Technical Business Analyst

• Jul 2020 - Present

Business Analyst Intern

• Nov 2019 - Jul 2020

Team Member

• Oct 2019 - Present

Delivering personalized customer service while strictly adhering to Australian Work Health & Safety (WHS) standards daily. Actively adapt to fulfill responsibilities in a changing environment from working in deli service and fresh convenience. Delivering personalized customer service while strictly adhering to Australian Work Health & Safety (WHS) standards daily. Actively adapt to fulfill responsibilities in a changing environment from working in deli service and fresh convenience.

Floor Staff

• Sep 2017 - Nov 2019

Delivered exceptional personalized services in a fast-paced environment. Where collaboration with teammate becomes key to deliver efficient services. Delivered exceptional personalized services in a fast-paced environment. Where collaboration with teammate becomes key to deliver efficient services.

Project Manager/ business analyst

• Jul 2018 - Nov 2018

Final year project involving developing a fully functional website in an agile environemnt. The website is called osteosolution, osteosolution is created with the thought of change through information. Through our research, we found that there is a lack of information regarding Osteoporosis in the community. Our aim is to inform the elderly through the people they are surrounded with. Key Result Areas:  Agile Environment: Worked in a real-time Agile IT project (3 iterations duration)  Business Analysis: Requirements elicitation from stakeholders through one to one interviews and industry visits from Enett solutions  User Story Development: Developed customer personas and their associated epic and user stories  Testing: User Acceptance Testing performed in all three iterations  Documentation: Prepared documents throughout the SDLC process – Project Proposal, Iteration Reports, System Handover Show less

Information Technology Trainee

• Jul 2018 - Aug 2018

- Collaborated with senior staff members on user interface and user experience testing on the company’s newly developed application and website, ensuring adherence to the delivery timeline - Actively recommended innovative ideas to develop marketing tools through brainstorming sessions with the Marketing Department - Contributed to delivery and quality conflict resolution through continuous discussion with the management team and the Development Operation team - Collaborated with senior staff members on user interface and user experience testing on the company’s newly developed application and website, ensuring adherence to the delivery timeline - Actively recommended innovative ideas to develop marketing tools through brainstorming sessions with the Marketing Department - Contributed to delivery and quality conflict resolution through continuous discussion with the management team and the Development Operation team

Crew Member

• Feb 2012 - Nov 2016

• Effectively led food service team to deliver customer orders daily and trained new staff as required • Delivered exceptional products to customers in a fast-paced environment while adhering to standard operating procedures • Effectively led food service team to deliver customer orders daily and trained new staff as required • Delivered exceptional products to customers in a fast-paced environment while adhering to standard operating procedures

Waiter

• Dec 2015 - Mar 2016