Experience

SCS Technologies

• United States
• Oil and Gas
• 1 - 100 Employee

• Information Technology Manager

  • Aug 2017 - Present

  A proficient and highly skilled information technology manager with a broad background in project management, IT Security, computer operations, Implementations, Network Administration, end-user support, troubleshooting and hardware/software. A mentor, able to drive productivity and motivate cross-functional teams. Improves processes to increase efficiencies. A dependable problem solver who seizes opportunities to improve existing operations to increase a business standing in the marketplace. A proficient and highly skilled information technology manager with a broad background in project management, IT Security, computer operations, Implementations, Network Administration, end-user support, troubleshooting and hardware/software. A mentor, able to drive productivity and motivate cross-functional teams. Improves processes to increase efficiencies. A dependable problem solver who seizes opportunities to improve existing operations to increase a business standing in the marketplace.



Concho

• United States
• Oil and Gas
• 300 - 400 Employee

• I.T. Support Analyst

  • Aug 2014 - Aug 2017

  Proficient customer service skills to take care of end-user support. Utilizing a ticket system called ServiceNow, we as a team were able to support over 900 employees and over 200 contractors. Complex skills to support both hardware and software on workstations. Project management skills was a must, to keep the processes flowing smoothly. Familiar with SOX compliancy and associated with change management processes. Proficient customer service skills to take care of end-user support. Utilizing a ticket system called ServiceNow, we as a team were able to support over 900 employees and over 200 contractors. Complex skills to support both hardware and software on workstations. Project management skills was a must, to keep the processes flowing smoothly. Familiar with SOX compliancy and associated with change management processes.



Alon USA

• United States
• Oil and Gas
• 100 - 200 Employee

• Sr. Site Support Specialist

  • Aug 2000 - Aug 2014

  Provide immediate end-user support to Alon users and business process teams on complex issues to facilitate the introduction, acceptance, integration and use of Alon USA and related systems. Perform basic hardware and application support, workflow integration and training, troubleshooting, and consulting on related applications. Respond to and monitor service requests, diagnose, troubleshoot and coordinate resolution of complex technical problems and information technology issues related to the network. Analyze complex situations in a refinery environment to resolve technical problems. Identify and coordinate new processes, system functionality, system changes and enhancements to support all information and meet business needs. Facilitate the installation and implementation of Alon USA software and hardware equipment between IT departments and the business process teams. Help develop processes to promote and communicate the integration of new or enhanced business solution into the business setting and help maintain its effectiveness. Coordinate leads and facilitates projects for application implementations to include testing, evaluating and documenting Big Spring Refinery department workflows. Show less