Experience

California Coast Credit Union

• United States
• Banking
• 300 - 400 Employee

• Member Services Specialist III

  • Apr 2023 - Present



iTHINK Financial

• United States
• Banking
• 100 - 200 Employee

• Loan funder

  • Apr 2022 - Apr 2023



Rent Recovery Solutions, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Collections Specialist

  • Jan 2020 - May 2022



Sequium Asset Solutions, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Debt Collector

  • Apr 2019 - Sep 2019

  • Keep tracking outstanding debts • Plan course of action to recover owed money • Locate and contact debtors • Negotiate payoff deadlines and payment plans • Handle customers' questions or complaints • Identify gaps in the system and recommend solutions • Build trust with debtors • Update account status and database regularly • Comply with requirements when legal action is unavoidable • Keep tracking outstanding debts • Plan course of action to recover owed money • Locate and contact debtors • Negotiate payoff deadlines and payment plans • Handle customers' questions or complaints • Identify gaps in the system and recommend solutions • Build trust with debtors • Update account status and database regularly • Comply with requirements when legal action is unavoidable



The Echelon Group

• Real Estate
• 1 - 100 Employee

• Home Mortgage Consultant

  • Nov 2018 - Mar 2019

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to… Show more • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Show less • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to… Show more • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Show less



Penney

• uas

• Customer Service Representative

  • Oct 2018 - Jan 2019

  Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Enforce safety, health, and security rules. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Greet customers entering establishments. Assist customers by providing information and resolving their complaints. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Enforce safety, health, and security rules. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Greet customers entering establishments. Assist customers by providing information and resolving their complaints.



Salk Institute for Biological Studies

• United States
• Research Services
• 700 & Above Employee

• Lab Assistant

  • Jan 2014 - Aug 2018

  Glassware technicians work mainly in laboratories, pharmaceutical companies and universities to clean, maintain, and sterilize all glassware used for scientific and commercial purposes. I operate industrial glassware washers, sterilizers and heat sterilization ovens to ensure that all glassware used is free of contamination. I also ensure that glassware is stored and inventoried properly and that each unit is available for use on demand. Glassware technicians work mainly in laboratories, pharmaceutical companies and universities to clean, maintain, and sterilize all glassware used for scientific and commercial purposes. I operate industrial glassware washers, sterilizers and heat sterilization ovens to ensure that all glassware used is free of contamination. I also ensure that glassware is stored and inventoried properly and that each unit is available for use on demand.