Daria Malcon
Contractor at Pinnacle Corporation Limited- Claim this Profile
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English -
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Italian Limited working proficiency
Topline Score
Bio
Credentials
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Certified Online Learning Facilitator
The LPI (Learning and Performance Institute)Nov, 2023- Oct, 2024 -
KiwiLearn Super Scholar
Kiwi.comMay, 2021- Oct, 2024 -
Train the Trainer
Kiwi.comApr, 2020- Oct, 2024 -
Captivate Essential Skills
Ace Computer Training CenterDec, 2016- Oct, 2024 -
Train the Trainer
AmadeusDec, 2015- Oct, 2024 -
Amadeus Ticketing for ACOs
AmadeusJul, 2013- Oct, 2024 -
Global Distribution Systems Fares and Ticket Course - AMADEUS
International Air Transport Association (IATA)Jun, 2013- Oct, 2024 -
National Certificate in Adult Education and Training (Level 5)
Te Wānanga o AotearoaFeb, 2009- Oct, 2024 -
Certificate in e-Learning Design and Development
NorthTecApr, 2007- Oct, 2024 -
Moodle e-Learning Certificate
MoodleMar, 2007- Oct, 2024 -
National Certificate in Tourism (Level 3)
International Travel CollegeAug, 2004- Oct, 2024 -
Blackboard Learning Management System
BlackboardDec, 2003- Oct, 2024 -
Galileo Executive Airline Reservation Course
TravelportJun, 1990- Oct, 2024 -
Intermediate Passenger Tariffs
Air New ZealandSep, 1985- Oct, 2024 -
International and Domestic Travel Industry Operations
Travel Agents Association of NZ (TAANZ)Apr, 1985- Oct, 2024
Experience
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Pinnacle Corporation Limited
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New Zealand
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Contractor
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Nov 2023 - Present
o Systemise Risk Registers and Risk treatment o Develop and systemise Risk Assessments o Contractor Management process o Development of Management Dashboards o Create Damstra resource material (framework) for frontline managers and workers o Scope Damstra modules On short term contract (Jan 2024 end date) o Systemise Risk Registers and Risk treatment o Develop and systemise Risk Assessments o Contractor Management process o Development of Management Dashboards o Create Damstra resource material (framework) for frontline managers and workers o Scope Damstra modules On short term contract (Jan 2024 end date)
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Kiwi.com
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Czechia
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Software Development
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700 & Above Employee
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Senior Learning and Development Specialist
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Feb 2020 - Oct 2023
RESPONSIBILITIES - F2F/virtual facilitator (hard and soft skills) - Curriculum design - Content design and development (F2F/Virtual/eLearning) - Vendor relations - Mentor - Global Distribution Systems SME - Writer’s Program contributions - Instructional Design using Understanding by Design methodology TOOLS Articulate, Storyline, Vyond, Session Lab, LMS Northpass, Jira, Google Suite, Amadeus/Travelport/Sabre/Farelogix GDS systems RESPONSIBILITIES - F2F/virtual facilitator (hard and soft skills) - Curriculum design - Content design and development (F2F/Virtual/eLearning) - Vendor relations - Mentor - Global Distribution Systems SME - Writer’s Program contributions - Instructional Design using Understanding by Design methodology TOOLS Articulate, Storyline, Vyond, Session Lab, LMS Northpass, Jira, Google Suite, Amadeus/Travelport/Sabre/Farelogix GDS systems
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Ports of Auckland
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Transportation, Logistics and Storage
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100 - 200 Employee
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Business Administrator
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Jul 2019 - Jan 2020
RESPONSIBILITIES Assistant to Director of Marine and Director of Safety & Wellbeing included preparation of meeting and Executive Board reports on Health and Safety activities across the POAL Project coordination during Ferguson Wharf Container Terminal Automation for Health & Safety risk assessment project using BowTieXp Risk Assessment software Business Improvement Specialist - worked to improve reporting and communication support of application PortSafe - internal tool… Show more RESPONSIBILITIES Assistant to Director of Marine and Director of Safety & Wellbeing included preparation of meeting and Executive Board reports on Health and Safety activities across the POAL Project coordination during Ferguson Wharf Container Terminal Automation for Health & Safety risk assessment project using BowTieXp Risk Assessment software Business Improvement Specialist - worked to improve reporting and communication support of application PortSafe - internal tool used for reporting hazards, near misses and incidents using ICAM process methodology MS Teams site set up for Safety & Wellbeing team TOOLS MS Teams, MS Excel, BowTieXP risk assessment software, Power BI data visualisation Show less RESPONSIBILITIES Assistant to Director of Marine and Director of Safety & Wellbeing included preparation of meeting and Executive Board reports on Health and Safety activities across the POAL Project coordination during Ferguson Wharf Container Terminal Automation for Health & Safety risk assessment project using BowTieXp Risk Assessment software Business Improvement Specialist - worked to improve reporting and communication support of application PortSafe - internal tool… Show more RESPONSIBILITIES Assistant to Director of Marine and Director of Safety & Wellbeing included preparation of meeting and Executive Board reports on Health and Safety activities across the POAL Project coordination during Ferguson Wharf Container Terminal Automation for Health & Safety risk assessment project using BowTieXp Risk Assessment software Business Improvement Specialist - worked to improve reporting and communication support of application PortSafe - internal tool used for reporting hazards, near misses and incidents using ICAM process methodology MS Teams site set up for Safety & Wellbeing team TOOLS MS Teams, MS Excel, BowTieXP risk assessment software, Power BI data visualisation Show less
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House of Travel
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New Zealand
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Travel Arrangements
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400 - 500 Employee
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Training Developer and Instructor
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Apr 2017 - Dec 2017
RESPONSIBILITIES - Training Needs Analysis for Leisure, Corporate and Wholesale travel divisions, IT and Help Desk teams - Development of job aids - Trainer and on site migration support (75 retail outlets) - Advanced training on Amadeus Productivity Suite tools for Help Desk, Test Analysts and Developers TOOLS Amadeus GDS system, Dolphin Mid & Back Office, MS Office suite HIGHLIGHT House of Travel's core selling tools had undergone minimal change in over fifteen… Show more RESPONSIBILITIES - Training Needs Analysis for Leisure, Corporate and Wholesale travel divisions, IT and Help Desk teams - Development of job aids - Trainer and on site migration support (75 retail outlets) - Advanced training on Amadeus Productivity Suite tools for Help Desk, Test Analysts and Developers TOOLS Amadeus GDS system, Dolphin Mid & Back Office, MS Office suite HIGHLIGHT House of Travel's core selling tools had undergone minimal change in over fifteen years, for the mostly advanced users. Low error logs on completion of the project, demonstrated my successful preparation of relevant content and delivery during the migration over a 9 month project. Show less RESPONSIBILITIES - Training Needs Analysis for Leisure, Corporate and Wholesale travel divisions, IT and Help Desk teams - Development of job aids - Trainer and on site migration support (75 retail outlets) - Advanced training on Amadeus Productivity Suite tools for Help Desk, Test Analysts and Developers TOOLS Amadeus GDS system, Dolphin Mid & Back Office, MS Office suite HIGHLIGHT House of Travel's core selling tools had undergone minimal change in over fifteen… Show more RESPONSIBILITIES - Training Needs Analysis for Leisure, Corporate and Wholesale travel divisions, IT and Help Desk teams - Development of job aids - Trainer and on site migration support (75 retail outlets) - Advanced training on Amadeus Productivity Suite tools for Help Desk, Test Analysts and Developers TOOLS Amadeus GDS system, Dolphin Mid & Back Office, MS Office suite HIGHLIGHT House of Travel's core selling tools had undergone minimal change in over fifteen years, for the mostly advanced users. Low error logs on completion of the project, demonstrated my successful preparation of relevant content and delivery during the migration over a 9 month project. Show less
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Amadeus IT Pacific
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Australia
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Training Developer and Instructor
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Jun 2007 - Apr 2017
RESPONSIBILITIES Training and Development (Asia Pacific) and Account Manager (Tertiary) - Lead Trainer for New Zealand and South Pacific (Fiji, Tonga and Samoa) - Account acquisition and relationship management (Tertiary sector) - Curriculum design - Design and development (F2F, virtual and eLearning) - Learning Services business administration - Gap analysis of on demand training resources for a video library project - Video design and development - Migration… Show more RESPONSIBILITIES Training and Development (Asia Pacific) and Account Manager (Tertiary) - Lead Trainer for New Zealand and South Pacific (Fiji, Tonga and Samoa) - Account acquisition and relationship management (Tertiary sector) - Curriculum design - Design and development (F2F, virtual and eLearning) - Learning Services business administration - Gap analysis of on demand training resources for a video library project - Video design and development - Migration support (Key Accounts in Australia and New Zealand, Korean Airlines) INSTRUCTIONAL DESIGN METHOD using ADDIE TOOLS Amadeus GDS, LMS Custom, Camtasia, Captivate, MS Tools, Webex, GoToTraining HIGHLIGHT - Created income stream for Learning Services by acquiring 90% of New Zealand's tertiary education sector delivering travel and tourism training programs - Brand awareness - the online video library project had highest number of hits by market, within the global Amadeus IT Group - Initiated bi-annual networking event 'Travel Educator’s Forum' for travel industry suppliers to meet with travel education providers and discuss workforce planning Show less RESPONSIBILITIES Training and Development (Asia Pacific) and Account Manager (Tertiary) - Lead Trainer for New Zealand and South Pacific (Fiji, Tonga and Samoa) - Account acquisition and relationship management (Tertiary sector) - Curriculum design - Design and development (F2F, virtual and eLearning) - Learning Services business administration - Gap analysis of on demand training resources for a video library project - Video design and development - Migration… Show more RESPONSIBILITIES Training and Development (Asia Pacific) and Account Manager (Tertiary) - Lead Trainer for New Zealand and South Pacific (Fiji, Tonga and Samoa) - Account acquisition and relationship management (Tertiary sector) - Curriculum design - Design and development (F2F, virtual and eLearning) - Learning Services business administration - Gap analysis of on demand training resources for a video library project - Video design and development - Migration support (Key Accounts in Australia and New Zealand, Korean Airlines) INSTRUCTIONAL DESIGN METHOD using ADDIE TOOLS Amadeus GDS, LMS Custom, Camtasia, Captivate, MS Tools, Webex, GoToTraining HIGHLIGHT - Created income stream for Learning Services by acquiring 90% of New Zealand's tertiary education sector delivering travel and tourism training programs - Brand awareness - the online video library project had highest number of hits by market, within the global Amadeus IT Group - Initiated bi-annual networking event 'Travel Educator’s Forum' for travel industry suppliers to meet with travel education providers and discuss workforce planning Show less
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NorthTec
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Italy
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Environmental Services
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1 - 100 Employee
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Instructional Designer & eLearning Facilitator
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Feb 2007 - May 2007
RESPONSIBILITIES - Facilitator for online course 'Certificate in eLearning Design and Development' - Distance learning INSTRUCTIONAL DESIGN METHOD Learning design model ADDIE TOOLS Moodle LMS (Training Administrator role) HIGHLIGHT - Supported change from traditional classroom-based tutors to facilitating training via online delivery - Fostered adoption of new learning technologies RESPONSIBILITIES - Facilitator for online course 'Certificate in eLearning Design and Development' - Distance learning INSTRUCTIONAL DESIGN METHOD Learning design model ADDIE TOOLS Moodle LMS (Training Administrator role) HIGHLIGHT - Supported change from traditional classroom-based tutors to facilitating training via online delivery - Fostered adoption of new learning technologies
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Serko Ltd.
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New Zealand
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IT Services and IT Consulting
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200 - 300 Employee
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Support and Training Analyst
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Jul 2006 - Apr 2007
RESPONSIBILITIES - 1st Level Help Desk for corporate travel expense management tools - Training analysis for 1st Level Help Desk staff onboarding - Onboarding plan created for Help Desk analysts - Knowledge management TOOLS Serko Corporate and Serko Online Mid and Back Office systems, Amadeus, Travelport Sabre GDS RESPONSIBILITIES - 1st Level Help Desk for corporate travel expense management tools - Training analysis for 1st Level Help Desk staff onboarding - Onboarding plan created for Help Desk analysts - Knowledge management TOOLS Serko Corporate and Serko Online Mid and Back Office systems, Amadeus, Travelport Sabre GDS
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The International Travel College of New Zealand Ltd
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New Zealand
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Higher Education
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1 - 100 Employee
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Learning And Development Specialist
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May 2004 - Jul 2006
RESPONSIBILITIES - Instructor: National Certificate in Travel and Tourism (Level 2-5) - Subject Matter Expert for airline GDS systems - Curriculum design - Content development - eLearning designer - Mentor HIGHLIGHT Part of the team awarded Best Tourism Service Provider at the New Zealand Tourism Awards in 2004 and 2005 RESPONSIBILITIES - Instructor: National Certificate in Travel and Tourism (Level 2-5) - Subject Matter Expert for airline GDS systems - Curriculum design - Content development - eLearning designer - Mentor HIGHLIGHT Part of the team awarded Best Tourism Service Provider at the New Zealand Tourism Awards in 2004 and 2005
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Elearning Specialist
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Feb 2002 - Jun 2004
RESPONSIBILITIES - Instructor international fares and ticketing and wholesale travel operations - Curriculum design - eLearning course designer - eLearning course administrator - Mentor HIGHLIGHT Administered and created eLearning content for secondary schools, at a time when eLearning and LMS tools were new tech in vocational training. TOOLS Blackboard LMS RESPONSIBILITIES - Instructor international fares and ticketing and wholesale travel operations - Curriculum design - eLearning course designer - eLearning course administrator - Mentor HIGHLIGHT Administered and created eLearning content for secondary schools, at a time when eLearning and LMS tools were new tech in vocational training. TOOLS Blackboard LMS
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Education
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The University of Auckland
Bachelor of Arts, English Literature and Italian -
2009 - 2009
Te Wānanga o Aotearoa
Certificate in Adult Education, Adult and Continuing Education and Teaching -
1980 - 1983
Baradene College of the Sacred Heart
Community
