Darjan Balic

Compliance Officer at Binnacle Training RTO Code 31319
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Contact Information
us****@****om
(386) 825-5501
Location
Brisbane, Queensland, Australia, AU
Languages
  • German -
  • English -
  • Croatian -
  • Hungarian -
Skills

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Bio

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Credentials

  • Business Etiquette: Phone, Email, and Text
    LinkedIn
    Jan, 2019
    - Oct, 2024
  • Job Skills: Learning the Basics
    LinkedIn
    Jan, 2019
    - Oct, 2024
  • Learning Agility
    LinkedIn
    Nov, 2018
    - Oct, 2024

Experience

  • Binnacle Training RTO Code 31319
    • Compliance Officer
      • Jan 2020 - Present

  • Macquarie Group
    • Non-profit Organizations
    • 1 - 100 Employee
    • Boardroom Attendant
      • Mar 2019 - Feb 2020

      - Providing exceptional client service within the external client meeting space - Organizing catering for client meetings, functions and events - Providing audio visual support (Cisco integrated AV solutions) - Providing exceptional client service within the external client meeting space - Organizing catering for client meetings, functions and events - Providing audio visual support (Cisco integrated AV solutions)

    • Audio Visual IT Coordinator
      • May 2017 - Jan 2019

      Liaised with bookers to coordinate all client AV requirements including but not limited to AC, VC, WebEx, presentations and sound equipment. This involves the coordination and set up of equipment on all Guest Relation floors, as well as greeting the client to ensure the smooth running of meetings and events; Liaise with Work Place Technology and/or vendors when required for out of the box client requirements; Review all next day and future bookings to ensure all details are complete and required timeframes are managed to enable pre-testing and planning when required; Maintain operational guidelines for AV services with corporate services, including contingency planning documentation, & team communication; Management of vendors and internal relationships to ensure AV service and standards are maintained; Coordinate communications to stakeholders for key functions and events; Inspect and support the client floor standards, ensuring meeting rooms and spaces are maintained; Provide training and support to all Guest Relations functional areas, for product knowledge and client support; Overflow support to catering team for event space set up; Oversee the inventory of all equipment ensuring it is clean and operating. Any malfunctions or repairs need to be reported to the appropriate area for repairs; Provide guidance and support to team members. This includes complaint handling, feedback management, standards and client service delivery; Assist the Audio-Visual Manager with administrative duties or project work as required.

  • NOSH Hospitality Personnel
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Team Leader and Catering Supervisor
      • Feb 2012 - May 2017

      Supervised Catering operations at Macquarie Bank, Sydney. Managed the day-to-day catering operations within Guest Relations and provide supervisory support to the Corporate Services team; Coordination and set up of specific meeting rooms and event activities; Prepared beverages, such as barista coffee, espresso drinks, blended coffees or teas; Communicate and liaise with team members, kitchen and other departments; Provide support in cleaning kitchen and meeting rooms, as required; Lead a functions team in the preparation of meetings and events; Reception relief and facilities support during busy periods; Re-organise furniture and setup for each function or meeting as required; Service all clients with any catering needs, including fine dining service; Communicate closely with front office receptionist and facilities staff; Stock boardroom supplies; Provide supervision, training, guidance and support to Corporate Services team members, including complaint handling, feedback management, standards and client service delivery; Meet and greet clients and visitors on the frontline reception and at events when required; Ensure all reservations are allocated to the appropriate rooms and all client requirements are met; Assist catering team members in all areas of hospitality; ensure delivery is of the highest standard of customer service.

  • Stamford Hotels & Resorts
    • India
    • Hospitality
    • Conference & Banqueting Supervisor
      • Mar 2012 - Nov 2012

  • Urban Purveyor Group
    • Australia
    • Restaurants
    • 1 - 100 Employee
    • Function Manager
      • May 2011 - Oct 2011

  • Dunboyne Castle Hotel & Spa
    • Ireland
    • Hospitality
    • 1 - 100 Employee
    • Senior Receptionist
      • Sep 2007 - Feb 2011

  • Hotel Opera Munich
    • Receptionist
      • Aug 2004 - Jun 2007

Education

  • Hospitality School Munich
    Hospitality & Catering Diploma
    2001 - 2004

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