Experience

Novus Integration

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Customer Service Manager

  • Oct 2021 - Present

  Fleet, England, United Kingdom



BMSI

• United Kingdom
• Environmental Services
• 100 - 200 Employee

• London Support Manager

  • May 2021 - Oct 2021

  London Area, United Kingdom



Checkit

• United Kingdom
• Software Development
• 100 - 200 Employee

• Head Of Customer Support

  • Aug 2020 - May 2021

  Fleet, England, United Kingdom



Next Control Systems

• National Support Manager

  • Dec 2003 - Aug 2020

  Daily Management of a 24hour support operation which provides remote diagnostics and operational assistance for blue chip retail organisations and medical centres. Customers supported are located in the UK, Europe and US. Responsible for managing and growing through new sales and oppurtunities existing key account customers. Mangement of Medical Monitoring areas within the business this primarly involves new project management and ongoing yearly validation visits. This… Show more Daily Management of a 24hour support operation which provides remote diagnostics and operational assistance for blue chip retail organisations and medical centres. Customers supported are located in the UK, Europe and US. Responsible for managing and growing through new sales and oppurtunities existing key account customers. Mangement of Medical Monitoring areas within the business this primarly involves new project management and ongoing yearly validation visits. This ensures customers remain compilant with MHRA and other regularity bodies. Management of field service department who carry out yearly prevenative maintenance visits, small site upgrades and attend attend reactive breakdowns. Effective communication to other areas of the business to ensure that we are able to effectively relay information across the company.

• National Support Manager

  • 2003 - Aug 2020

  United Kingdom I am currently responsible for the management of the following areas of the company:- 24hour Critical Alarm Monitoring & Telephone Support Bureau. Field Service Maintenance Department. Tutela Monitoring Projects & Support. The turnover for the areas detailed above equates to £3m per year and involves 30 members of staff.

• Project Manager

  • Jun 1998 - Dec 2003

  Farnborough I was responsible for the management of BMS control projects between the values of £10K - £150K. I would produce the initial design and quotation, which was based on the design specification from the customer. Once work commenced I would manage the installation and commissioning of the project to ensure that everything was completed within budget and inline with the customers time scales. Upon completion I would undertake a formal handover with the customer to ensure the… Show more I was responsible for the management of BMS control projects between the values of £10K - £150K. I would produce the initial design and quotation, which was based on the design specification from the customer. Once work commenced I would manage the installation and commissioning of the project to ensure that everything was completed within budget and inline with the customers time scales. Upon completion I would undertake a formal handover with the customer to ensure the system operationed to their specification and to provide training for site personnel.