Experience

Hotel Forum

• Germany
• Hospitality
• 1 - 100 Employee

• Hotel Administrator

  • Sep 2017 - Present

  - Ensure efficient guest registration, check out and telephone service. Supervise the room rates definition.- Manage the food and beverage division.- Manage the personnel and ensure that all staff duties and established procedures are completed in accordance with policy and procedure.- Facility maintenance: organize regular preventive and corrective maintenance.- Manage the employee relations and ensure staff performance. - Ensure efficient guest registration, check out and telephone service. Supervise the room rates definition.- Manage the food and beverage division.- Manage the personnel and ensure that all staff duties and established procedures are completed in accordance with policy and procedure.- Facility maintenance: organize regular preventive and corrective maintenance.- Manage the employee relations and ensure staff performance.



Visconti Hotel

• Italy
• Hospitality

• Front Desk Manager

  • Aug 2016 - Sep 2017

  - Managed the bookings, reception and check out services.- Coordinated all front desk activities and supervised the support staff.- Ensured seamless customer service and assistance.- Prepared occupancy reports, financial and cost reports for hotel management.- Handled customer complaints and ensured continuous improvement of the quality of services. - Managed the bookings, reception and check out services.- Coordinated all front desk activities and supervised the support staff.- Ensured seamless customer service and assistance.- Prepared occupancy reports, financial and cost reports for hotel management.- Handled customer complaints and ensured continuous improvement of the quality of services.



Studio Martellini Commercialisti Associati

• Legal Administrative Assistant

  • Jan 2013 - Jun 2016

  - Prepared, gathered, and interpreted records and reports providing written case evaluations for attorneys, which involved settlement agreements, bankruptcy cases and other legal cases.- Managed the communication between attorneys and court, organized documents and delivered legal paperwork to government officials and judges. - Maintained efficient filing system and coordinated with the legal team to ensure accuracy.- Composed routine correspondence and emails. - Prepared, gathered, and interpreted records and reports providing written case evaluations for attorneys, which involved settlement agreements, bankruptcy cases and other legal cases.- Managed the communication between attorneys and court, organized documents and delivered legal paperwork to government officials and judges. - Maintained efficient filing system and coordinated with the legal team to ensure accuracy.- Composed routine correspondence and emails.