Experience

American Claims Management

• United States
• Insurance
• 100 - 200 Employee

• Commercial Liability Adjuster

  • Mar 2021 - Present

  California Department of Insurance - Independent Adjuster License: 4126943 California Department of Insurance - Independent Adjuster License: 4126943



Pebble Beach Resorts

• United States
• Hospitality
• 500 - 600 Employee

• Safety Manager

  • Jan 2015 - Jun 2020

  • Maintained and developed all safety programs and objectives to insure a safe work environment. • Ensured compliance with state, federal and local safety regulations. • Provided and oversaw the necessary training in order for compliance, to all employees. • Implemented and oversaw safety policy and procedures. • Maintained and updated the Injury & Illness Prevention Program for the hospitality and golf maintenance departments. • Drafted and implemented the Musculoskeletal Injury Prevention Program. • In collaboration with the Workers Compensation Manager reviewed all injury reports for investigative analysis and forecasting. • Coordinated the Special Events safety training with managers, organizers, vendor/contractors • Conducted risk assessment and safety oversight during the following Special Events: AT&T Pebble Beach Pro-Am, Pebble Beach Food & Wine, Pebble Beach Concours d’Elegance, Pure Insurance, and the 2019 U.S. Open. • Worked collaboratively with managers to improve safety awareness; correct unsafe behavior and conditions as needed. • Provided safety training and relevant information as needed by department • Conducted the responsible alcohol service training (TiPS) annually for employees as well as special event temporary hires. • Coordinated the food safety training (ServSafe) for managers and hourly employees. • Coordinated plans and attends the safety meetings. • Coordinated emergency procedures and facilitates fire extinguisher training throughout the resort. • Coordinated and facilitates state and county pesticide training ensuring regulatory compliance. • Oversaw and maintained regulatory compliance with CAL-OSHA/OSHA. • Oversaw and maintained compliance with the DVM/DOT programs as regulated by CHP for the Fleet and Transportation departments. • Worked with department managers to ensure that all hazardous chemicals used had MSDS and that the employees had been properly trained. Show less



Pebble Beach Company

• Pebble Beach, California, United States

• Risk and Insurance Administrator/Safety

  • Jan 2015 - Jan 2018

  • Performed risk assessment and safety oversight throughout the Resort property: Four Golf Courses, Three Hotels, Ten Restaurants, Two Spas, Beach & Tennis Club, Equestrian Center, and over 30 miles of beach dunes and forest. • Managed Property and Liability programs, provided oversight for vendor contracts and tracked Certificates of Insurance. • Compiled and analyzed loss runs, system reports and other available statistical data describing losses or loss trends toward loss forecasting. • Conducted risk assessment and safety oversight during Special Events: AT&T Pebble Beach Pro-Am, Pebble Beach Food & Wine, Pebble Beach Concours d’Elegance, and Nature Valley’s First Tee Open. • Collaborated with various departments, contractor vendors and local government agencies to procure permits in addition to safety communications and oversight for these events. • Assumed the oversight and handling of Regulatory Compliance working with: Alcohol Beverage Control, Monterey Bay Air Resources District, OSHA, and Monterey County Health/Environmental Health Departments. • Transportation: Oversight of Pull Notices, MVR’s and DOT Random Testing in compliance with annual CHP Inspections. • Drafted the Standard Operating Procedures for the Equestrian Center, Valet, Service Animal Training and Inclement Weather training. • Co-authored and presented Managers on Duty training addressing Human Resources, NLRB, Claims Litigation, and Safety issues and concerns. • Edited and enhanced Injury Illness Prevention program materials and training; maintained active employee participation fortifying safety as a value built within the culture. • Maintained the PBC Injury & Illness Prevention Program; coordinated special events safety training with managers, organizers, vendor/contractors. • Facilitated training for the various departments addressing potential hazards; assisted in Fire Extinguisher Safety, Forklift Safety, Chainsaw Safety, Lockout-Tagout, and Proper Protective Equipment training. Show less



Liberty Mutual Insurance Company

• San Diego, California, United States

• Team Manager

  • Sep 2013 - Nov 2014

  • Recruited and supervised a team comprised of five new commercial liability and three litigation handlers achieving year-end results ranking the team as high performers at local and regional levels. • Fostered individual performance through the development and communication of Performance Action Plans; measuring performance throughout the year boosted by coaching and mentoring where needed. • Skilled in identifying performance factors; producing targeted training and coaching. • Achieved favorable litigation results through the creation, oversight and management of Resolution Strategies/Action Plans; reflected in tighter litigation budgets, mitigating expense and minimizing exposure. • Mentored team members as needed: ensuring compliance in both regulatory and company standards thereby producing the delivery of superior customer service. • Achieved year - end team results ranking in the top quartile, well above the regional and national average. Phase Scores included: Coverage; Investigation; Damages; Evaluation; Resolution/Action Plan; Litigation Management; Communication; and Reserving. Show less



Sequoia Insurance

• United States
• Insurance
• 1 - 100 Employee

• Sr. Claims Representative

  • Jan 2008 - Apr 2013

  • Partnered with Information Technology creating the CICC claims system in accordance to departmental business needs and regulatory requirements; successfully transitioning the claims department into a paperless environment. • Tested knowledge in coverage analysis, investigation and risk transfer. • Acquired commercial casualty experience in: EPLI, Habitability, ADA, Assault & Battery, Sexual Assault, Environmental, Employment Practices Liability, Landlord/Tenant, Specialty Grocers, Hospitality, Restaurant, Liquor Law, and Food-Borne Illness. • Proficient handling of complex and catastrophic losses; maintained the strictest of confidence handling matters involving high profile parties and sensitive issues. • Accomplished in negotiations, mediations and litigation. • Demonstrated Litigation Management through the drafting of strategic resolution/action plans leading to tighter budgets and accurate reserving. • Maintained a Production Ratio of 90-100%; while preserving “Above Standard” marks in Quality Assurance Compliance audits. • Awarded the Crystal “Clam” Claim award in 2008 for “CLAM” of the Year; recognized again with a plaque honoring that award, in 2010. Show less



Farmers Insurance Group

• Liability Operations Manager - Silicon Valley Claims Service Centr

  • Jul 2001 - Jun 2005

• Catastrophic Loss TEam

  • Jan 2000 - Jul 2001

  Remote - work from home position. Handling Large Loss Injury, High Complexity, High Profile, Coverage Analysis and Litigation for the Sounthern California Regional area.

• Regional Liability Claims Manager

  • Oct 1999 - Jun 2000

  Over saw the liability operations of for the entire Southern California Regional territory. This included oversight of 12 claims offices and 5 branch legal offices.

• Liability Claims Supervisor

  • Jan 1996 - Oct 1999

  Supervised a team of 12 liability claims adjusters, two medical pay adjusters and the litigation unit for Scrips Ranch Liability Claims office.