Loss Mitigation Specialist

• Aug 2021 - Present

Field Property Inspector

• Apr 2019 - Present

Document findings with reports and correspondence, view property and note condition of property by photos, and making notation of what is seen and conditions. Filling out needed documents and submit forms to company to be provided to various agencies. Meeting regular deadlines on each job. Document findings with reports and correspondence, view property and note condition of property by photos, and making notation of what is seen and conditions. Filling out needed documents and submit forms to company to be provided to various agencies. Meeting regular deadlines on each job.

Assistant Store Manager

• Jun 2016 - Nov 2019

Ensure customer service top priority, oversaw employee work and maintained productive work atmosphere making sure managers handling employees work flow appropriately. Assist in scheduling shifts, interviewing, hiring, training employees, Data entry, 10 key, daily deposits, Assessed, optimized and elevated operations to target current and expected demands. Ensure customer service top priority, oversaw employee work and maintained productive work atmosphere making sure managers handling employees work flow appropriately. Assist in scheduling shifts, interviewing, hiring, training employees, Data entry, 10 key, daily deposits, Assessed, optimized and elevated operations to target current and expected demands.

Shipping/Customer Service

• Nov 2014 - Feb 2015

Setup various shipping bills of lading, entered customer invoices into quickbooks company billing systems, followed up on shipping and locations of product reset shipping details, handled escalated customer issues and resolved various customer issues related to product, billing, shipping. Setup various shipping bills of lading, entered customer invoices into quickbooks company billing systems, followed up on shipping and locations of product reset shipping details, handled escalated customer issues and resolved various customer issues related to product, billing, shipping.

Loss Mitigation Specialist II

• Jan 2003 - Sep 2014

Daily inbound/outbound calling to customers, insurance, dealerships, fiance companies, police departments, attorney's, private and public impound yards, garages, shops, etc.. Customer resolution in resolving outstanding balances through educating customers on credit and current status of loans and processes. provide team with daily stats on team progress and building structure to make team work on all accounts set for day to be resolved. managed portfolio to control overall mix of accounts and exposures to resolve, verified and gather customer information to resolve accounts. Show less