Experience

Gibtelecom

• Gibraltar
• Telecommunications
• 1 - 100 Employee

• International Roaming Coordinator

  • Mar 2017 - Present

• Customer Services Rep

  • Jun 2013 - Present

  Taken a step backwards to take up an opportunity to work for a very professional company with an excellent reputation. First impression is excellent. Looking to impress my new employer and work back up the ladder. Missing not using my management skills and helping with the day to day running of a department.



William Hill

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Customer Services Shift Manager

  • 2012 - Jun 2013

  Responsible for a team of agents, maximising Customer Service standards and performance. Staff welfare, discipline procedures and probations. Responsible for a team of agents, maximising Customer Service standards and performance. Staff welfare, discipline procedures and probations.



Humberside Police

• Command Centre/Customer Services Team Leader

  • 1991 - 2012

  Head of a team of around 30-40 agents, ensuring emergency and non emergency calls were answered within KPIs and handled professionally and correctly. The lead in introducing a team of Team Leaders to the Police Command Centre. Involved in e-learning and 121 training. Head of a team of around 30-40 agents, ensuring emergency and non emergency calls were answered within KPIs and handled professionally and correctly. The lead in introducing a team of Team Leaders to the Police Command Centre. Involved in e-learning and 121 training.



Humberside Ambulance Service

• Control Room Operator

  • 1990 - 1991



Royal Air Force (RAF)

• Armed Forces
• 700 & Above Employee

• Telecommunications Operator

  • 1984 - 1990