Customer experience

• Nov 2020 - Present

Local Area Coordinator

• Apr 2017 - Present

Working in partnership with the National Disability Insurance Scheme to support people living with a disability to engage and participate within their community, and help them connect with the right supports to live an independant life. Working in partnership with the National Disability Insurance Scheme to support people living with a disability to engage and participate within their community, and help them connect with the right supports to live an independant life.

Therapeutic Care Worker

• Oct 2016 - Apr 2017

Working directly with disadvantaged young people and disability clients in out of home care, delivering a wide range of therapeutic support and opportunities to help increase their personal and social development. Working directly with disadvantaged young people and disability clients in out of home care, delivering a wide range of therapeutic support and opportunities to help increase their personal and social development.

Mobile Support Team

• Nov 2015 - Aug 2016

This Position was a newly created role to provide an immediate mobile response for issues presenting overnight at Wesley Mission Victoria placements. Mobile Support team (MST) managed overnight staff to ensure the organisation maintained and provided safe overnight practice for young people in accordance with Wesley Mission Victoria’s (WMV) values and inclusive of the young persons needs. Important responsibility of this role was to help strengthen the routines, safety and support for children and young people in WMV’s residential Out of home care.

Staff Relations Manager

• Sep 2014 - Nov 2015

The Staff Relations Manager is responsible for the maintenance, training and support of capable and dedicated Resident Care Workers. Staff Relations Manager is required to assist Human resources in the recruitment process to ensure selected staff are suitable for the position. The Staff Relations Manager will also, as part of the training team, conduct and/or assist in induction, training and support prior to staff commencing employment. Staff relations Manager will also seek and administer additional training or support service when needed. Staff Relations Manager is required establish and maintain programs/activities (such as team building, refresher inductions) that will assist in creating a harmonious relationships between all Management and employees. Staff Relations Manager is required to support all staff whilst they are working with WPA to ensure they adhere to our high standards and protocols. Staff relations are to be the first point of call for staff when assistance or advice is required whilst on shift. And to be available for staff whenever they are required.

House Supervisor

• Mar 2012 - Sep 2014

Supervising and supporting staff in the care, support and development of disadvantaged and high risk youth. Also to ensure that placements are run effectively and efficiently, within all legal requirements, duty of care and within organisation budgets. Responsibilities included • Managing and supervising the day-to-day functions of the residential placement, staff and clients. • Conduct regular team meetings and staff supervision to relay important information, and address any issues within the placement. • Organised and Conducted regular care team meetings to discuss and develop case plans for the young people in care. • Developed a safe and enjoyable workplace culture within the work environment. • Supervised, assisted and conduct training for staff members who work directly with young people in care. • Provided reports and reviews, directly to the department of human services, caseworkers and all councillors involved in the young persons case. • Liaised with caseworkers, placement support units, counsellors, health workers and other professionals involved in the child’s life on a daily basis, through CRISP. • Reviewing and reporting all critical incidents immediately and accurately to department managers, caseworkers, and therapists. • Implementing new strategies and routines required to ensure a safe environments for staff and clients • Implementing of individual management plans, crisis management plans and case plans for clients. • Maintaining the organisations vision in providing a safe, discrimination and culturally diverse work place. • Actively supported children in integrating into schools, therapeutic programs, recreational programs; • Conducting Administration duties such as Banking, applying for funds, creating weekly staff rosters, reviewing and managing weekly timesheets

Residential Care worker

• Sep 2009 - Mar 2012

Working directly with young people and disability clients in Central Australia and Victoria to devise and deliver a wide range of support and opportunities their increase their personal and social development. Responsibilities included • Provided day to day care and supervision of young people in out of home care. • To assist children to effectively manage their care needs including education i.e. homework, health, identity i.e. religious/ cultural practices • Acting house co-ordinator, duties included supervision, training and development of staff, providing reports directly to the CEO of the department and maintaining organisations vision in providing a safe, discrimination and culturally diverse work place. • Preparation of reports, service documents and maintaining case notes. Reporting critical incidents to supervisors and department heads. • Developing and maintaining relationships with relevant agencies such as the Department of Families and Children NT • Providing a ‘home like’ environment for vulnerable children and young people who cannot live at home. • Nurtured children and young people’s identity by linking them into recreational and community activities • To maintain a high level of confidentiality regarding the young person