Experience

R2Net Inc - JamesAllen.com

• United States
• Retail
• 100 - 200 Employee

• Customer Service Representative

  • Feb 2018 - Present

  Assist clients via chat service and phone with purchases of Diamonds, Gemstones, Settings and Fine Jewelry. Member of Service Team handling repairs, resizes, insurance claims and complaints. Assist clients via chat service and phone with purchases of Diamonds, Gemstones, Settings and Fine Jewelry. Member of Service Team handling repairs, resizes, insurance claims and complaints.



Carey International

• United States
• Taxi and Limousine Services
• 200 - 300 Employee

• International Specialist

  • Mar 2009 - Oct 2018

  Perform quality control analysis on all reservations, including Internet and travel agent booked, held for review prior to submission to the local service provider. Provide feedback to supervisors for coaching purposes of reservation specialists. Follow up with local service providers on reservations pending confirmation. Input reservations received via email and fax. Provide quotes as requested and respond to questions received via email and fax. Input confirmations into CES (company owned software) received from service providers. Answer calls from service providers when they have problems. Release drivers and document for billing purposes. Provide back up for Meeting & Events, Road Shows, Private Aviation and International customers when those departments are not staffed. Show less



Experient (Now Maritz)

• United States
• Events Services
• 200 - 300 Employee

• Customer Service Representative

  • 2008 - 2009

  Point of contact for meeting attendees and exhibitors registering for conferences and booking hotel rooms using various platforms and resources. Provide conference related information and troubleshoot issues that may arise. Possibility of up to 25 different meetings registering at any given point in time. Point of contact for meeting attendees and exhibitors registering for conferences and booking hotel rooms using various platforms and resources. Provide conference related information and troubleshoot issues that may arise. Possibility of up to 25 different meetings registering at any given point in time.



MRD Construction

• Northern Virginia area

• Assistant

  • 2007 - 2008

  Assisted on-site remodeling homes. Duties included demolition, framing, drywall installation, painting, and finishing. Assisted on-site remodeling homes. Duties included demolition, framing, drywall installation, painting, and finishing.



Network Equipment Technologies

• United States
• Telecommunications
• 100 - 200 Employee

• Technical Assistance Coordinator

  • Feb 1997 - Apr 2006

  ACD agent for world wide service and technical assistance requests for Multiservice Access Platform, Broadband Services Delivery and VoIP Telephony platform equipment. Coordinated dispatch of third party field service engineers and partner held parts to world wide on site locations. Processed advanced exchange RMAs, tracked/followed up on unreturned merchandise lowering overhead. Trained and developed coordinators ACD agent for world wide service and technical assistance requests for Multiservice Access Platform, Broadband Services Delivery and VoIP Telephony platform equipment. Coordinated dispatch of third party field service engineers and partner held parts to world wide on site locations. Processed advanced exchange RMAs, tracked/followed up on unreturned merchandise lowering overhead. Trained and developed coordinators



Network Technologies

• United States
• Information Technology & Services
• 1 - 100 Employee

• Coordinator

  • 1997 - 2006

  ACD agent for world wide service and technical assistance requests for Multiservice Access Platform, Broadband Services Delivery and VoIP Telephony platform equipment. Coordinated dispatch of third party field service engineers and partner held parts to world wide on site locations. Processed advanced exchange RMAs, tracked/followed up on unreturned merchandise lowering overhead. Trained and developed coordinators. ACD agent for world wide service and technical assistance requests for Multiservice Access Platform, Broadband Services Delivery and VoIP Telephony platform equipment. Coordinated dispatch of third party field service engineers and partner held parts to world wide on site locations. Processed advanced exchange RMAs, tracked/followed up on unreturned merchandise lowering overhead. Trained and developed coordinators.