Darius Stephens, MBA

Kronos Consultant/Subject Matters Expert at THE CSI COMPANIES, INC. OF FLORIDA (THE CSI COMPANIES, INC.)
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Contact Information
us****@****om
(386) 825-5501
Location
San Diego Metropolitan Area

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Credentials

  • Certified Business Professional (CBP)
    International Institute of Business Analysis (IIBA) KINGSTON JAMAICA CHAPTER
    Jul, 2020
    - Nov, 2024
  • First Aid, CPR, and AED Certified
    American Red Cross

Experience

  • THE CSI COMPANIES, INC. OF FLORIDA (THE CSI COMPANIES, INC.)
    • United States
    • 1 - 100 Employee
    • Kronos Consultant/Subject Matters Expert
      • Jun 2021 - Present

      Assisted and led multiple UKG process improvements projects for this large regional healthcare system with 80K employees. Identified and resolved bugs impacting software. Educated hospital leaders nationwide on benefits of newer scheduling software. Highlights: • Increased knowledge of processes after building, implementing, and leading customer service training programs. • Decreased People Soft ticketing errors by 15% after identifying challenges while analyzing data and then leading an initiative to simplify the employee log-in/log-out process. • Educated key stakeholders about how to use scheduling software accurately and efficiently, including recent upgrades. Show less

  • UEI College
    • Higher Education
    • 700 & Above Employee
    • Associate Instructor
      • Aug 2020 - Present

      Teach business administration, human resources, marketing, and accounting to a diverse student body in person and online (ages 19-40+). Initiate a variety of engaging discussions to maintain the continued trust of students and retain their interest during instruction. Highlights: • Earned praise from students for creating a fun and welcoming learning environment. • Removed barriers to learning by developing interactive games that involved all students. • Provided one-on-one tutoring services to students to improve their understanding of material. Show less

  • Centra Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Kronos Administrator/Quality Assurance and Training Specialist
      • Jan 2019 - Jul 2020

      Led multiple process improvements projects for this large regional healthcare system with 5K employees. Identified and resolved bugs impacting software. Educated hospital leaders nationwide on benefits of newer software. Highlights: • Increased knowledge of processes after building, implementing, and leading customer service training programs. • Decreased timecard-entry error rate 22% after identifying challenges while analyzing data and then leading an initiative to simplify the employee log-in/log-out process. • Educated key stakeholders about how to accurately and efficiently use software, including recent upgrades. Show less

  • City of Lynchburg
    • United States
    • Government Administration
    • 300 - 400 Employee
    • Youth Counselor, Lynchburg Detention Center
      • 2014 - 2020

      Mentored 15 teenage boys and young men (ages 13-21) per day that were detained for alleged criminal behavior. Led and coached two staff members. Highlights: • Played an integral role improving the graduation rate among youth by 18% within three years. • Gained the trust of youth by being an active listener; refraining from passing judgment; and providing education on the benefits of making wiser life choices. • Built the self-esteem and confidence of youth by creating an individual accountability plan and roadmap to improve their academic performance and overall decision-making. Show less

  • Compass Group USA
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Operations Manager
      • 2018 - 2018

      Worked for this contract services company at Carilion Roanoke Memorial Hospital, one of the largest health systems in the State of Virginia. Hired to improve patient satisfaction and ensure a sanitary environment. Led 50+ personnel. Highlights: • Increased patient satisfaction scores 30% in less than 12 months. • Improved communication between staff and patients by building relationships with the Chief Medical Officer and a diverse team of physicians and nurses, including Emergency Room personnel. • Enhanced sanitation best practices after training nurses in an individual or small group setting. Show less

  • Campbell County, Virginia
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Supervisor, Parks and Recreation Department
      • Jun 2013 - May 2017

      Led teams of up to three personnel while teaching skills to 55+ children participating in basketball, karate, and ballet. Highlights: • Increased attendance 20% after creating new activities. Led teams of up to three personnel while teaching skills to 55+ children participating in basketball, karate, and ballet. Highlights: • Increased attendance 20% after creating new activities.

Education

  • Liberty University
    Master of Business Administration (M.B.A.)
  • Longwood University
    Bachelor of Applied Science (B.A.Sc.)

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