IT Manager

• Jul 2023 - Present

Technology Consultant

• Mar 2021 - Present

Evolve Collective is a compellation of global consultants that work directly with startup and small companies to bring expertise to their business. I work directly with executives of startup companies (oil & gas) to provide technical and business knowledge for specific monitoring technology. I deliver customer relations and program/project management of products and services. Provide technical oversight of field installations and introduce new technology to the clients to increase production, management and revenue. Show less

Director - End User Computing & Facilities

• Aug 2017 - Oct 2020

EDF Energy NA provides a wide range of services including power and natural gas supply to customers across North America. As director, I lead a transformation of the IT & business relationship through cultural changes, improved services, communications and creative contributions. I directly managed end user support (service desk and desktop), implementing a proactive approach, inviting inquiries, and creating an improved personal (kiosk) experience for the end user. Through the utilization of existing and new technologies we facilitated improvements via process enhancements and automation. By working with the business and focusing internally, we were able to greatly improve the performance and image of the IT service teams. Utilizing multiple communication methods to the end users, we were able to improve security awareness, technology education and acceptance. I managed vendor services and contracts for procurement and facilities maintenance (HVAC, power, & physical security). Through technology and mobility, I created a business continuity process that succeeded in reducing recovery time for critical business teams. Major projects I managed were moving the corporate office into a new downtown facility and performing a desktop refresh with a Win 10 upgrade. Show less

Program Manager

• Jan 2007 - May 2017

Pomeroy is a managed workplace services provider delivering IT services and solutions. I filled several roles with Pomeroy as a Program Manager and as a Consultant. With Pomeroy, I became certified ITIL expert and used that methodology throughout my tenure. In the Program Manager role, I delivered infrastructure services to multiple Fortune 50 corporate accounts. These managed services included Data Center and CNOC management, Service Desk and Desktop Support. I worked directly with client executives to define expectations, report on SLAs and assigned projects, and deliver continuous service improvements. In each of the managed services, I built teams that successfully fulfilled the agreements and strived to always add value for the client. I managed the budgets, retained personnel, and developed the client relationships. As a consultant, I was able to fulfill multiple roles and manage many key projects. Projects I managed included business continuity, asset management, compliance initiatives, POS system and terminal refresh, change management, and many smaller projects. I became a CSI consultant (Continuous Service Improvement). In this role I would perform assessments on existing account to improve performance and increase the value of the services to the client. This allowed me to work directly with client executives and the business leaders to discover and implement enhancements between the client and the services delivered. I provided an internal performance analysis for Pomeroy that improved services and rectified concerns. Show less