Information Technology Instructor

• Dec 2017 - Present

Information Technology Internship Program

• May 2017 - Present

• Learn and develop skills in information technology to include computer hardware, operating system, networking, programming, cybersecurity, database administration, web design and development.• Develop skill to communicate with IT professional and customers in a corporate environment.• Perform maintenance and upkeep of the organizations website (design and content).• Build and refurbish desktop and laptop computers for donation to local schools and community centers.• Assist with the design and implementation of networked computer labs at community partner sites• Provide PC maintenance and repair services to partner sites. Show less

IT Support Specialist

• Dec 2017 - Mar 2023

Communications Technician

• Jul 2017 - Dec 2017

• Explanation and installation of XFINITY products and services. • Troubleshoot and/or replace reported issues with physical products and cables (RG-6,RG- 11,RG-59, Twisted Pair). • Ensure appropriate frequencies are maintained for the best quality of services. • Configure wireless gateway for customer’s residence and/or commercial building. • Inform and assist with configuration of customer’s network (LAN/WAN, SSID, password, personal settings). • Assist customer with personal device connection to network (LAN) and internet (WAN). • Inform customer about private/public IP addresses. • Educate customer about internet speed and how to monitor. • Assist customer with knowledge and deployment of Norton Antivirus software and spyware services. Show less

Client Support Specialist

• Feb 2017 - Mar 2017

• Provided prompt and efficient support for HR clients for one of the fastest growing, cloud- based, compliance platforms. • Customer software experience improvements through user feedback and recommendations. • Supported providers and user experience platforms to enable over 17,000 business clients to administer benefits more accurately and efficiently. • Evaluated and resolved client issues; documented trends and feedback. • Helped maintain cyber security and protected confidential data held by the company against cyber threats. Show less

School Liaison

• Feb 2015 - Feb 2017

•Provides daily monitoring of educational progress of adolescents in off-campus school settings.•Provides individual behavior coaching of adolescents placed in out of home care within the educational setting.•Advocates for educational needs of adolescents within the educational setting.•Assists with on campus classroom instruction to adolescents in residential care consistent with special education needs including learning disabilities and serve emotional disturbance, as needed.•Assists in gathering information and developing educational plans and individual educational goals for students, monitors progress, and advises inter-disciplinary team concerning interventions.•Provides after-school tutoring for residents placed in out of home care. •Assists in the planning and implementation of summer educational enrichment activities.•Attends Individual Educational Plan (IEP) meetings and other educational planning meetings as needed. •Assists in the design and implements behavior plans for individual students in classroom and coordinates plans with cottage staff.•Assists in planning to create successful transition for students who into public school settings. Show less

Youth Counselor

• Aug 2014 - Feb 2015

Responsible for providing supervision of the residential care of adolescents and line staff in accordance with program guidelines and expectations. This Youth Counselor has additional responsibilities of ensuring that therapeutic recreational activities are created for GAP. This counselor will also assist in vehicle maintenance.

Group Leader

• Jun 2014 - Jul 2014

A direct-care staff member of an assigned living unit. Primarily responsible for the supervision, mentoring, training and evaluation of Coach Counselors and overseeing the supervision of students to ensure the Rite of Passage normative peer culture program is consistently implemented. Group Leaders report to the Unit Manager, Site Director of Group Living and the Site Program Director and supervise the Coach Counselors and students in the assigned living unit.

Coach Counselor

• Feb 2014 - Jun 2014

Works as a direct-care staff member of an assigned living unit. Primarily responsible for the supervision and mentoring of students to ensure the Rite of Passage normative peer culture program is consistently implemented. Depending on location, Coach Counselors report to Group Leaders, Unit Managers, Shift Supervisor and/or Program Director or Manager.

Logistics

• Sep 2008 - Mar 2014

• Answered phone calls and guest store related questions • Replenished items in shortage areas and made sure designated department was neat and orderly • Managed adhoc projects regularly under tight deadlines • Answered phone calls and guest store related questions • Replenished items in shortage areas and made sure designated department was neat and orderly • Managed adhoc projects regularly under tight deadlines

Computer Sercives Support

• Jan 2008 - Jul 2008

•Responded to calls for technical outages in buildings throughout the campus •Utilized and serviced campus printers, copiers, and desktop station computers •Organized and documented work related information using Microsoft Word and Excel •Responded to calls for technical outages in buildings throughout the campus •Utilized and serviced campus printers, copiers, and desktop station computers •Organized and documented work related information using Microsoft Word and Excel