Experience

LegalShield/IDShield

• United States
• Legal Services
• 100 - 200 Employee

• Employee Benefits Specialist

  • Oct 2021 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Jul 2022 - Present



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Limited Healthcare Representative

  • Feb 2016 - Apr 2016



The Heritage Company

• Fundraising
• 100 - 200 Employee

• Customer Service Representative

  • May 2015 - Nov 2015



Vacation Tour & Travel Inc

• United States
• Consumer Services

• Telephone Service Representative

  • Apr 2015 - Nov 2015



Sykes

• Morrilton, Arkansas

• Customer Service Representative

  • Nov 2014 - Apr 2015



FIS - Fidelity Information Services

• little rock, arkansas

• Customer Service Representative

  • Sep 2013 - Nov 2014

  Manage customer accounts through credit cards, debit cards, pre-paid cards, and gift cards. Manage customer accounts through credit cards, debit cards, pre-paid cards, and gift cards.



Hewlett-Packard

• conway, ar

• Technical Solutions Representative III

  • Jul 2012 - Jul 2013

  Assisted customers with technical support questions which includes troubleshooting and the selling of products (printers, PC's, labtops, & software support) • Improved company Revenue Per Call (RPC) through effective and convincing communication with customers. • Excellent 1-year record of increasing quarterly rate of First Call Resolution (FCR), Customer Satisfaction (CSAT), and Customer Hardware Satisfaction of products (HWCSAT) on average 10-15%. • Decreased rate of escalated calls by 15-25% monthly in 2012 to present date. • Utilized effective negotiation strategies and listening skills to assist customers in resolution of products including offering extended warranties and upgrades on current or defective HP products. • Received WOW Award for demonstrating HP Values and overall customer service in March 2013 • Participated as an active member of the Fun Team Morale Committee utilizing contents and motivational activities to encourage employees to meet departmental goals. Show less



SubTeach USA

• Paragould, AR

• Substitute Teacher

  • Sep 2009 - May 2012

  Worked with student grade levels (Pre-K-12) to improve their knowledge of general school studies and developed strong working relationships with them. Worked with student grade levels (Pre-K-12) to improve their knowledge of general school studies and developed strong working relationships with them.



Papa John's Pizza

• Conway, AR

• Delivery Driver

  • Aug 2008 - Aug 2009

  Delivered pizzas around the city of Conway and assisted in operation of store. Delivered pizzas around the city of Conway and assisted in operation of store.



Pizza Hut

• Conway, AR

• Delivery Driver

  • Jun 2006 - Jun 2008

  Delivered pizzas around the city of Conway and assisted in operation of store. Delivered pizzas around the city of Conway and assisted in operation of store.



The Heritage Company

• Conway, AR

• Technical Quality Support Representative

  • May 2005 - May 2007

  Assisted customers with solutions and options in providing donations and pledges to their fundraising organizations by making outbound calls as a representative for non-profit fundraising agencies. Assisted customers with solutions and options in providing donations and pledges to their fundraising organizations by making outbound calls as a representative for non-profit fundraising agencies.



University of Central Arkansas

• Conway, AR

• Computer Lab Assistant

  • Jan 2003 - Dec 2006

  Trained and assisted students in computer technology, word processing, and programming languages for superior results on assignments, projects, and tests. Served as a Computer Lab Tutor for (K-12) After-School Programs. Trained and assisted students in computer technology, word processing, and programming languages for superior results on assignments, projects, and tests. Served as a Computer Lab Tutor for (K-12) After-School Programs.



Boys and Girls Clubs of America

• Conway, AR

• Counselor

  • Mar 2005 - Jul 2005

  Teached & counseled students in an after-school program, and coordinated games and activities in order to maintain a fun and educational environment. Teached & counseled students in an after-school program, and coordinated games and activities in order to maintain a fun and educational environment.