Darin Watson
Senior Service Desk Technician at Superlative Technologies - Office of Naval Research- Claim this Profile
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Bio
Samone Hopkins
Darin was the manager of the IT Help Desk at the Office of Naval Research. He did an amazing job in that role. In a survey done by the ONR CIO, the Help Desk was the highest rated activity in terms of customer satisfaction. Darin is technically competent, always reliable and professional, and does a great job. Very often, Darin has stepped in to do other IT jobs in the CIO shop when other IT professionals are on vacation or when there is a surge in requirements. He is very versatile in his IT knowledge and is exceptional in his role.
Ambrose Liao
Darin is a highly technical, highly dependable, self-motivated, conscientious, service desk technician. His willingness to volunteer to take on extra work and his willingness to work extra hours to get the job done are truly remarkable. He takes on any work that is required and is eager to take on any extra projects. His people skills are very strong. He presents himself professionally and does his job right the first time. I have the highest praise for Darin, his work ethic and his technical skills.
Samone Hopkins
Darin was the manager of the IT Help Desk at the Office of Naval Research. He did an amazing job in that role. In a survey done by the ONR CIO, the Help Desk was the highest rated activity in terms of customer satisfaction. Darin is technically competent, always reliable and professional, and does a great job. Very often, Darin has stepped in to do other IT jobs in the CIO shop when other IT professionals are on vacation or when there is a surge in requirements. He is very versatile in his IT knowledge and is exceptional in his role.
Ambrose Liao
Darin is a highly technical, highly dependable, self-motivated, conscientious, service desk technician. His willingness to volunteer to take on extra work and his willingness to work extra hours to get the job done are truly remarkable. He takes on any work that is required and is eager to take on any extra projects. His people skills are very strong. He presents himself professionally and does his job right the first time. I have the highest praise for Darin, his work ethic and his technical skills.
Samone Hopkins
Darin was the manager of the IT Help Desk at the Office of Naval Research. He did an amazing job in that role. In a survey done by the ONR CIO, the Help Desk was the highest rated activity in terms of customer satisfaction. Darin is technically competent, always reliable and professional, and does a great job. Very often, Darin has stepped in to do other IT jobs in the CIO shop when other IT professionals are on vacation or when there is a surge in requirements. He is very versatile in his IT knowledge and is exceptional in his role.
Ambrose Liao
Darin is a highly technical, highly dependable, self-motivated, conscientious, service desk technician. His willingness to volunteer to take on extra work and his willingness to work extra hours to get the job done are truly remarkable. He takes on any work that is required and is eager to take on any extra projects. His people skills are very strong. He presents himself professionally and does his job right the first time. I have the highest praise for Darin, his work ethic and his technical skills.
Samone Hopkins
Darin was the manager of the IT Help Desk at the Office of Naval Research. He did an amazing job in that role. In a survey done by the ONR CIO, the Help Desk was the highest rated activity in terms of customer satisfaction. Darin is technically competent, always reliable and professional, and does a great job. Very often, Darin has stepped in to do other IT jobs in the CIO shop when other IT professionals are on vacation or when there is a surge in requirements. He is very versatile in his IT knowledge and is exceptional in his role.
Ambrose Liao
Darin is a highly technical, highly dependable, self-motivated, conscientious, service desk technician. His willingness to volunteer to take on extra work and his willingness to work extra hours to get the job done are truly remarkable. He takes on any work that is required and is eager to take on any extra projects. His people skills are very strong. He presents himself professionally and does his job right the first time. I have the highest praise for Darin, his work ethic and his technical skills.
Credentials
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Microsoft® Certified IT Professional: Enterprise Desktop Support Technician on Windows 7
MicrosoftSep, 2014- Nov, 2024 -
Microsoft® Certified Solutions Associate: Windows 7
MicrosoftSep, 2014- Nov, 2024 -
ITIL v3
ITIL CertifiedFeb, 2013- Nov, 2024 -
HDI Customer Service Representative
HDIOct, 2012- Nov, 2024 -
Microsoft® Certified Technology Specialist Windows 7
MicrosoftNov, 2011- Nov, 2024 -
Microsoft® Windows 7 Certified Technology Specialist: Windows 7, Configuration
MicrosoftNov, 2011- Nov, 2024 -
Security + Certification
CompTIAOct, 2010- Nov, 2024
Experience
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Superlative Technologies
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Service Desk Technician
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Jun 2012 - Present
• Provide high quality support via email, remote connectivity, telephone or in person to customers with network, hardware and software problems. • Assist Call Center in achieving required call center goals and industry requirements. • Provide IT support to over 1000 civilian and military employees including field sites. • Provide direct support to SES personnel including two-star Navy Admirals and Navy Captains. • Perform administrative IT tasks such as creating internal/ legacy accounts modify, and disable network accounts in Active Directory and building email accounts in MS Exchange Console. • Assist Systems Engineer team with IAVA patching and general server maintenance. • Perform managerial tasks including compilation of helpdesk Weekly Status Reports using data from Remedy and Helpdesk staff. • Backup user data from local hard drive to external hard drive and/or network drives. • Setup high demand secure/non-secure Video Teleconference and Audio Teleconference requests. • Host large conferences in the ONR auditorium with remote camera videotaping, audio system, projector configuration, streaming video and audio to network desktops. • Resolve issues with Air Cards, WiFi, MS Office Suite, LAN connections, printers, scanners, and any other peripherals. • Troubleshoot, repair, replace, correct and implement connectivity, to include replacement of imaging units & drums on all local/networked printers. • Create and maintain IT documentation. • Assist with Legacy email migration to Navy Marine Corps Intranet (NMCI), distributed workload to the Surge Team, reconfigure MS Outlook accounts and resolve complex email issues. Show less
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Inmedius
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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Configuration Management Analyst, Level II
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May 2011 - May 2012
• Build, monitor, test, and document classified and unclassified software/hardware baselines. • Ensure Panasonic Toughbook laptops reach N4 (deployable) status by completing a thorough and exhaustive configuration process by completing hard drive functional stabilization and upgrades to include operating system and loading of support programs and services, IA Hardening, and quality control testing. • Conduct analysis on software patches to identify and prevent potential application malfunctions. • Responsible for adding/removing users, assigning all permissions, and monitoring access logs for MS SharePoint Intranet site. • Provide training to all Intranet site owners to ensure responsibilities and details to ensure proper use of team sites. • Upgrade software/perform patch installation based on information assurance and customer requirements. • Read and analyze business scenarios and functional specification documents to determine necessities for deployment of specific desktop Services. • Load and configure various versions of Operation Systems within VMware (virtual environment) • Deploy Images using Microsoft Development Toolkit 2010 • Perform vulnerability analysis and risk mitigation and present summaries/reports on issues and activities in relation to security, engineering and software functionality. • Independently set priorities and maintain workload in order to support a variety of Government projects. • Write, edit and upgrade support documentation, define work plans based on information assurance, network, web, firewall, permissions, group policy and registry setting options and resolutions. • Collaborate effectively with Information Assurance, Database, Software managers and team members of all levels within the organization. Show less
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Networking For Future (NFF)
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Windows Systems Administrator, Level II
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Jan 2011 - Apr 2011
• Responsible for daily support of 5,000 end users, 3,000 desktops, and 40 remote sites. • Perform configuration and maintenance of Active Directory accounts. • Troubleshoot software, hardware and printer problems using remote desktop connection or at workstations. • Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripheral, data communications and computer network systems. • Respond to escalated trouble requests and provide solutions to unresolved & challenging tasks. • Install, configure and test Agency and Third Party Software. • Manually map printers and print servers to desktop computers and troubleshoot connections as required. • Provide desk-side training to administrators and users for application and hardware issues. • Responsible for creating, deploying, and upgrading custom software images. • Create documentation for technical training and Standard Operating Procedures. • Utilize Remedy Helpdesk System to create and track trouble requests. • Track IT assets and inventory using Remedy Asset Tracking system and Mobile Asset software. • Manage accountability for all software, hardware and electronic components utilizing a software and hardware inventory and tracking system. • Administer the Agency Computrace Database and ensure tracked asset records are accurate and current. Show less
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CSC
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United States
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Information Technology & Services
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700 & Above Employee
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Information Assurance Officer
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Jan 2009 - Dec 2010
• Responsible for the overall day-to-day user security operations and administration for over 5000 Oracle and UNIX accounts at 19 Production sites, and 34 test environments hosted on IBM Mainframes and Solaris operating systems. • Ensure all users have appropriate clearances, security training, accurate and complete forms prior to system access. • Utilize Department of Defense Regulation 5200.2-R, "Personnel Security Program," to establish organizational policies and standards. • Assign/Revoke roles and privileges to users based on a “need to know” and job requirement of the individual. • Use web-based DFAS Information Assurance Tool to add, modify and delete UNIX, Oracle, COGNOS, and WWW accounts. • Enter UNIX commands to add, delete, & modify users, assign groups and reset passwords. • Issue various SQLPLUS commands to add, modify and delete users, grant roles, and reset passwords. • Modify and execute UNIX shell and Oracle SQL scripts to assist in manual user account processing in the event of WWW outage. • Identify security incidents and take immediate protective and corrective measures as needed to safeguard customer personally identifiable information (PII). • Install and configure desktop applications at user workstations for system access. • Assisted in the implementation of Common Access Card/Public Key Infrastructure (CAC/PKI) for user authorization into the DIFMS/NIMMS Website. • Make recommendations for improvements to user interface forms within the DIFMS Portal. • Worked with Technical Support Team on development and documentation of User Administration Guidelines and Policies. • Work with Tech Support Branch to identify software problems in relation to user administration. • Respond to inbound customer account calls, emails and process all requests in a prompt, courteous manner. • Provide 24 hour on-call customer support to fielded locations. Show less
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Pragmatics, Inc.
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Computer System Analyst
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May 2007 - Jan 2009
• Provide independent validation and verification testing of hardware and software for the Department of Defense, Headquarters, Surface Deployment and Distribution Command, Worldwide Port System (WPS) using HP-UX version 11.0 and Oracle 9i. • Manage the development/training of new team members while actively maintaining full workload. • Provide written and oral reports to project manager in regards to testing, training, and overall team or individual assignments. • Work with developers to communicate Configuration Control Board approved customer requirements and turn them into workable solutions. • Represent test team in daily Government testing status meetings with responsibility for explaining failures to customers and developers. • Establish and test sftp, scp and ssh connections between all sites. • Create and edit minor Bourne Shell scripts to aid in daily site checks. • Responsible for installation, configuration and maintenance of Windows XP and HP-UX operating system/Oracle database builds on Panasonic ruggedized laptops and HP 9000 servers. • Perform daily site checks for 33 sites to include correction and reporting of transfer aborts, file system status, overall system performance, Oracle aborts and analysis of log files for alerts and/or attempted unauthorized entry. • Workstation Area Monitor with responsibility for monitoring account status, maintaining exception lists, and adding roles based on Security clearance type. • Configure, monitor and troubleshoot communications to include: LAN/MAN/WAN and other technical problems on all fielded systems. • Install and configure Virtual Private Network upon move from Government to Contractor facility after BRAC. • Respond to potential problem reports and work with administrators and users to ensure full understanding of technical aspects of the system. • Create, remove and reactivate WPS user accounts as requested. • Provide 24 hour on-call support as assigned. Show less
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Education
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College of Southern Maryland - 2002, 2008
Community
