Darlene Minea

Deputy Operations Manager at IntelliDyne, LLC
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us****@****om
(386) 825-5501

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Robert Rahal, FACHE

I had the pleasure of working with Darlene in our Business Operations Division. She was very professional, knowledgeable, and extremely customer friendly and a true team player. She fit in to team operations very well and was able to solve IT issues within the entire organization very well. She was a valuable asset to the TRICARE Regional Office South team.

Chris Tomlinson

Darlene is an extremely dedicated contributor and a valued leader among our team. She manages one of our higher volume sites and with little supervision needed. She is reliable and hardworking and it was the utmost pleasure to have her as part of my team. I highly recommend Darlene for any management position as she knows how to lead and and more importantly to keep her people engaged.

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Credentials

  • Inclusive and Ethical Leadership Certificate
    USF Corporate Training and Professional Education
    Dec, 2021
    - Nov, 2024
  • IT Service Desk: Customer Service Fundamentals
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • ITIL Foundation Level v4
    AXELOS Global Best Practice
    Jan, 2021
    - Nov, 2024
  • ITIL® Foundation 4 First Look
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Learning ITIL®
    LinkedIn
    Dec, 2020
    - Nov, 2024
  • Leadership Fundamentals
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • CompTIA IT Operations Specialist
    CompTIA
    Dec, 2017
    - Nov, 2024
  • CompTIA Secure Infrastructure Specialist
    CompTIA
    Dec, 2017
    - Nov, 2024
  • ITIL v3 Foundations
    AXELOS Global Best Practice
    Apr, 2013
    - Nov, 2024
  • CompTIA Project+
    CompTIA
    Mar, 2009
    - Nov, 2024
  • CIWv5 Site Designer
    CIW
    Jul, 2008
    - Nov, 2024
  • Certified Associate in Project Management (CAPM)
    Project Management Institute
    Jan, 2019
    - Nov, 2024
  • CompTIA A+ ce
    CompTIA
    May, 2017
    - Nov, 2024
  • CompTIA Network* ce
    CompTIA
    May, 2017
    - Nov, 2024
  • CompTIA Security+ ce
    CompTIA
    May, 2017
    - Nov, 2024

Experience

  • IntelliDyne, LLC
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Deputy Operations Manager
      • Aug 2021 - Present

      In this role, I am responsible for technical management of Systems Administrators, Storage SAN Administrators, Network Engineers, and Database Engineers. I assist with keeping track of projects and day-to-day operations, as well as identifying potential areas of improvement. I coordinate the day-to-day operations and provide recommendation to staff on operations, policies, and procedures. It is my job to ensure all activities and assignments are completed in a high-quality, on time manner. I engage regularly with project managers on milestones, roles and responsibilities, time management, and stakeholder engagement. Using a holistic approach, I assist the Operations Manager to design, develop, evaluate and modify end-to-end systems and systems-oriented products through their entire life cycle.I focus on employee development/growth and team building, engaging with the leads of each engineering group regularly and ensuring all Ops teams are supported, encouraged and motivated to perform their roles at a continually high level. I serve as a customer liaison as well as support for business development activities, regularly engaging with our clients to understand and shape requirements. I assist the Ops Manager to translate high level product development strategies into system requirement specifications, and work with multi-discipline engineering teams to develop lower level detailed and implementation requirements. I participate in design reviews of components (hardware and software) to ensure applicability to the current system and traceability of requirements through compliance verification and validation. Though the role of “Site Lead” no longer exists, I still work with our senior ITD representative in San Antonio to perform the duties as listed under “Deputy Site Lead” as needed, as well as serving our DHA clients as a Trustede Agent.

    • Deputy Site Lead
      • Oct 2018 - Aug 2021

      The focus of this position is to build and encourage collaborative, engaged teams across all our sites not only here in San Antonio, but nationwide throughout all of our contract locations. Not only am I responsible for daily operations oversight in the absence or at the direction of our Site Lead, but I also work to identify and provide opportunities for team building, community engagement through volunteerism, provide mentorship and guidance to junior team members, and keep my team motivated, supported, and informed. I act as a POC with our government and contractor clients, serve as a resource for our team members, advise and consult where warranted, and lead with a mindset and desire of service to others. I also serve as a DHA Trusted Agent, processing alternative tokens and resetting PINs using ATIMS.

    • Deskside Support Lead - DHA San Antonio
      • Dec 2015 - Aug 2021

      As a Lead, I manage two teams of Deskside Support Technicians and coordinate efforts to streamline processes and procedures between the Tier 1 EUS Call Center and the San Antonio based Tier 2 teams. I help ensure the Intellidyne way of client driven customer focused IT support is standardized across the Defense Health Agency Enterprise. I am also required to create and standardize documentation of technical support best practices, and continually update the knowledge base the Deskside teams each maintain. The end state goal, is of establishing a general knowledge repository all the DHA teams can reference while troubleshooting their respective issues. This is in addition to the general Tier II responsibilities I hold, which include support for all government furnished equipment provided by the Defense Health Agency as well as support for (or coordination with other teams to support) the various websites, software programs, and video teleconferencing systems in use by multiple organizations within DHA. I also work with imaging, updating, and mitigation of security and OS vulnerabilities through the use of SCCM and ACAS.

    • Deskside Support Technician for Tricare Regional Office - South
      • Jul 2013 - Dec 2015

      •Interfaces with client daily.•Represents IntelliDyne and its interests in all client engagements.•Supports the development of additional IntelliDyne business.•Addresses and corrects any hardware, software, or network connection issues.•Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.•Supports Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio, and other software in the production environment.•Resolves problems through customer education, training, and direct assistance.•Ensures backup, recovery, and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.•Responds to and corrects formatting for printing and all other peripheral issues as they arise.•Provides phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, Active Directory, standard desktop images and applications, COTS and GOTS applications.•Serves as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, password reset, and printer problems.

  • The Experts, Inc.
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Administrative Technician
      • Apr 2013 - Jun 2013

      I was part of the contract transition team responsible for overall personal computer activity within the DoDDS-E environment. I established and implemented PC policies, procedures and standards, and ensured their conformance with information systems goals and procedures. I also studied and projected PC resource requirements including personnel, software, equipment and facilities, and provided recommendations to management as requested. I was also subject to maintaining currency in new developments and technology, as well as providing for the training of department staff and end users as needed. Ensuring that security procedures are implemented and enforced was also within the scope of my daily responsibilities. I provided leadership in the effective use of internal data processing, automated office systems and data communications. When needed, I also managed LAN services and also maintained or repaired all local equipment needed for continued classroom/school productivity. I also served as backup Lead Technician when lead tech support was absent or on vacation, and provided coverage to three other area schools when their assigned technician was away or the post was vacant.

  • CSC
    • United States
    • Information Technology & Services
    • 700 & Above Employee
    • Technical Support Technician for DoDDS-Europe contract
      • Oct 2010 - Apr 2013

      I was responsible for the installation, maintenance, troubleshooting and repair of approximately 450 workstations and laptops utilized by the student body, teachers and administration of Patch Elementary School. I also supported the school's peripheral equipment (scanners, MFP's, SmartBoards, projectors, etc.). I provided local and remote software installation, as well as support and troubleshooting for all DoDDS-E approved software. I also managed LAN services within my building, and provided maintainence or repair of all local equipment needed for continued classroom/school productivity. I also served as backup Lead Technician when lead tech support was absent or on vacation, and provided coverage to three other area schools when their assigned technician was away or the post was vacant. During this time, I achieved DoD 8570.1 IAT Level II compliancy.

  • 1st of the 50th Infantry Battalion
    • Ft. Benning, GA
    • Family Readiness Group Senior Advisor
      • Jun 2008 - Feb 2010

      Conducted monthly FRG planning and budgeting meetings (with Battalion Commander, Private Organization officers and Company level FRG coordinators), and the planning and scheduling of 1/50 FRG activities, to include yearly formal event and family day activities. Compiled and disseminated pertinent post and battalion information to Company level FRG coordinators via email and through on post meetings with garrison staff. Compiled company level information for report to the battalion commander. Maintained FRG event budget records, in conjunction with assigned active duty staff accountant and private organization personnel. Maintained FRG standard operating procedure binder and documents. Established 1st of the 50th Infantry Battalion website, in accordance with Department of the Army directives. Coordinated and trained volunteers for family day and graduation t-shirt sales during each company's training cycles, as well as for major battalion events. Successfully completed AFTB Level I and II training, as well as FRG Leadership training.

  • Knights of Columbus
    • United States
    • Financial Services
    • 700 & Above Employee
    • IT Consultant / Office Administrator for Carl Arnold
      • Jan 2005 - Nov 2007

      Installation and management of office wireless network. Software and driver installation/un-installation and updates. Installation of hardware and peripherals, and upgrades of hardware and software as needed. Provided Tier 1 troubleshooting of software and hardware issues, as they arose. Advised Mr. Arnold on proper usage and maintenance of his home office network. Advised Mr. Arnold on correct email procedures per KofC guidance. Advised Mr. Arnold on proper usage of KofC, insurance industry, and standard commercial office software. Provided basic maintenance of Mr. Arnold’s laptops as well as his desktop PC, his printer and his scanner/copier. Served as point of contact for Mr. Arnold during helpdesk calls to Knights of Columbus tech support, to ensure tech suggestions for repairs and/or system modifications went smoothly and accurately. Ensured that regular anti-virus and anti-spyware software updates were performed. Handled all Mr. Arnold’s office correspondence, ordered supplies, assembled new client information packets, filed client documentation per KofC guidelines, and ran KofC database reports as requested by Mr. Arnold in preparation for client appointments.

  • Surgical Center at Premier
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Medical Records Coordinator/ Insurance Collector
      • Feb 2003 - Dec 2003

      Created, maintained, and filed all medical records for the Surgical Center. In depth use of medical terminology and knowledge of typical outpatient surgical procedures in order to audit all Surgical Center medical records for completeness, compliance with HIPPA regulations, and standard medical record best practices per HealthSouth and industry guidelines. Worked with patients, outside medical providers and insurance companies to furnish requested medical record copies within HIPPA and HealthSouth regulations. Edited and created new medical record forms as requested. Reorganized records room to allow for expansion of maintained files and implemented off-site storage capability in compliance with HIPPA regulations. Trained designated center employees to maintain and audit medical records in accordance with Surgical Center at Premier/HealthSouth policies and procedures. Promoted to Insurance Collector in August, 2003. Split work time between Insurance Collection position and Medical Records Coordinator until records position filled. Contacted insurance companies to verify benefits and track unpaid accounts. Followed up with research via telephone, fax, Surgical Center database and email to get delinquent accounts paid.

  • US Army
    • Winn Army Community Hospital, Fort Stewart, Georgia
    • Medical Records Technician, Outpatient Records, Patient Administration Division
      • Jun 1999 - Feb 2001

      Basic knowledge of medical terminology; Basic knowledge of disease processes and human anatomy; Basic knowledge of medical record/health information guidelines, techniques, and procedures; Knowledge of the medical and legal significance of medical records. This also includes the ability to apply knowledge of medical terminology, human anatomy/pathophysiology, and disease processes sufficient to appropriately file, locate, and disclose health information; Ability to correctly apply a practical knowledge of laws and regulations related to the confidentiality of health information and the release of information from medical records; Knowledge of the internal organization of medical records and medical record references and procedures as appropriate to the position and the ability to use health information software appropriate to the position, such as the electronic patient record, record tracking systems, chart deficiency systems, coding and abstracting systems, release of information systems, document scanning technology, electronic spreadsheets, transcription systems, encoder products, electronic encounter forms, database software, etc.

Education

  • Western Governors University
    Bachelor's of Science, Information Technology
    2016 - 2017
  • Canterbury Career School
    certification, Medical Administrative/Executive Assistant and Medical Secretary
    1992 - 1993

Community

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