Dario Betancourt
CX Specialist Managment at Shappi- Claim this Profile
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Topline Score
Bio
Credentials
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NLP & Sales
EGD Excelencia Grandeza y DesarrolloJan, 2016- Nov, 2024 -
High Performance Teams
EGD EGD Excelencia Grandeza y DesarrolloJan, 2011- Nov, 2024
Experience
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Shappi
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United States
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Consumer Services
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1 - 100 Employee
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CX Specialist Managment
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Jan 2023 - Present
Create and Manage CX prevention strategies In order to prevent crisis . • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. • Introduced higher standards for customer service and increased efficiency by streamlining operations. • Completed special projects by using effective decision making, critical thinking and time management skills. • Monitored customer service operations to assess workers performance and provide feedback. Show less
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Doctorisy
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Ecuador
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Internet Publishing
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1 - 100 Employee
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Business Developer
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Jun 2022 - Jan 2023
• Pitch ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills. • Collaborate with sales and marketing departments to support project rollout. • Schedule and implement product promotions in accordance with available inventory and staff resources. • Perform client research and identified opportunities for account growth, account penetration and expansion in the health market. • Increased the average number of doctors admitted each month from twenty to over one hundred. Show less
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Strategic Account Sales Representative
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Nov 2021 - May 2022
• Pitch ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills. • Collaborate with sales and marketing departments to support project rollout. • Schedule and implement product promotions in accordance with available inventory and staff resources. • Perform client research and identified opportunities for account growth, account penetration and expansion in the health market. • Increased the average number of Restaurant admitted each month from twenty to over one hundred. Show less
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NUEVA CLÍNICA INTERNACIONAL
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Ecuador
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Medical Equipment Manufacturing
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1 - 100 Employee
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Customer Service Manager
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Sep 2019 - Nov 2021
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. • Introduced higher standards for customer service and increased efficiency by streamlining operations. • Completed special projects by using effective decision making, critical thinking and time management skills. • Monitored customer service operations to assess workers performance and provide feedback. • Generated customer satisfaction surveys to analyze results into action plans. Show less
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E.G.D
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Ecuador
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Higher Education
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Commercial Manager
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Apr 2018 - Sep 2019
• Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion. • Used key metrics and prepared reports for senior management to monitor performance of commercial activities. • Devised pricing methodologies and industry strategies through economic and business analysis. • Built relationships with clients to establish new contracts. • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements. Show less
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TAME, Línea Aérea del Ecuador
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Airlines and Aviation
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200 - 300 Employee
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CABIN CREW MEMBER
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Aug 2015 - Sep 2017
• Answered passenger questions and provided solutions to issues arising during flights. • Verified aircraft and passenger compliance with policies, regulations and safety guidance. • Cleaned and serviced aircraft cabin, galleys and lavatories. • Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures. • Enforced lost and found procedures for any items inadvertently left behind by travelers. • Answered passenger questions and provided solutions to issues arising during flights. • Verified aircraft and passenger compliance with policies, regulations and safety guidance. • Cleaned and serviced aircraft cabin, galleys and lavatories. • Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures. • Enforced lost and found procedures for any items inadvertently left behind by travelers.
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Diario Hoy
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Online Media
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1 - 100 Employee
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COMMERCIAL TEAM LEADER
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Feb 2014 - Aug 2014
• Generated reports detailing metrics such as call times and satisfaction ratings. • Minimized process lags through operations protocols and client account management training. • Prepared work schedules to promote sufficient coverage for shifts. • Coached call center staff through challenging customer service issues. • Analyzed call center data and prepared reports for upper management. • Generated reports detailing metrics such as call times and satisfaction ratings. • Minimized process lags through operations protocols and client account management training. • Prepared work schedules to promote sufficient coverage for shifts. • Coached call center staff through challenging customer service issues. • Analyzed call center data and prepared reports for upper management.
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aeroservicios del ecuador
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Ecuador
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Customer Service Coordinator
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Feb 2013 - Dec 2013
• Created and enhanced call sequencing flows and scripts to enhance team performance. • Resolved concerns with products or services to help with retention and drive sales. • Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments. • Set benchmarks for customer service employees and monitored progress against targets. • Created and enhanced call sequencing flows and scripts to enhance team performance. • Resolved concerns with products or services to help with retention and drive sales. • Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments. • Set benchmarks for customer service employees and monitored progress against targets.
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Education
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2011 - 2014
UDLA
no degree, Business/Commerce, General -
2007 - 2014
EGD
Inteligencia emocional, Physical Education Teaching and Coaching -
2010 - 2012
ESCUELA SUPERIOR DE PROGRAMACIÓN NEUROLINGÜÍSTICA DE MÉXICO
Máster en programación Neurolingüística, Psicología -
2017 - 2018
Mayfair school
C1 advance English, English Language and Literature, General
Community
