Experience

ImpediMed

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2022 - Present

  Worked with customers having data connectivity, software, and hardware issues on a customized platform Displayed courtesy and strong interpersonal skills with all customer interactions Informed customers about issue resolution progress while continuing to build and maintain healthy rapport * Handled technology planning for a major healthcare provider. Directed all hardware and software installation, maintenance, and upgrades Worked with customers having data connectivity, software, and hardware issues on a customized platform Displayed courtesy and strong interpersonal skills with all customer interactions Informed customers about issue resolution progress while continuing to build and maintain healthy rapport * Handled technology planning for a major healthcare provider. Directed all hardware and software installation, maintenance, and upgrades



UC San Diego Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Information Technology System Analyst

  • Jan 2021 - Jan 2022

  Provide aid on a variety of projects including the development of Supply Chain process improvement initiatives Work directly with Vendors on invoice issues, ensuring follow up and resolution Assists in development of training programs, as well as logistics related data management processes & programs Be a part of the team to work out inventory management strategies; document and promote best practices, change management, in a fast paced working environment Proactively monitor and… Show more Provide aid on a variety of projects including the development of Supply Chain process improvement initiatives Work directly with Vendors on invoice issues, ensuring follow up and resolution Assists in development of training programs, as well as logistics related data management processes & programs Be a part of the team to work out inventory management strategies; document and promote best practices, change management, in a fast paced working environment Proactively monitor and manage key performance indicators and execute root cause analysis utilizing TM operating systems Assemble data, analyze performance, identify problems and develop recommendations with support Supply Chain Management planning and operations Assist Sr. Analysts in implementation of compliance monitoring tools and execution of performance management Identify import and export issues, develop solutions and provide guidance to management on resolving issues Aid vendors into converting all transactions electronically Show less Provide aid on a variety of projects including the development of Supply Chain process improvement initiatives Work directly with Vendors on invoice issues, ensuring follow up and resolution Assists in development of training programs, as well as logistics related data management processes & programs Be a part of the team to work out inventory management strategies; document and promote best practices, change management, in a fast paced working environment Proactively monitor and… Show more Provide aid on a variety of projects including the development of Supply Chain process improvement initiatives Work directly with Vendors on invoice issues, ensuring follow up and resolution Assists in development of training programs, as well as logistics related data management processes & programs Be a part of the team to work out inventory management strategies; document and promote best practices, change management, in a fast paced working environment Proactively monitor and manage key performance indicators and execute root cause analysis utilizing TM operating systems Assemble data, analyze performance, identify problems and develop recommendations with support Supply Chain Management planning and operations Assist Sr. Analysts in implementation of compliance monitoring tools and execution of performance management Identify import and export issues, develop solutions and provide guidance to management on resolving issues Aid vendors into converting all transactions electronically Show less



Best Buy Health

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Technical Support

  • May 2018 - Nov 2020

  Displayed courtesy and strong interpersonal skills with all customer interactions. Processed inbound and outbound technical support calls at a 20% faster rate than team average. Researched issues on various cellular platforms and databases to resolve complaints, answer inquiries, and outline solutions. Informed customers about issue resolution progress while continuing to build and maintain healthy rapport. Worked with customers having data connectivity, software, and hardware… Show more Displayed courtesy and strong interpersonal skills with all customer interactions. Processed inbound and outbound technical support calls at a 20% faster rate than team average. Researched issues on various cellular platforms and databases to resolve complaints, answer inquiries, and outline solutions. Informed customers about issue resolution progress while continuing to build and maintain healthy rapport. Worked with customers having data connectivity, software, and hardware issues on a customized platform for the elder demographic. Show less Displayed courtesy and strong interpersonal skills with all customer interactions. Processed inbound and outbound technical support calls at a 20% faster rate than team average. Researched issues on various cellular platforms and databases to resolve complaints, answer inquiries, and outline solutions. Informed customers about issue resolution progress while continuing to build and maintain healthy rapport. Worked with customers having data connectivity, software, and hardware… Show more Displayed courtesy and strong interpersonal skills with all customer interactions. Processed inbound and outbound technical support calls at a 20% faster rate than team average. Researched issues on various cellular platforms and databases to resolve complaints, answer inquiries, and outline solutions. Informed customers about issue resolution progress while continuing to build and maintain healthy rapport. Worked with customers having data connectivity, software, and hardware issues on a customized platform for the elder demographic. Show less



GEICO

• United States
• Insurance
• 700 & Above Employee

• Insurance Broker

  • Apr 2016 - Apr 2018

  Properly directed inbound calls in phone queues to improve call flow. Made reasonable procedure exceptions to accommodate complicated and/or unusual customer Requests. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer Satisfaction Properly directed inbound calls in phone queues to improve call flow. Made reasonable procedure exceptions to accommodate complicated and/or unusual customer Requests. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer Satisfaction