Daria Eremina
Technical Documentation Team Lead at Yandex.Cloud- Claim this Profile
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Русский -
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Английский -
Topline Score
Bio
Credentials
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Cisco CCNA
Center for training and testing "Saman-MATI"
Experience
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Yandex.Cloud
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Russian Federation
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IT Services and IT Consulting
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200 - 300 Employee
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Technical Documentation Team Lead
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Nov 2020 - Present
* Managing a group of 11 staff technical writers in 4 cities, and more than 20 outstaff writers.* Recruiting, hiring, onboarding, and mentoring 8 technical writers.* Prepared some of the content for the https://scale.yandex.ru/expo (Product Stands). Worked with developers, system architects, designers, front-end developers, and two teams of outsourcers. My pages have the highest view (1.5-2 times higher than other types of stands).* Create documentation for the different types (the current main project is Managed Service for Kubernetes).* The page view of the documentation grew by 1.6 times year on year, the quality indicators are at a stable level, the failures are 2 times lower than the KPI.* I built CSAT, user documentation ratings (low dislikes), and built a process to handle all negative CSAT feedback.
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Staff Technical Writer
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Jul 2020 - Nov 2020
* Create documentation for the different types (the current main project is Managed Service for Kubernetes).* Production of documentation through project management, mentoring other technical writers, and developing workflow processes.* Contributing to product UI/UX.
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Yandex
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Russian Federation
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Technology, Information and Internet
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700 & Above Employee
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Technical Support Expert
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May 2018 - Aug 2019
* Project management, task priority management, coordination of deadlines, synchronization of the work of several development teams.* Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Yandex's e-commerce technology, monetization tools, and software infrastructure.* Find ways to improve the product while working closely with multiple product and engineering teams.* Understand customer issues and advocate for their needs with cross-functional teams.* Lead programs to improve the support experience for customers and reduce the need for support. Develop project schedules and milestones.* Develop recommendations, define, articulate, and advise on product requirements.
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Staff Technical Writer
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Apr 2014 - Apr 2018
* Write technical documentation for external and internal developer audience, such as API reference docs and developer guides.* Design and organize documentation sets for new APIs and developer products.* Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills.* Manage complex documentation projects.* Supplement developer documentation with relevant sample code.
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Staff Technical Writer
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Nov 2012 - Apr 2014
* Development of a full package of documents for state contracts (Standard 19 and Standard 34). * Creating presentations (description systems architecture and integration). * The documentation of the development process; * Creation of regulatory documents; Effective interaction with developers, programmers and testers to collect and verify the information needed to create and update documentation. * Development of a full package of documents for state contracts (Standard 19 and Standard 34). * Creating presentations (description systems architecture and integration). * The documentation of the development process; * Creation of regulatory documents; Effective interaction with developers, programmers and testers to collect and verify the information needed to create and update documentation.
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Head of Department of the Cabinet "Documentary management software and Applied Linguistics"
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Jun 2008 - Sep 2008
Document management. Document management.
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Education
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2007 - 2012
Российский Государственный Технологический Университет им. К.Э.Циолковского (МАТИ)
Степень магистра, Информационные технологии
Community
