Experience

EltexSoft

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • kwi 2020 - – obecnie



Jobla.co

• Ukraine
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Specialist

  • sie 2019 - sty 2020

  · Gain a deep understanding of users and customers, identify and fill product gaps and generate new ideas that improve user experience and drive growth.· Monitor social media accounts and other earned channels to track and respond to mentions, customer feedback, and discussions related to Jobla.co.· Obtain feedback and gather innovative ideas to improve the product or services from users.· Escalate concerns of the customers’ community.· Analyze insights to get an understanding of what’s working and what should be amplified or modified.



Adraba

• Ukraine
• Software Development
• 1 - 100 Employee

• Project Manager

  • sie 2019 - sty 2020

  · Support and contribute to the effective delivery of the project work plan.· Performed tasks central to program progress, including scheduling and resource management.· Consistently met deadlines with the team, achieving commendations.· Managed the product-development progress from concept through ensuring design accordance and functionality.· Maintain and prepare the necessary documentation for the monitoring of the project implementation.· Work closely with the product management team on defining the product strategy.· Clearly communicated problems and progress to upper management via reports and presentations.· Providing status reports to the programme's stakeholders.· Maintaining the prioritized backlog of user stories, features, and defects.· Understand the features and changes in product requirements and support the sprint planning exercises.



B2B Soft

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Training and User Success Specialist

  • lip 2018 - lip 2019

  - Handling inbound customer’s calls and managing their requests and needs.- Maintaining customer accounts.- Conducting one-on-one instruction with new customers to make sure that the delivery of the training curriculum is useful and informative.- Ensuring that training content is accurate and following the process to update the material regularly.- Scheduling and coordinating the product training sessions.- Conducting small group and individual training sessions based on learning needs.- Working closely with the management and supervisors in the internal operations in customer service areas to identify training needs and develop solutions.- Identifying, analyzing and troubleshooting technical issues and providing effective solutions.- Providing clear and complete documentation and notes on all service inquiries.