Service Assurance Technician IV Lead

• Oct 2010 - Present

Service Assurance Technician IV Lead

• Oct 2010 - Present

Troubleshooting Sip, Pots, DSL, T-1 , Transport . Working in Metaswitch, DMS, Santera, 5ESS, Troubleshooting SIP-Cas ,PRI and Native direct SIP, MGCP and BBL. Using Brix, reading SAS, Testing transport with Centest 550 and 650. Testing in TA-3000, TA-5000, Hatteras, 2820 , Various Cisco routers. Talking to customers. Troubleshooting with Phone System and IT Vendors/Technicians Building PRI’s, lines and etc in Metaswitch Building in TA-5000 and Hatteras Troubleshooting Sip, Pots, DSL, T-1 , Transport . Working in Metaswitch, DMS, Santera, 5ESS, Troubleshooting SIP-Cas ,PRI and Native direct SIP, MGCP and BBL. Using Brix, reading SAS, Testing transport with Centest 550 and 650. Testing in TA-3000, TA-5000, Hatteras, 2820 , Various Cisco routers. Talking to customers. Troubleshooting with Phone System and IT Vendors/Technicians Building PRI’s, lines and etc in Metaswitch Building in TA-5000 and Hatteras

Installs Technician

• Nov 2008 - Oct 2010

Turned up service Voice and Data by doing Translations in 5ESS,DMS,DMX and IEMS doing cross connects in DACS,Tellabs and Navis build in Genview, and Cisco routers. Build and fix configs in Adtran 600 series, 850 and 900 series. Work tickets in Remedy and orders in Metasolv. Interact with customers and Vendors Turned up service Voice and Data by doing Translations in 5ESS,DMS,DMX and IEMS doing cross connects in DACS,Tellabs and Navis build in Genview, and Cisco routers. Build and fix configs in Adtran 600 series, 850 and 900 series. Work tickets in Remedy and orders in Metasolv. Interact with customers and Vendors

Translations Technician

• Aug 1999 - Nov 2008

• Working in Metasolv M6 and TBS, designed translations in 5ess and DMS 500 LD switch (PRI, BRI, DID's, DS0's, etc.) • Worked troubles with customer and their equipment, writing scripts in ProComm, using Ensemble for customer billing records and setting up intercept message in Cognitronics. • Working with Microsoft Excel, Word and PowerPoint to do reports and writing scripts. • Interacted effectively with customers and vendors ensuring design of their PBX and service providing them was compatible. • Interacting with other people in the company to make sure flow of orders was getting completed and orders were complete.

NOC Tech

• 2002 - 2006

Monitored and provided surveillance of Transport and 5ESS Equipment using HP Openview/NMA from Telcordia. Generated and worked trouble tickets using OSS Remedy. Remotely logged into equipment and fixed alarms. Worked on data bases to track circuits. • Working with Microsoft Excel, Word and PowerPoint doing presentations for classes on different types of equipment. • Taught classes to new employees and team members. Monitored and provided surveillance of Transport and 5ESS Equipment using HP Openview/NMA from Telcordia. Generated and worked trouble tickets using OSS Remedy. Remotely logged into equipment and fixed alarms. Worked on data bases to track circuits. • Working with Microsoft Excel, Word and PowerPoint doing presentations for classes on different types of equipment. • Taught classes to new employees and team members.

Operations Technician

• 1999 - 2002

• Installed and maintained telephone lines including ISDN, T1, POTS, and DSL, as well as cross-connect OC-1, OC-3, OC-12, and OC-48, and SLCs. • Responsible for splicing fiber at customer premise. Operates, maintains and troubleshot 5ESS Switch. • Installed various equipment at customer site - Lucent Technologies Narrowband Shelves, Vina Technologies Connectreach, Adtran CSU's, Adtran 600 Telephone and Data Equipment, Power units, Back-up batteries and 66 blocks with brackets. • Built PowerPoint presentations for conducting classes to others in the company. • Interacted with customers and vendors to ensure design of their PBX was compatible with service. • Delivered presentations for large customers in order to help Account Executive better explain and field questions for telecommunications service.