Experience

Government Jobs

• India
• E-Learning Providers
• 100 - 200 Employee

• Quality Review Specialist

  • Aug 2008 - Present

  Florida, United States Recent graduate of Florida State University with a BS in Social Science and a Certificate in Emergency Management for FEMA. As an Authorization Quality Review Specialist AQRS), directly manage the nation’s Compensation and Pension Service Quality Program for the Veterans Benefits Administration. Conducts quality reviews on initial development, supplemental development, awards, and authorizations, and administers grades on randomly selected claims processed by Veterans Service Representatives… Show more Recent graduate of Florida State University with a BS in Social Science and a Certificate in Emergency Management for FEMA. As an Authorization Quality Review Specialist AQRS), directly manage the nation’s Compensation and Pension Service Quality Program for the Veterans Benefits Administration. Conducts quality reviews on initial development, supplemental development, awards, and authorizations, and administers grades on randomly selected claims processed by Veterans Service Representatives (VSRs) throughout the nation. Reviews locally processed claims via In-Process Reviews (IPRs) and provides detailed feedback and corrective action to the employees as a non-punitive developmental opportunity. Uses research and analytical skills by conducting independent reviews and analysis of newly issued claims processing guidance and voices thoughtful guidance and interpretations in team huddles and focused chats. Utilize Microsoft Excel to compile claims processing errors, identified trends, created pivot tables highlighting key data sets, and provides monthly feedback to both employees and management. • Gathers information from rating decisions such as retired pay amounts, early effective dates, and compensation percentages • Completes monthly audits to provide sufficient details that clearly express the desired outcomes to CO • Provide concise information that can be tested and traced to the stakeholder (CO) • Utilize strategic thinking by planning for unforeseen obstacles while alternating between VA systems to extract required data for the National Nehmer Project when VBMS is down • Displays organizational awareness by performing additional duties that include training and mentoring VSRs, and working on court-mandated group projects with outcomes that are reported to the Veterans Affairs Central Office Show less



Habif, Arogeti & Wynne, LLP

• United States
• Accounting

• Executive Administrative Assistant & Billing Specialist

  • Jul 2007 - Jul 2008

  Atlanta, Georgia, United States • Provided executive-level support to firm partners, senior accountants & auditors. • Maintained partners' and senior managers' calendars and appointments • Used Practice Engine software to bill clients for work provided by partners & accountants • Processed invoices and monthly statements for clients in the computer billing system for the department • Processed tax returns for practice group, which involved attaching W-2s, addressing envelopes, and processing invoices • Upon… Show more • Provided executive-level support to firm partners, senior accountants & auditors. • Maintained partners' and senior managers' calendars and appointments • Used Practice Engine software to bill clients for work provided by partners & accountants • Processed invoices and monthly statements for clients in the computer billing system for the department • Processed tax returns for practice group, which involved attaching W-2s, addressing envelopes, and processing invoices • Upon review and approval, typed and distributed departmental correspondence reports, memos, and projects from notes or drafts • Scheduled and organized complex activities such as meetings, travel, conferences, and department activities for all department members • Consistently demonstrated the ability to quickly change in stressful situations to meet the firm's current needs Show less



Suntrust Bank

• Management Administrative Assistant

  • Jun 2005 - Mar 2007

  Atlanta, GA • Provided executive-level support to project management officer, project team, and risk management officer • Developed spreadsheets to track business banking clients during the Anti Money Laundering (AML) Process • Notified business banking relationship managers (BBRMs) and group heads of incomplete Client Risk Assessment Forms (CRAF) for D1 bank clients • Made corrections to the database (tables) before distributing weekly reports to BBRMs • Worked closely with BBRMs & group heads… Show more • Provided executive-level support to project management officer, project team, and risk management officer • Developed spreadsheets to track business banking clients during the Anti Money Laundering (AML) Process • Notified business banking relationship managers (BBRMs) and group heads of incomplete Client Risk Assessment Forms (CRAF) for D1 bank clients • Made corrections to the database (tables) before distributing weekly reports to BBRMs • Worked closely with BBRMs & group heads to correct CRAFs • Researched clients' business banking accounts via mainframe system (OBIQ) for AML purposes • Generated reports for the SunTrust Retail Intranet • Utilized confidentiality while dealing with highly complex risk management administrative tasks • Used strong database skills and knowledge of banking systems to complete daily tasks • Responsible for heavy meeting planning, completing expense reports and ordering office supplies • Worked well alone with no supervision and in group settings Show less