verbal communication and remote desktop software. • Maintained customer relationships through effective communication and timely response. • Diagnosed and isolated computer issues pertaining to hardware, software, or improper configuration. • Consult and implemented repair techniques, solutions, procedures, and upgrades. • Efficiently perform in a dynamic environment with multiple clients having a wide range of needs. • Maintained customer database with frequent updates and documentation of all pertinent interactions. Show less