IT

• Jul 2023 - Present

IT Site Support Specialist Level II

• Sep 2022 - Jul 2023

• Provide level 2 support for site of ~150 users and first level support of Cisco network infrastructure and and Windows servers • Supported both office and industrial printing (HP and Zebra) • Worked with hardware and software vendors to procure, upgrade and maintain hardware inventory, software library and IT infrastructure. • Provide level 2 support for site of ~150 users and first level support of Cisco network infrastructure and and Windows servers • Supported both office and industrial printing (HP and Zebra) • Worked with hardware and software vendors to procure, upgrade and maintain hardware inventory, software library and IT infrastructure.

Advanced Services Technician

• Nov 2013 - Sep 2022

• Install and troubleshoot residential and commercial phone and internet and IP camera systems • Provided training to users of varying levels of technical knowledge, with an average of 10 work orders completed per day • Trained new employees in hardware and software relevant to the j • Install and troubleshoot residential and commercial phone and internet and IP camera systems • Provided training to users of varying levels of technical knowledge, with an average of 10 work orders completed per day • Trained new employees in hardware and software relevant to the j

Sales Associate

• Sep 2012 - May 2013

Sales associate for consumer electronics. Matched customer needs with store products Built rapport with customers to create repeat business. Received and executed plans for placement of products and advertisement throughout department. Sales associate for consumer electronics. Matched customer needs with store products Built rapport with customers to create repeat business. Received and executed plans for placement of products and advertisement throughout department.

Transportation Management Coordinator

• Jan 2009 - May 2013

• Maintained weapon, vehicle and equipment supply inventory for distribution to deployed units. • Prepared, shipped, and tracked supplies and personnel throughout Afghanistan. • Kept records for inventory assigned to unit as well as vehicles temporarily stored on site en route to other destinations. • Maintained weapon, vehicle and equipment supply inventory for distribution to deployed units. • Prepared, shipped, and tracked supplies and personnel throughout Afghanistan. • Kept records for inventory assigned to unit as well as vehicles temporarily stored on site en route to other destinations.