Daria Liukaikina

Customer Support Manager | Client Reviews Direction Lead at Simple App
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Belgrade, Serbia, RS
Languages
  • English Full professional proficiency
  • Russian Native or bilingual proficiency
  • German Limited working proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • Simple App
    • United Kingdom
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • Customer Support Manager | Client Reviews Direction Lead
      • Sep 2021 - Present

      • Interviewing L1&L2 candidates and onboarding new team members • Analyzing user feedback to identify areas for improvement (Client Reviews Direction) • Executing the setup, maintenance, and support of Zendesk bot automation processes • Developing guideline documentation to uphold consistent and accurate support agent responses • Timely and accurately addressing customer inquiries via email communication • Resolving disputes with payment processors (PayPal, Stripe) • Interviewing L1&L2 candidates and onboarding new team members • Analyzing user feedback to identify areas for improvement (Client Reviews Direction) • Executing the setup, maintenance, and support of Zendesk bot automation processes • Developing guideline documentation to uphold consistent and accurate support agent responses • Timely and accurately addressing customer inquiries via email communication • Resolving disputes with payment processors (PayPal, Stripe)

Community

You need to have a working account to view this content. Click here to join now