Experience

Beedoit.io

• Customer Care Manager

  • Apr 2022 - Present

  BeeDoIT is an online educational program for individuals, who are aiming to start at or switch their career to the Sourcer, Recruitment, or HR in an IT. The role of a Customer Care Manager involves: - interaction with both new and existing leads - communication of information to the customers regarding online courses, their structure, and fares - full-cycle customer service starting from the first contact and until the closed deal - maintaining customer database at a HubSpot CRM base Show less



OD&D

• Ukraine
• Business Consulting and Services
• 1 - 100 Employee

• Service & CX Designer

  • Aug 2020 - Aug 2021

  At OD&D Agency - organisational design and business development agency, we work on business development and management consulting for various clients. As a Service and Customer Experience designer my role included: - designing and implementing customer experience journeys for several partner businesses - conducting primary and secondary research, as well as analysing and compiling research repots - managing product design project from discovery to definition part - facilitated various internal workshops for the team at the company - designing and presenting outcome presentation for the clients - teamwork and communication within. Show less



ReDash.denim

• Founder

  • Sep 2018 - Jan 2019

  Re-Dash is a sustainable brand which creates upcycled garments from denim. The brand was created as a response to climatic changes. Its main aim was to change people's perception of global changes by creating fashion pieces from second-hand materials. As the brand's Founder I was responsible for: - creating the concept of the brand - carrying out marketing research considering the potential audience and its needs - creating Business Model Canvas for the brand functioning - selecting of the material for the product - design of the bag models, selection of the second-hand material for the product and control of the product implementation - participation and product (bag) sale at a Boutique Vintage Market Show less



D2

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Junior Graphic Designer

  • Nov 2017 - Jan 2018

  D2.digital is an IT outsourcing company based in Ukraine, specializing in client enterprise digitalization. Main responsibilities as a Graphic Designer at an IT company: - internal brand identity development for the D2 IT company - research and presentation assembly of a project proposal for the Customer Experience redesign project - PR assistant for the D2 campaign at an Effie Ceremony event D2.digital is an IT outsourcing company based in Ukraine, specializing in client enterprise digitalization. Main responsibilities as a Graphic Designer at an IT company: - internal brand identity development for the D2 IT company - research and presentation assembly of a project proposal for the Customer Experience redesign project - PR assistant for the D2 campaign at an Effie Ceremony event



Tapped and Packed Ltd

• United Kingdom
• 1 - 100 Employee

• Barista

  • Jun 2017 - Aug 2017

  After graduating from the BA in London for a short period of time worked as a barista in Central London. After graduating from the BA in London for a short period of time worked as a barista in Central London.



Wishdates

• United States
• Recreational Facilities

• Junior Interaction Designer

  • Mar 2015 - Jul 2015

  Wishdates is a dating service company, which has an app that is mainly working on the Eastern-European market. Achievements: - redesigned and adopted an already working version of the app for a new iOS - identifying and solving user-based issues within the app - assembling presentations for an updated UI/UX design of the app - several proposed ideas were used in the functioning app Wishdates is a dating service company, which has an app that is mainly working on the Eastern-European market. Achievements: - redesigned and adopted an already working version of the app for a new iOS - identifying and solving user-based issues within the app - assembling presentations for an updated UI/UX design of the app - several proposed ideas were used in the functioning app