Experience

Akeneo: The Product Experience Company

• France
• Software Development
• 300 - 400 Employee

• Product Support Analyst

  • Feb 2023 - Present



Lengow

• France
• Internet Publishing
• 100 - 200 Employee

• Professional Services

  • Jan 2022 - Present

  As Professional Services Officer in Lengow, I am responsible for delivering custom developments on merchants' demand, such as : retrieving products' datas via API, special orders' management, construction of global products' catalogues from multiple file sources etc. My missions : - understanding merchant needs and redact a Faisability study to submit to the IT - redacting a Technical Specification document - proposing a quote and the roadmap - discussing with the IT in… Show more As Professional Services Officer in Lengow, I am responsible for delivering custom developments on merchants' demand, such as : retrieving products' datas via API, special orders' management, construction of global products' catalogues from multiple file sources etc. My missions : - understanding merchant needs and redact a Faisability study to submit to the IT - redacting a Technical Specification document - proposing a quote and the roadmap - discussing with the IT in order to lead their technical intervention according to merchant needs - presenting the final development to the merchant in the agreed time Some of the merchants I have worked with : Laredoute, Kering, FNAC, Europcar, Columbia, ERAM, Versace, Gucci

• Technical Support - E commerce (FR UK IT ES)

  • Feb 2016 - Jan 2022

  • assisting marchands in developing, publishing and placing at best their catalogue in the most known e-commerce operators (Amazon , eBay, Laredoute, Cdiscount, Google Shopping etc) • managing products' online publications issues • assisting merchands in orders' management and performance statistics' retrieval • escalating Lengow dysfunctions, redaction of tutorials / database and contributing to the improvement of merchands' experience



Maisons du Monde

• France
• Retail
• 700 & Above Employee

• Aftersales support service

  • Apr 2015 - Jan 2016

  • Processing applications aftermarket and answer questions about products and services by telephone, mail • product quality advice, services, promotions and special offers on new products, administrative monitoring and orders • Delivery Tracking , commercial export operations and logistics • Monitoring stock and consumption • Fraud prevention: identify and solve fraud related transactions in accordance with the appropriate restrictions and data protection requirements. • Processing applications aftermarket and answer questions about products and services by telephone, mail • product quality advice, services, promotions and special offers on new products, administrative monitoring and orders • Delivery Tracking , commercial export operations and logistics • Monitoring stock and consumption • Fraud prevention: identify and solve fraud related transactions in accordance with the appropriate restrictions and data protection requirements.



PayPal

• United States
• Software Development
• 700 & Above Employee

• Fraud prevention Agent

  • Feb 2012 - Feb 2015

  Review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. Analyze account history and trends and perform relevant research to effectively identify problems. Dealing for both account maintenance and escalation queues using various applications to assess the legitimacy of the account holder or the transaction. Responsible for reviewing documentation, analyzing data, and determining in… Show more Review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. Analyze account history and trends and perform relevant research to effectively identify problems. Dealing for both account maintenance and escalation queues using various applications to assess the legitimacy of the account holder or the transaction. Responsible for reviewing documentation, analyzing data, and determining in a timely manner whether the limitation should be removed. Throughout this process is requested to communicate with the customer for additional information and to notify them of decisions. An Appeals Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment. Promotion and sale of PayPal additional products and services for PayPal merchants Show less Review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. Analyze account history and trends and perform relevant research to effectively identify problems. Dealing for both account maintenance and escalation queues using various applications to assess the legitimacy of the account holder or the transaction. Responsible for reviewing documentation, analyzing data, and determining in… Show more Review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. Analyze account history and trends and perform relevant research to effectively identify problems. Dealing for both account maintenance and escalation queues using various applications to assess the legitimacy of the account holder or the transaction. Responsible for reviewing documentation, analyzing data, and determining in a timely manner whether the limitation should be removed. Throughout this process is requested to communicate with the customer for additional information and to notify them of decisions. An Appeals Agent within Fraud Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment. Promotion and sale of PayPal additional products and services for PayPal merchants Show less



Lufthansa InTouch

• Germany
• Airlines and Aviation
• 700 & Above Employee

• Reservations Sales Agent

  • Jun 2008 - Feb 2012

  ● Lufthansa customer service point of contact for Italian and UK markets. ● Supporting customers service inbound/outbound line in a deadline-driven environment with a very high service level agreement. ● Provide effective and timely resolution to diversified product inquiries, on a strict deadline-driven system. ● Knowledgeably provide information and promote market, finalize products and services sales opportunities. ● Provide a high level of customer service and client relations… Show more ● Lufthansa customer service point of contact for Italian and UK markets. ● Supporting customers service inbound/outbound line in a deadline-driven environment with a very high service level agreement. ● Provide effective and timely resolution to diversified product inquiries, on a strict deadline-driven system. ● Knowledgeably provide information and promote market, finalize products and services sales opportunities. ● Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills. ● Identifying the customer's needs. ● Utilizing customer service support applications and software to access information and assist customers. ● Collecting all the information required to create a request for an estimate. ● Business support to travel agencies (booking group tickets, information and sale of Lufthansa tailored products) ● Contacting prospective clients by phone and email. ● Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills ● Utilise call centre support applications and software (Amadeus database) to access information and assist customers. ● Customer Care Service role: handling customer queries via e-mail on a strict deadline – driven system regarding Lufthansa products, complaints, receipts / official Lufthansa statement issues. Show less ● Lufthansa customer service point of contact for Italian and UK markets. ● Supporting customers service inbound/outbound line in a deadline-driven environment with a very high service level agreement. ● Provide effective and timely resolution to diversified product inquiries, on a strict deadline-driven system. ● Knowledgeably provide information and promote market, finalize products and services sales opportunities. ● Provide a high level of customer service and client relations… Show more ● Lufthansa customer service point of contact for Italian and UK markets. ● Supporting customers service inbound/outbound line in a deadline-driven environment with a very high service level agreement. ● Provide effective and timely resolution to diversified product inquiries, on a strict deadline-driven system. ● Knowledgeably provide information and promote market, finalize products and services sales opportunities. ● Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills. ● Identifying the customer's needs. ● Utilizing customer service support applications and software to access information and assist customers. ● Collecting all the information required to create a request for an estimate. ● Business support to travel agencies (booking group tickets, information and sale of Lufthansa tailored products) ● Contacting prospective clients by phone and email. ● Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills ● Utilise call centre support applications and software (Amadeus database) to access information and assist customers. ● Customer Care Service role: handling customer queries via e-mail on a strict deadline – driven system regarding Lufthansa products, complaints, receipts / official Lufthansa statement issues. Show less



studio consulente del lavoro

• Brindisi

• Labour consultant

  • Sep 2006 - May 2008

  • Consulting services for companies regarding employment (Italian labour law). • Deal with workers and employers enquiries regarding employment’s related issues. • Drawing up work contracts and relationship management with Italian labour exchange and institutional bodies. • Pay rolls • General accountancy tasks • Consulting services for companies regarding employment (Italian labour law). • Deal with workers and employers enquiries regarding employment’s related issues. • Drawing up work contracts and relationship management with Italian labour exchange and institutional bodies. • Pay rolls • General accountancy tasks