Darrel Bush
Senior Billing Analyst at Cenergy International Services- Claim this Profile
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Bio
Credentials
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Business Accounting
Job Training Institute
Experience
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Cenergy International Services
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United States
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Oil and Gas
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100 - 200 Employee
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Senior Billing Analyst
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Aug 2015 - Present
• Maintain client and customer information in People Soft.• Generate and analyze reports.• Audit information for accuracy before entering into People Soft.• Research and resolve assignment and time entry problems.• Create and build all records for vendor, customer, and contacts • Maintain client and customer information in People Soft.• Generate and analyze reports.• Audit information for accuracy before entering into People Soft.• Research and resolve assignment and time entry problems.• Create and build all records for vendor, customer, and contacts
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Total Safety
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United States
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Commercial and Industrial Equipment Rental
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700 & Above Employee
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Billing Specialist
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Apr 2014 - Aug 2015
• Match delivery documentation to invoices. Prepare customer invoices for assigned accounts using electronic billing system. Print, post, copy, mail, scan, and file per procedures. Prepare manual invoices for special projects.• Interface with operations and sales departments to resolve issues regarding billing discrepancies. Perform research, gathering supporting documentation to assist with resolution of customer billing discrepancies. Ensure accurate and timely communication to all involved parties.• Enter data to maintain and update databases and spreadsheets. Ensuring data integrity by verifying input and calculations.• Assist accounts receivable collections for assigned accounts.• Prepare standard periodic reports. Maintain organized computer and hard copy files for easy identification and retrieval.
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Billing Specialist
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Jun 2013 - Dec 2013
• Continuously monitored the billing system for completed service tickets, placing completed service tickets on bill to ensure timely and accurate invoice generation.• Researched and resolved inquiries regarding disputed invoices. Created credit memos for incorrectly billed invoices.• Responded to e-mail or telephone billing inquiries from service locations, including copying documentation and summarizing data on spreadsheets.• Supported customer requests for specialized billing services not accommodated systemically, preparing supplementary documentation as requested by customers to accompany invoices.• Maintain records of invoices, and supporting documents.• Assist Corporate Collections team in researching billing issues, including copying documentation and summarizing data on spreadsheets.
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DHL
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Germany
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Billing Analyst
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Jan 2012 - Apr 2013
• Review, and analyze open work queues to resolve customer inquiries regarding disputed invoices.• Support customer requests for special billing services not accommodated systemically.• Researches, validates, and processes customer and sales requests for adjustments, corrections, and refunds.• Researches unapplied payments, notifies customers, records responses, and processes refund/application requests.• Provides timely and accurate maintenance of the company's receivables subsequent to original invoicing.• Follow up with customers and internal personnel regarding billing issues, as needed.
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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Billing Analyst
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Aug 2010 - Jan 2012
• Ensured timely and accurate generation invoices.• Researched and resolved inquiries regarding disputed invoices.• Corrected inaccurate invoices: created request for credit memos, and re-billed invoices as necessary • Ensured timely and accurate generation invoices.• Researched and resolved inquiries regarding disputed invoices.• Corrected inaccurate invoices: created request for credit memos, and re-billed invoices as necessary
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Constellation
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United States
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Utilities
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700 & Above Employee
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Billing Analyst
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Feb 2008 - Feb 2009
• Reviewed, analyzed and resolved open work queues to enable accurate and timely invoicing of customers.• Provided customer level support by researching and responding to customer inquiries.• Reviewed, analyzed, and resolved un-billed cycles, including working with other functional groups as needed.• Ensured that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed.• Prepared invoices and record transactions. • Reviewed, analyzed and resolved open work queues to enable accurate and timely invoicing of customers.• Provided customer level support by researching and responding to customer inquiries.• Reviewed, analyzed, and resolved un-billed cycles, including working with other functional groups as needed.• Ensured that all Sarbanes-Oxley (“SOX”) Key Controls and other company policies are followed.• Prepared invoices and record transactions.
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IKON Office Solutions
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Retail Office Equipment
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700 & Above Employee
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Billing Analyst
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Jul 2005 - Feb 2008
• Entered maintenance/contract data into billing system as sold by sales professional. Specifically handled more complex contract billings (i.e., multi-machine, multi-metered, lease flex accounts).• Researched and resolved inquiries regarding disputed invoices.• Corrected incorrect meter/base billings as identified by CPC Analyst, requesting credit memos for any erroneous or changed billing. • Created and maintained contract records and billings. Responsible for maintaining all paperwork in customer files.• Created additional reporting/spreadsheets as requested by customer and supervisor.• Answered incoming calls from internal or external customers regarding questions or invoicing/options, proactively resolving outstanding issues.
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Reliant Energy
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United States
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Utilities
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500 - 600 Employee
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Team Lead
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Apr 2002 - Jul 2005
• Effectively resolved escalated customer care issues when supervisory/executive representation was requested.• Applied company policies and practices relative to customer financial profiles; negotiating deposits, credit extensions, and deferred payment plans.• Acted as subject matter expert on deregulated retail electricity; able to recommend best practices associated with ERCOT/EDI transactions, TDSP transactions, PUC regulations, and energy consumption.
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Customer Service Representative
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Nov 2001 - Apr 2002
• Answered inbound calls, and delivered outbound calls providing exceptional customer service designed to heighten customer satisfaction, and retention; assisting customers with establishing electricity accounts, transferring service, disconnecting service, and general billing questions.
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Education
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University of Louisiana Monroe
Bachelor's degree, Communication and Media Studies -
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University of Louisiana at Monroe
Bachelor of Arts (B.A.)
Community
