Experience

Unex Bank

• Ukraine
• Banking
• 1 - 100 Employee

• Head of Debt Collection Department

  • Jun 2023 - Present

  Key Qualifications:• In-depth knowledge of banking regulations, policies, and procedures related to problem debt management.• Strong understanding of financial products, credit risk assessment, and debt recovery strategies.• Excellent analytical skills to evaluate and assess complex debt situations.• Proficient in using financial software and systems for tracking and analyzing debt-related data.• Solid understanding of legal and regulatory frameworks governing debt collection and recovery processes.• Strong leadership and managerial abilities to oversee a team and drive results.• Excellent communication and negotiation skills to interact with clients, internal stakeholders, and external agencies.Responsibilities:• Develop and implement effective strategies for managing and reducing problem debt in the bank.• Monitor and analyze the bank's problem debt portfolio to identify trends, risks, and opportunities for improvement.• Assess credit risk and evaluate the financial viability of borrowers in default or facing potential default.• Design and implement debt recovery plans and procedures, ensuring compliance with legal and regulatory requirements.• Lead and supervise a team of debt management professionals, providing guidance, training, and support as needed.• Collaborate with other departments, such as legal, risk management, and credit operations, to ensure coordinated and efficient debt management processes.• Liaise with external agencies, such as debt collection agencies or legal firms, to facilitate the recovery of problem debts.• Develop and maintain effective communication channels with clients to negotiate repayment plans and resolve issues.• Prepare and present reports on problem debt management activities, including key metrics, trends, and progress.• Stay updated on industry best practices, emerging trends, and regulatory changes related to problem debt management. Show less

• Deputy Head of Debt Collection Department

  • Jun 2022 - Jun 2023

  Key Qualifications & Responsibilities:• building a soft collection service and implementing effective strategies;• effective work with secured and unsecured debts;• debt collection processes automation;• planning, analysis, and control of the debt collection process;• implementing new technologies.Achievements:• increased debt collection revenue by 40+%;• creation of new motivation system;• built reporting system;• CRM system upgrade.



CreditKasa

• Ukraine
• Financial Services
• 1 - 100 Employee

• Head of collection

  • Jul 2021 - Jun 2022

  Key Qualifications & Responsibilities: • improving a soft collection service; • creating and implementing efficient strategies; • debt collection processes automation; • implementing new tools (AI robot) and improvement of existing tools (SMS, • emails, dialer); • communication with external debt collection companies; Achievements: • increased debt collection revenue by 50+%; • launched effective work with factoring portfolios; • legal collection process launched; • new CRM system implemented. Show less



CREDITEXPRESS Ukraine

• Ukraine
• Financial Services
• 1 - 100 Employee

• Specialist of Project Management Department

  • Oct 2017 - Jul 2021

  Key Qualifications & Responsibilities: • increasing efficiency of the debt collection process; • liaise between CRM and call center to drive leverage of cross-process • excellence ; • improving a reporting system; • systemizing processes and sharing best practices; • communication with clients. Key Qualifications & Responsibilities: • increasing efficiency of the debt collection process; • liaise between CRM and call center to drive leverage of cross-process • excellence ; • improving a reporting system; • systemizing processes and sharing best practices; • communication with clients.



EOS Ukraine

• Chief Operating Officer

  • Jun 2013 - Jun 2015

  Key Qualifications & Responsibilities:• effectively managing a team of over 150 employees;• increasing operational efficiency;• implementing new debt collection strategies to achieve company goals;• improving the process of interactions of entities within the department.

• Head of Call Center

  • Feb 2012 - Jun 2013

  Key Qualifications & Responsibilities:• effectively managing a team of over 90 employees;• formation of the schedule of shifts depending on loading;• hiring and personnel training;• preparation and carrying out training for experts.• control of KPI performance of division and employees;• development of standard documentation (procedure, instruction, situation,• duty regulations, scripts of conversations, etc.);• preparation of technical requirements for the introduction of software products. Show less

• Debt collection Team Leader

  • Jan 2011 - Feb 2012

  Key Qualifications & Responsibilities:• formation of the schedule of shifts depending on loading;• hiring and training of the team;• coordinating and controlling of daily working streams of a team of• operators to ensure achievement operative is whole contact center;• organization of procedures for servicing quality control;• increasing overall team performance;• reports preparation for the stakeholders.



FASP

• Russian Federation
• Financial Services
• 1 - 100 Employee

• Debt collection Team Leader

  • May 2008 - Dec 2010

  Key Qualifications & Responsibilities: • coordinating and controlling of daily working streams of the team to • ensure the achievement of department goals; • ensuring high-quality service; • organization of procedures for service quality control; • provide training for employees; • increasing overall team performance; • reports preparation for the stakeholders. Key Qualifications & Responsibilities: • coordinating and controlling of daily working streams of the team to • ensure the achievement of department goals; • ensuring high-quality service; • organization of procedures for service quality control; • provide training for employees; • increasing overall team performance; • reports preparation for the stakeholders.