Sales Manager

• Nov 2021 - Present

Business Manager

• Jul 2016 - Nov 2021

Sales Manager

• Feb 2015 - Jul 2016

Align strategy for own dealership with organisational strategy and take action to create growth opportunities for the business. Ensure senior managers are equipped with the necessary tools to perform their job function and Oversee recruitment, induction and training of all new employees. Control all dealership expenses and ensure they are managed within budget levels. Develop a detailed understanding of all reports generated by the Hurst system, Automate & Fastrack, analyse… Show more Align strategy for own dealership with organisational strategy and take action to create growth opportunities for the business. Ensure senior managers are equipped with the necessary tools to perform their job function and Oversee recruitment, induction and training of all new employees. Control all dealership expenses and ensure they are managed within budget levels. Develop a detailed understanding of all reports generated by the Hurst system, Automate & Fastrack, analyse these reports and take the necessary action to correct unsatisfactory trends Consistently meet KPI targets and Customer Satisfaction Index measures. Ensure that effective relationships are maintained and developed with manufacturers, colleagues and customers by maintaining the smooth running of the dealership and meeting expectations. Oversee the development of operating policies and procedures to ensure the achievement of all tasks, including administrative functions and FCA compliance tests, in an accurate/ timely manner. Develop action plans to achieve my departments performance against budget, identify shortfalls and plan to address those shortfalls

Business Manager

• Dec 2012 - Feb 2015

•Understanding all aspects of financial and insurance product regulations to ensure accurate information is given when negotiating a sale •Naturally building rapport with customers quickly and easily and able to treat customers fairly •Monitoring finance and insurance performance against budget; identifying and addressing shortfalls •Assisting management in planning, forecasting trends, and revising plans for the dealership on an ongoing basis •Working with management to coach and… Show more •Understanding all aspects of financial and insurance product regulations to ensure accurate information is given when negotiating a sale •Naturally building rapport with customers quickly and easily and able to treat customers fairly •Monitoring finance and insurance performance against budget; identifying and addressing shortfalls •Assisting management in planning, forecasting trends, and revising plans for the dealership on an ongoing basis •Working with management to coach and develop the skills of the team to achieve business objectives. •Qualifying customer’s demands and needs so the most appropriate insurance products are recommended •Logging all activity to monitor performance, measure outcomes and provide regular feedback to the General Manager