Experience

Konrad Estate

• Thailand
• Real Estate
• 1 - 100 Employee

• Senior Sales Manager

  • Jul 2022 - Present

  Developing new business leads in the Dubai market, presenting, promoting and selling products or services using solid arguments to existing and prospective customers. Maintaining relationships with repeat clients (via CRM and reporting) to keep them satisfied and promote future business opportunities and referrals. Analysing internal data and external sources to identify opportunities to improve sales performance. Identifying and contacting potential clients to determine their needs and assess their interest in the company’s products or services. Communicating regularly with senior management on status of projects and issues impacting sales results. Staying informed about the real estate industry by dedicating time to research new housing regulations and legislation that affects the sales process, by attending industry meetings, seminars and conferences to develop professional networks. Show less



Flower Agent Tver

• Tver’, Russia

• Shop Owner

  • Jun 2021 - Present

  Generating new business, developing, and executing business strategy, and establishing relationships with vendors and suppliers. Heading marketing activities to promote the business and the launch of the regular promo for clients. Planning, organizing and leading workers to create quality seasonal and evergreen arrangements using design and display strategies to drive sales. Controlling flower shipments, pruning of the flowers at periodic intervals, and arranging marketable bouquets. Designed and implemented a strategic sales plan that expanded the company's customer base and ensured its strong presence in the local market. Developed and successfully executed the shop concept during its opening Show less



Salon Beauty Agent

• Tver’, Russia

• Salon Owner

  • Jun 2016 - Present

  Managing a team of 25 salon workers, leading, and directing them, assessing, and evaluating their performance. Reviewing service standards, pricing products for retail sales, and following up on and resolving customer complaints. Obtaining sanitary licenses and controlling sanitary standards in the salon. Carried out marketing activities to promote the business’s grand opening, controlled the business strategy execution. Recruited salon staff that met mandatory educational and licensing requirements, developed work schedules, set goals for each salon manager evaluated their performance, and provided training and overall guidance. Took full responsibility for the initiation, planning and execution of the salon grand opening process. Built a strong company identity by developing logo design and establishing the brand voice and tone. Developed script for the salon staff in order to communicate in an effective and professional manner. Show less



Thai Day Spa

• Portugal
• Individual and Family Services

• Senior Operations Manager

  • 2013 - Sep 2022

  Implementing new services and products, creating and distributing promotional material to attract new clients. Heading social media marketing, including regular and ad-hoc promos for clients. Controlling the sourcing process of the salon staff from Thailand and Bali, developing their responsibilities. Providing legal support for the Company, that follows Russian Federation legislation requirements. Building the company’s identity by re-branding, establishing a new voice and tone, and reconstructing of premises. Controlling that client complaints regarding salon services and employee behaviour are addressed and resolved. Overseeing the work of finance staff responsible for bookkeeping, maintaining business financial records (invoices, delivery notes, customer details, accounts receivable and accounts payable), and keeping records of the bank statements, legal documents and tax-related documents. Defined relationship standards with vendors and suppliers. Took full responsibility for initiating, planning, and executing the salon grand opening process. Show less



Tulip Group Thailand

• Pattaya, Chon Buri, Thailand

• Senior Sales Manager

  • 2010 - 2013

  Processed incoming applications for the purchase of the real estate, and advised and provided support to the clients on the acquisition of real estate abroad. Selected properties for clients and placed properties at different locations in the city. Participated in real estate exhibitions, and company seminars; invited clients to seminars and webinars. Monitored the foreign real estate market, searched for new foreign partners Handled weekly reporting, an adaptation of contractual documentation Conducted the processes of agreeing on contractual relations between the company, customers of services and interested 3rd parties. Developed and implemented a package of proposals aimed to attract new customers for services. Developed and successfully implemented a sales strategy for launching a new real estate development project, as a result of which 100+ transactions were successfully closed before the official start of sales. Introduced a new structure of the department work organisation, the effectiveness of which was substantiated in practice. Show less



Alfa-Bank

• Russian Federation
• Banking
• 700 & Above Employee

• Front Office Specialist

  • Dec 2010 - Sep 2011

  Advised clients on the loan product, verified and prepared documents to apply for a loan, drafted loan agreements. Opened and closed the operating day on daily basis, and kept cash records in the bank software program. Accepted and issued cash using payment cards, and made transfers to individuals without opening an account. Prepared more than 100 incoming/outgoing orders for banking operations and kept a register of exchange rates and their changes electronically. Provided reporting documents for transfer to the archive on daily basis. Attracted new clients by actively presenting new products, analysing the current portfolio of the clients, and holding presentations. Applied knowledge of the Russian Federation legislation requirements and the regulations of the Bank of Russia. Increased the clients’ database by 12% which as the result led to an increase in the issuance of loans. Show less



Russian Standard Bank

• Banking
• 200 - 300 Employee

• Debt Management Specialist

  • Aug 2010 - Oct 2010

  Assessed the solvency of debtors, collected information about debtors, called them to collect debts, and negotiated to recover the full amount of the debt, identified clients of a risk category. Controlled promises received from borrowers to repay overdue debts, full write-off of overdue debts. Advised clients on loan repayment issues or formation of debt and its consequences issues. Handled credit documentation and provided basic accounting, maintained a register. Worked with insurance companies to offer customers with overdue debt insurance against the risk of non-payment of the loan. Established contact with clients by finding out the reason for the payment schedule violation, setting the deadline for the control repayment of overdue debts, and checking information received from the client on debt repayment. Show less



GE Money Bank

• Czechia
• 1 - 100 Employee

• Debt Management Specialist

  • Mar 2009 - Aug 2010

  Accompanied distressed assets at the stage of pre-trial recovery by negotiating the settlement of distressed debts. Prepared packages of documents for the initiation of a judicial recovery (early debt recovery). Dealt with incoming customer requests (mortgage holidays, return to a payment schedule, debt restructuring, cancellation of fines, compensation). Worked with assets within the framework of considering an application for the cancellation of fines/penalties by providing an opinion on the advisability of writing off fines. Show less



Komint CJSC

• Kazan, Tatarstan, Russia

• Legal Counsel

  • May 2008 - Sep 2008

  Drafted and created templates for sale and purchase, lease, services agreements, contracts of employment and foreign trade (importing) contracts. Provided legal advice and follow-up on real estate transactions and property registration. Provided advice on and assistance to the firm's clients regarding corporate and contract law matters (i.e. ….). Implemented corporate governance procedures (performed the full range of corporate secretary functions). Maintained and regularly updated the firms internal registers (shareholders, directors etc.). Provided full legal support on legal entities; formation and their restructuring, and alteration of constitutional documents. Show less



Raksel LLC

• Kazan, Tatarstan, Russia

• Salon Manager

  • Apr 2007 - May 2008

  Oversaw daily salon operations, and organized employees; shifts, considering peak times and seasonality. Controlled tidiness of the premises and enforced hygiene practices across all workstations. Arranged regular maintenance services for all equipment, monitored stock levels and ordered supplies. Tracked all payments from clients, managed cash flow and performed basic accounting, provided reports. Kept updated records of costs and revenues (monthly and quarterly), and took care of document flow. Controlled the maintenance of the clients’ database, appointments schedule and reminders. Hired and trained new employees, conducted interviews and assessments, and provided team support by encouraging their engagement. Show less



Estetica LLC

• Kazan, Tatarstan, Russia

• Administrator

  • Jun 2005 - Aug 2005

  Met guests, scheduled appointments, and sent notifications and reminders to the clients and staff. Provided polite and friendly communication in the salon and via calls, emails, and messages. Consulted clients on services and beauty products, and answered guests' questions. Monitored stock levels and ordered supplies, working closely with regular suppliers. Worked with a cash register and terminal, and prepared reports for the finance department. Met guests, scheduled appointments, and sent notifications and reminders to the clients and staff. Provided polite and friendly communication in the salon and via calls, emails, and messages. Consulted clients on services and beauty products, and answered guests' questions. Monitored stock levels and ordered supplies, working closely with regular suppliers. Worked with a cash register and terminal, and prepared reports for the finance department.



Shipping Company Tatflot JSC

• Kazan, Tatarstan, Russia

• Tour Agent

  • Jun 2004 - Aug 2004

  Advised clients on tourism products by understanding their needs and tailored programs according to their personal preferences. Prepared and executed documents associated with travel plans, and advised customers about passports, insurance, visas, vaccinations, and vehicle hire. Arranged travel bookings and payments using an online booking system. Advised clients on tourism products by understanding their needs and tailored programs according to their personal preferences. Prepared and executed documents associated with travel plans, and advised customers about passports, insurance, visas, vaccinations, and vehicle hire. Arranged travel bookings and payments using an online booking system.