Experience

Paine College

• United States
• Higher Education
• 100 - 200 Employee

• Computer Lab Assistant

  • Sep 2021 - Present

  Provide student support and customer service. Assist with operations of the computer lab. Maintain laboratory hardware, software, and materials. Monitors activities and behavior of student in designated lab space. Provides ongoing assistance to students/staff with any technical difficulties. Provide student support and customer service. Assist with operations of the computer lab. Maintain laboratory hardware, software, and materials. Monitors activities and behavior of student in designated lab space. Provides ongoing assistance to students/staff with any technical difficulties.



SAIC

• Defense and Space Manufacturing
• 1 - 100 Employee

• IT Support Specialist

  • Mar 2020 - Mar 2021

  • Assist with account management for End Users (database account, active directory, and contractor accounts) • Troubleshoot End User login (credential manager, windows login, multi-factor authentication) • VPN and Quarantine troubleshooting (Globalprotect and Clearpass) • Proficient with Microsoft Outlook • Using Remote Desktop software (bomgar) • Assisted with local printer and network printer installs and troubleshoots. • Use chat feature to assist End Users • Software and hardware installation\ troubleshooting • Network troubleshooting (local, company network) Certification received: HDI support analyst Show less



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Support Specialist

  • Jun 2018 - Mar 2020

  • Technical Support Tier 1 • Troubleshoot Verifone Commander, Gilbarco Passport, and NCR Radiant site controllers as well as network equipment that these devices were connected to; such as 48-port Cisco Meraki switches, Juniper routers (SRX320) and switches (EX2300), Spacenet Prysm, NCR Electronic Payment Controller, Panther & Tiger fuel controllers, and Cybera routers. • Respond and resolve customer requests; in relation to software, hardware, and network operation difficulties by providing fast, efficient, and friendly customer service • Assist in cross-training • Consistently achieve first contact resolution performance metric and be aware of customer's service level agreement Show less



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Forward Observer

  • Oct 2014 - Jan 2017

  The fire support specialist plans, briefs, and conducts fire missions. Conducts intelligence activities including target processing in Fires Brigades, FA cannon battalions, artillery and maneuver brigades and higher headquarters in all Fire Support Elements, and Fire Effects Coordination Cell (FSE/FECC). • Initiate and demonstrate tasks to train new soldiers how to operate equipment. • Provide oral and written reports to supervisors on task status. • Operate and maintain communication with FM radios and other devices. • Conducted inspections to ensure equipment was in operational condition. Show less