Co-Founder | Facebook & Instagram Ads Specialist

• Jul 2020 - Present

Area Manager

• Jul 2020 - Dec 2020

-Managing, leading, training and developing a team of over than 100 associates - Implementing and addressing safety, performance, quality KPIs - Being involved in the day-to-day operation of the distribution center and delivering results - Reviewing forecasted vs. actual volume to determine productivity requirements to meet overall - Building and network goals while adapting to drastic volume/capacity changes - Removing barriers to reassure associates feel valued and… Show more -Managing, leading, training and developing a team of over than 100 associates - Implementing and addressing safety, performance, quality KPIs - Being involved in the day-to-day operation of the distribution center and delivering results - Reviewing forecasted vs. actual volume to determine productivity requirements to meet overall - Building and network goals while adapting to drastic volume/capacity changes - Removing barriers to reassure associates feel valued and engaged - Maintaining health and safety standards within the area and promote a positive health and safety culture on-site - Driving continuous improvement using methodologies such as Kaizen and 5s - Implementing the department's project to improve the process Show less -Managing, leading, training and developing a team of over than 100 associates - Implementing and addressing safety, performance, quality KPIs - Being involved in the day-to-day operation of the distribution center and delivering results - Reviewing forecasted vs. actual volume to determine productivity requirements to meet overall - Building and network goals while adapting to drastic volume/capacity changes - Removing barriers to reassure associates feel valued and… Show more -Managing, leading, training and developing a team of over than 100 associates - Implementing and addressing safety, performance, quality KPIs - Being involved in the day-to-day operation of the distribution center and delivering results - Reviewing forecasted vs. actual volume to determine productivity requirements to meet overall - Building and network goals while adapting to drastic volume/capacity changes - Removing barriers to reassure associates feel valued and engaged - Maintaining health and safety standards within the area and promote a positive health and safety culture on-site - Driving continuous improvement using methodologies such as Kaizen and 5s - Implementing the department's project to improve the process Show less

Customer Service Team Lead

• Mar 2019 - Jul 2020

- Responsible for the daily performance of a group of 50+ CSRs, working in multiple locations - Ensuring timely turnaround of customer queries and compliance of operational SLA’s & ramp up. - Coordinating day to day activities of the team and facilitating completion of additional activities as required. - Ensuring KPIs are met, inside and outside the SLA Measurement - Monitoring and regular reporting of activities within the team - Implementation and management of any new… Show more - Responsible for the daily performance of a group of 50+ CSRs, working in multiple locations - Ensuring timely turnaround of customer queries and compliance of operational SLA’s & ramp up. - Coordinating day to day activities of the team and facilitating completion of additional activities as required. - Ensuring KPIs are met, inside and outside the SLA Measurement - Monitoring and regular reporting of activities within the team - Implementation and management of any new initiatives which come on board - Continuously motivating the team to drive for success in customer satisfaction - Headcount management. Productivity/workflow management. - Responsible for attendance management, implement HR policies, return to work meetings. - Participating in the recruitment and induction training of new staff. - Providing regular and ad hoc reporting to Client - Deputising Ops Lead on Headcount Validations meetings and supporting with Invoicing process - Implementing and managing Company wise projects Show less - Responsible for the daily performance of a group of 50+ CSRs, working in multiple locations - Ensuring timely turnaround of customer queries and compliance of operational SLA’s & ramp up. - Coordinating day to day activities of the team and facilitating completion of additional activities as required. - Ensuring KPIs are met, inside and outside the SLA Measurement - Monitoring and regular reporting of activities within the team - Implementation and management of any new… Show more - Responsible for the daily performance of a group of 50+ CSRs, working in multiple locations - Ensuring timely turnaround of customer queries and compliance of operational SLA’s & ramp up. - Coordinating day to day activities of the team and facilitating completion of additional activities as required. - Ensuring KPIs are met, inside and outside the SLA Measurement - Monitoring and regular reporting of activities within the team - Implementation and management of any new initiatives which come on board - Continuously motivating the team to drive for success in customer satisfaction - Headcount management. Productivity/workflow management. - Responsible for attendance management, implement HR policies, return to work meetings. - Participating in the recruitment and induction training of new staff. - Providing regular and ad hoc reporting to Client - Deputising Ops Lead on Headcount Validations meetings and supporting with Invoicing process - Implementing and managing Company wise projects Show less

Customer Service Representative

• Aug 2017 - Jan 2019

• Consulting and troubleshooting team's requests regarding Multi Products issues (AdWords Editor and Google Analytics), as AdWords Editor and Google Analytic POC • Mentoring team new hires during their ramp-up process. • Providing excellent and quality customer service to Google AdWords users via phone, chat and email • Promoting the products and services of the company by means of knowledge, attitude, information • Active participating in company's charitable events • Consulting and troubleshooting team's requests regarding Multi Products issues (AdWords Editor and Google Analytics), as AdWords Editor and Google Analytic POC • Mentoring team new hires during their ramp-up process. • Providing excellent and quality customer service to Google AdWords users via phone, chat and email • Promoting the products and services of the company by means of knowledge, attitude, information • Active participating in company's charitable events

Project Manager

• Jan 2017 - Aug 2017

• Event management • Locate and define new process improvement opportunities • Develop and databases, data collection systems, data analytics and other strategies • Supporting process during preparation and realization of projects • Implement recommendations/solutions and ensure the client receives the necessary assistance to carry it all out • Event management • Locate and define new process improvement opportunities • Develop and databases, data collection systems, data analytics and other strategies • Supporting process during preparation and realization of projects • Implement recommendations/solutions and ensure the client receives the necessary assistance to carry it all out