Office Administrator

• Feb 2020 - Present

Administrative Assistant

• Jul 2018 - Present

Administrative Assistant, The Catholic University of America/Columbus Law School 07/2018-PresentProvide optimum support to the law school’s Experiential Curriculum Director, Office of Career and Professional Development Director, as well as the law school’s student body in a wide array of roles.• Serve as the primary point of contact for all students who are enrolled in any internships and/or externships as it pertains to their associated grades and required… Administrative Assistant, The Catholic University of America/Columbus Law School 07/2018-PresentProvide optimum support to the law school’s Experiential Curriculum Director, Office of Career and Professional Development Director, as well as the law school’s student body in a wide array of roles.• Serve as the primary point of contact for all students who are enrolled in any internships and/or externships as it pertains to their associated grades and required projects/logs.• Coordinate with the law school’s scheduler to ensure that the students are enrolled in their proper classes.• Work as the primary liaison between the Experiential Curriculum department and the OCPD office, to include all Pro-Bono activities (of which, I act as the Pro Bono Support Coordinator).• Serve as the lead coordinator in the school’s two biggest law school events: Community Service Day and the Externship Fair.• Provide exemplary support to the Columbus Community Legal Support (CCLS) team and their associated clients.• Establish, maintain, and update all law school student’s academic files, to include all mid-term and final evaluations.• Facilitate the conversion to electronic files from paper sources as it pertains to student, faculty, and staff documents. Show more Show less

Assistant Store Manager

• Aug 2011 - Jul 2018

Assistant Manager, FedEx/Kinko’s, Alexandria, VA 08/2011-06/2018Provided exemplary customer service to the general public, as well as managed an excellent team in completing a wide array of tasks and assignments.● Handled daily closing of the store, to include reconciliation of all financial transactions and daily deposits to the bank.● Maintained weekly supply order.● Supervised 10 employees.● Implemented new company policies/procedures as handed down by our District… Assistant Manager, FedEx/Kinko’s, Alexandria, VA 08/2011-06/2018Provided exemplary customer service to the general public, as well as managed an excellent team in completing a wide array of tasks and assignments.● Handled daily closing of the store, to include reconciliation of all financial transactions and daily deposits to the bank.● Maintained weekly supply order.● Supervised 10 employees.● Implemented new company policies/procedures as handed down by our District Manager.● Ensured peak performance in all areas of our store to meet monthly/yearly fiscal goals.● Served as liaison for all our outside vendors. Show more Show less

Executive Assistant

• Aug 2011 - May 2012

Assisted in multiple areas dealing with the daily operations of the facility, which served our patient population.• Supported and maintained the schedules for 3 primary care physicians.• Created and populated the schedules for up to 12 monthly client clinics and monthly physician/nutritional round.• Took minutes for monthly physician meetings.• Established a rapport with our patient population and resident medical assistants.• Maintained weekly Kronos report for Health… Assisted in multiple areas dealing with the daily operations of the facility, which served our patient population.• Supported and maintained the schedules for 3 primary care physicians.• Created and populated the schedules for up to 12 monthly client clinics and monthly physician/nutritional round.• Took minutes for monthly physician meetings.• Established a rapport with our patient population and resident medical assistants.• Maintained weekly Kronos report for Health Service/OT/PT/Dental departments.• Primary liaison between training center and INOVA hospitals.• Created and updated all client profiles, to include insurance, labs, hospital reports and clinical reports.• Managed and updated all physicians credentialing.• Served as Health Service departmental lead.• Handled all incoming/outgoing correspondence.• Maintained all outside physician contracts.• Supported all outside vendor seminars.• Scheduled all client medical/dental appointments.• Processed all physician orders.• Handled all departmental supply orders. Show more Show less

Operations Manager

• Apr 2009 - May 2011

Provided peak service in multiple facet of the company, ensuring Operations ran at an optimum level of performance.• Administered and ensured peak performance of vital areas of operations, which included Billing, Quality Assurance, Credentialing, Accounts Payable/Receivable, Scheduling, IT, and Customer Service.• Managed the overall quality and proficiency of all office/branch locations.• Maintained and guaranteed the ideology and values of our health care practice.• Worked… Provided peak service in multiple facet of the company, ensuring Operations ran at an optimum level of performance.• Administered and ensured peak performance of vital areas of operations, which included Billing, Quality Assurance, Credentialing, Accounts Payable/Receivable, Scheduling, IT, and Customer Service.• Managed the overall quality and proficiency of all office/branch locations.• Maintained and guaranteed the ideology and values of our health care practice.• Worked closely with the President of the company to assist with the identification and acquisition of quality health care physicians and professionals, in any given specialty.• Established and solidified all existing contracts with outside vendors, medical suppliers, and partner organizations that house our temporary physicians.• Created and maintained fundamental databases, for the purposes of tracking employee performance and key company trends.• Responsible for tracking and ensuring current status of all physician documentation and licensing.• Updated and/or established billing compatibilities with all major insurance carriers.• Organized and led key weekly and monthly financial/performance meetings.• Key Accomplishmentso Successfully added six additional physician contracts to the health practice.o Dramatically reduced “no show” rate from 30% to less than 20%.o Successfully implemented several policies and procedures that have attributed to a boost in employee morale and productivity.o Effectively increased acceptance rate for all insurance claims by 15%.o Successfully garnered a partnership with Bank of America for payroll processing Show more Show less

IT Coordinator

• Apr 2008 - May 2009

Severed as a key component to the IT department by serving over 5 locations, giving key support to our clientele.• Created and maintained various fiscal and patient related databases.• Managed data for import and export of medical information for various hospitals.• Served as technical support to our Business office as well as our various sub-sites.• Effectively improved hospital conversion rate from 75% efficiency to 90% in the span of a year.• Served as IT Liaison to seven… Severed as a key component to the IT department by serving over 5 locations, giving key support to our clientele.• Created and maintained various fiscal and patient related databases.• Managed data for import and export of medical information for various hospitals.• Served as technical support to our Business office as well as our various sub-sites.• Effectively improved hospital conversion rate from 75% efficiency to 90% in the span of a year.• Served as IT Liaison to seven local FRC affiliated hospitals, including email and helpdesk support• Created, maintained, and archived various daily reports. Show more Show less

Database Manager

• Apr 2002 - Apr 2008

Hard work and dedication allowed me to excel within the company, moving from an Office Assistant to Database Manager.• Responsible for maintenance and reporting of several databases, including but not limited to revenue tracking, physician information and business office support.• Served as technical support to the local IT Department.• Worked directly under the Reimbursement Operations President on special projects.• Worked closely with Accounting Department in maintaining and… Hard work and dedication allowed me to excel within the company, moving from an Office Assistant to Database Manager.• Responsible for maintenance and reporting of several databases, including but not limited to revenue tracking, physician information and business office support.• Served as technical support to the local IT Department.• Worked directly under the Reimbursement Operations President on special projects.• Worked closely with Accounting Department in maintaining and creating several fiscal reports.• Responsible for exporting and data manipulation of various reports with respect to patient and physician medical records.• Served as Reimbursement Operations representative for various company conferences/activities.• Successfully integrated and maintained up to 15 daily analysis reports.• Successfully maintained all HCFA, Workers Compensation, Explanation of Benefits (EOBs), Referrals, and other insurance forms.• Provided technical support and served as lead for maintenance and support of all billing programs and processes, including such as creating/sending reports to outside vendors.• Responsible for updating all patient billing information• Served as lead in the processing of all credit card payments and logging such data.• Managed oversight of company-wide file room, including creating, updating and organizing various reports/batches/insurance information.• Responsible for accuracy of vital patient data, for four hospital sites, into our billing system (Vital Works and MDIV).• Created and maintained key spreadsheets and flow charts that reflect financial trends, critical to departmental goals and company success.• Created and demonstrated various presentations and proposals to the Reimbursement Operations Manager. Show more Show less