Experience

SmartSign

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2022 - Present

  Manage large amounts of incoming phone calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Show less



CAMBRIDGE FLORAL DESIGNS LTD

• United Kingdom
• Retail Office Equipment

• Accounts Receivable Specialist

  • Jan 2021 - Nov 2021

  Maintaining the billing system Generating invoices and account statements Performing account reconciliations Maintaining accounts receivable files and records Producing monthly financial and management reports Investigating and resolving any irregularities or enquiries Assisting in general financial management and analysis. Maintaining the billing system Generating invoices and account statements Performing account reconciliations Maintaining accounts receivable files and records Producing monthly financial and management reports Investigating and resolving any irregularities or enquiries Assisting in general financial management and analysis.



Public Storage

• Real Estate
• 700 & Above Employee

• Relief Manager

  • Sep 2017 - Sep 2018